Provider Network Department Contacts:



Provider Help Desk 877-864-1454, option 4, option 1
Provider Credentialing 704-842-6483
Provider Enrollment 828-325-8158
Provider Disputes 828-325-8150
Hospital Account Specialists 704-772-4328
Danielle Clark, Provider Network Manager 828-325-8158 dclark@partnersbhm.orgs
Sherry Reece-Cota, Provider Network Manager 980-223-4476
Natalie Mooneyham, Provider Network Director of Operations 828-323-8048
Jamie Sales, Provider Network Development Manager 704-691-8601
Beth Lackey, Senior Director, Provider Network 828-323-8058

For Information About

Please Contact

Information Technology Technical Assistance—Obtaining a login, using ZixMail Call the Partners Service Desk at 704-842-6431. Technicians are available from 8 a.m.- 5 p.m.
Appealing a Service Decision Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality)
Claims – Claim Inquiries Email or call 704-842-6486.


Consumer/Member Enrollment Email or call 1-877-864-1454, option 1


Contact Partners’ Care Managment Departments Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info


Concerns, Complaints, Grievances Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance onlineAdditionally, you can email
Consumer & Family Advisory Committee & Human Rights Committee Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0.
Facilities (for properties leased from Partners only) Email or call 1-877-864-1454, option 0.
Find your Provider Specialist To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2.
Information for Hospitals providing Inpatient Services Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434.
Housing Services Refer to the webpage or call 1-877-864-1454, option 0 or email


Incident Reporting Refer to the webpage or call 1-877-864-1454, option 0.
Letter(s) of Support from Partners Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email 
Medical Records or HIPAA Compliance Contact the Health Information Management by emailing or call1-877-864-1454, option 0.
NC TOPPS Assistance and Questions Email or call 704-884-2560.
Provider Credentialing and Enrollment Visit the webpage, email or call 704-842-6483.


Provider Contracts Email or call 1-877-864-1454, option 4, option 2
Provider Disputes Email or call 1-877-864-1454, option 4, option 1.
Partners Training Academy—Training for Providers Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email


Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department Visit to report fraud, waste, or abuse.
System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures Email or call 1-877-864-1454.
Utilization Management Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5.