Provider Network Department Contacts:



Provider Help Desk 877-864-1454, option 4, option 1
ProviderCONNECT Portal Login Help
ProviderCONNECT Portal General Questions
Provider Maintenance 704-842-6483
Provider Enrollment 828-323-8031
Provider Disputes 828-325-8150
Hospital Account Specialists 704-772-4328
Danielle Clark, Provider Network Enrollment & Maintenance Manager 828-325-8158
Sherry Reece-Cota, Provider Network Engagement Manager 980-223-4476
Jamie Sales, Provider Network Development Manager 704-691-8601
Beth Brown, Provider Network Relationship Director 704-689-5977
Natalie Mooneyham, Provider Network Director of Operations 828-323-8048
Beth Lackey, Senior Director, Provider Network 828-323-8058
Faith Perry-Manley, Provider Medicaid Contracts Manager 980-421-3611

For Information About

Please Contact

Information Technology Technical Assistance—Obtaining a login, using ZixMail Call the Partners Service Desk at 704-842-6431. Technicians are available from 8 a.m.- 5 p.m.
Appealing a Service Decision Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality)
Claims – Claim Inquiries Email or call 704-842-6486.
Consumer/Member Enrollment Email or call 1-877-864-1454, option 1
Contact Partners’ Care Management Departments Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info
Concerns, Complaints, Grievances Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance onlineAdditionally, you can email
Consumer & Family Advisory Committee & Human Rights Committee Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0.
Facilities (for properties leased from Partners only) Email or call 1-877-864-1454, option 0.
Find your Provider Specialist To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2.
Information for Hospitals providing Inpatient Services Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434.
Housing Services Refer to the webpage or call 1-877-864-1454, option 0 or email
Incident Reporting Refer to the webpage or call 1-877-864-1454, option 0.
Letter(s) of Support from Partners Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email 
Medical Records or HIPAA Compliance Contact the Health Information Management by emailing or call 1-877-864-1454, option 0.
NC TOPPS Assistance and Questions Email or call 704-884-2560.
Provider Credentialing and Enrollment Visit the webpage, email or call 704-842-6483.
Provider Contracts Email or call 336-527-3295.
Provider Disputes Email or call 1-877-864-1454, option 4, option 1.
Partners Training Resource and Collaborative—Training for Providers Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email
Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department Visit to report fraud, waste, or abuse.
System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures Email or call 1-877-864-1454.
Utilization Management Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5. – general questions – Specialized funding requests