In accordance with NC Department of Health and Human Services, Division of Health Benefits contract amendment #31 regarding credentialing of provider, Partners now accepts the provider enrollment information inside NCTracks for the purpose of enrolling and contracting with providers. Partners no longer requires initial credentialing or re-credentialing applications from providers including agencies, LIP’s and associated clinicians effective May 16, 2022.

In addition, Partners no longer requires clinicians to complete applications through CAQH effective with this change. Partners will verify clinician information inside of NCTracks in order to associate those clinicians with your contract based on the information submitted to us using the Provider Change Form.

In order to make changes to your existing contract with Partners (i.e., adding sites, services and clinicians or removing sites, services or clinicians), please continue to submit the Provider Change Form in order to request the change.

If you would like to join Partners network, please submit the Request for Consideration Form.

Please note that your enrollment with NCTracks is required. The agency, NPI, taxonomy, sites and clinicians must be enrolled in NCTracks in order to continue to contract with Partners and in order to make changes to your contract with Partners.

Please contact us at or by phone at 704-842-6483 if you have questions about the status of your enrollment and contract with us.

Notice to Clinicians/Practitioners Who Bill Services:
The approval of credentials is only one requirement for network membership. A credentialed clinician/practitioner must have an executed independent contract OR be employed by a Network Provider to be a member of Partners Provider Network AND be eligible to bill for services.

Requesting Letters of Support

Providers who require a letter of support from us to obtain a license from the Division of Health Service Regulation (DHSR) for a site located in one of Partners’ fourteen counties should email The email needs to include the following information to issue a letter of support:

  • Physical address of the facility you are attempting to license.
  • Type of license and capacity.
  • Service(s) you intend to provide at this site.
  • Population you intend to serve at this site (i.e., age, disability group, gender and any specialty population you intend to serve).
  • Program description (for a new program).
  • Name and email address you would like the letter returned to.
  • Agency affiliation name and address.

Questions about this process should be sent to, or you may call us at 1-877-864-1454, option 4, option 1.


I am a: I want to: I should:
Out-of-Network Provider Agency Join the Partners Network Frequently check the Request for Services page for network expansion opportunities

Submit the Request for Consideration Form

In-Network Provider Agency Request a new site or service Complete the Partners Provider Change Form
In-Network Provider Agency Update my panel limits First, speak with my Clinical Support Specialist, then submit the Panel Limit Request Form
In-Network Licensed Independent Practitioner Request a new site or service; update or changes Complete the Partners Provider Change Form
Out of Network Hospital Contact Partners for a full contract at Visit the Hospitals Working with Partners page
In-Network Hospital Register additional licensed practitioners with Partners Visit the Hospitals Working with Partners page
Out of Network Crisis Providers Request reimbursement for crisis services Complete the Crisis/Emergency Reimbursement Form

Updated: January 12, 2024