Provider Network Department Contacts: |
Phone: |
Email: |
| Provider Help Desk | 877-864-1454, option 4, option 1 | pas@partnersbhm.org |
| ProviderCONNECT Portal Login Help | ProviderCONNECTSupport@PartnersBHM.org | |
| ProviderCONNECT Portal General Questions | ProviderPortal@PartnersBHM.org | |
| Provider Maintenance | 704-842-6483 | credentialingteam@partnersbhm.org |
| Provider Enrollment | 828-323-8031 | enrollment@partnersbhm.org |
| Provider Disputes | 828-325-8150 | provider_disputes@partnersbhm.org |
| Hospital Account Specialists | 704-772-4328 | providers@partnersbhm.org |
| Danielle Clark, Provider Network Enrollment & Maintenance Manager | 828-325-8158 | dclark@partnersbhm.org |
| Sherry Reece-Cota, Provider Network Engagement Manager | 980-223-4476 | sreece-cota@partnersbhm.org |
| Jamie Sales, Provider Network Development Manager | 704-691-8601 | jsales@partnersbhm.org |
| Beth Brown, Provider Network Relationship Director | 704-689-5977 | bbrown@partnersbhm.org |
| Natalie Mooneyham, Provider Network Director of Operations | 828-323-8048 | nmooneyham@partnersbhm.org |
| Beth Lackey, Senior Director, Provider Network | 828-323-8058 | blackey@partnersbhm.org |
| Faith Perry-Manley, Provider Medicaid Contracts Manager | fperry-manley@partnersbhm.org |
For Information About |
Please Contact |
| Information Technology Technical Assistance—Obtaining a login, using ZixMail | Call the Partners Service Desk at 704-842-6431. Technicians are available from 8 a.m.- 5 p.m. |
| Appealing a Service Decision | Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality) |
| Claims – Claim Inquiries | Email claimsdepartment@partnersbhm.org or call 704-842-6486. |
| Consumer/Member Enrollment | Email EligibilityEnrollment@partnersbhm.org or call 1-877-864-1454, option 1 |
| Contact Partners’ Care Management Departments | Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info |
| Concerns, Complaints, Grievances | Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance online. Additionally, you can email Grievances@partnersbhm.org |
| Consumer & Family Advisory Committee & Human Rights Committee | Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0. |
| Facilities (for properties leased from Partners only) | Email facilities@partnersbhm.org or call 1-877-864-1454, option 0. |
| Find your Provider Specialist | To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2. |
| Information for Hospitals providing Inpatient Services | Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434. |
| Housing Services | Refer to the webpage or call 1-877-864-1454, option 0 or email housing@partnersbhm.org |
| Incident Reporting | Refer to the webpage or call 1-877-864-1454, option 0. |
| Letter(s) of Support from Partners | Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email pas@partnersbhm.org. |
| Medical Records or HIPAA Compliance | Contact the Health Information Management by emailing Health_Info_Mgmt@partnersbhm.org or call1-877-864-1454, option 0. |
| NC TOPPS Assistance and Questions | Email NCTOPPSQuestions@partnersbhm.org or call 704-884-2560. |
| Provider Credentialing and Enrollment | Visit the webpage, email CredentialingTeam@partnersbhm.org or call 704-842-6483. |
| Provider Contracts | Email contracts@partnersbhm.org or call 1-877-864-1454, option 4, option 2 |
| Provider Disputes | Email Provider_Disputes@partnersbhm.org or call 1-877-864-1454, option 4, option 1. |
| Partners Training Resource and Collaborative—Training for Providers | Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email training@partnersbhm.org. |
| Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department | Visit mycompliancereport.com/report?cid=PHM to report fraud, waste, or abuse. |
| System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures | Email system_of_care@partnersbhm.org or call 1-877-864-1454. |
| Utilization Management | Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5. UMQuestions@partnersbhm.org – general questions UMSpecializedfunding@partnersbhm.org – Specialized funding requests |