Partners communicates essential operational information and changes through the Provider Communication Bulletin, published on the third Thursday of the month. Provider Alerts are published as needed to communicate additional time-sensitive information. The Bulletin and Alerts are emailed to those subscribed to receive Partners’ emails. To subscribe, click here.
Alerts are listed from newest to oldest. If you are seeking an alert prior to January 2015, please email questions@partnersbhm.org.
September 7, 2023: Partners Utilization Management Update: Prior Authorization Process
July 28, 2023: Update – Attention 1915(b)(3) Providers-Transition of 1915(b)(3) Codes
July 27, 2023: Important Information – Medicaid Termination
July 27, 2023: Partners Extends NC Medicaid Direct Flexibilities to September 30
July 19, 2023: Alpha+ Processing Issues
July 14, 2023: NC Medicaid Provider Reverification Process – Important Information
July 11, 2023: NCDHHS Delays Launch of Tailored Plans
July 10, 2023: Attention 1915(b)(3) Providers: Launch of 1915(i) and Transition of 1915(b)(3) Codes
June 28, 2023: Utilization Management Alert: Notification Prior Authorization (PA) Requests
June 23, 2023: NC Medicaid Direct Flexibilities Extended to July 31
June 22, 2023: Maintenance Scheduled Tonight for Trucare
June 2, 2023: Reminder: Invoices for Non-UCR Federal and State Allocations Due June 5
June 1, 2023: Change in How Providers Access ProAuth
May 25, 2023: Local Administrators Must Set Up General Users in ProviderCONNECT
April 12, 2023: Issue with Electronic Visit Verification
April 6, 2023: ILOS Changes – Updated April 6, 2023
April 5, 2023: ILOS Changes Effective April 1, 2023
April 4, 2023: Partners to Hold Virtual Session on ProAuth
April 3, 2023: NC Medicaid Direct Launched April 1, 2023
March 31, 2023: (b)(3) Deinstitutionalization Services Moving to NC Innovations Waiver
March 30, 2023: Updates to Partners’ Prior Authorization Process
March 22, 2023: Claims Information Related to NC Medicaid Direct Launch on April 1
March 21, 2023: Partners Implementing NC Medicaid Direct Flexibilities
March 15, 2023: Utilization Management: Prior Authorization for Medicaid and State-funded Psychosocial Rehabilitation
March 3, 2023: State Updating IRIS System on March 5
March 2, 2023: ProviderCONNECT and MemberCONNECT are Back Online
March 1, 2023: ProviderCONNECT and MemberCONNECT Experiencing Outages
February 27, 2023: NCDHHS Delays Implementation of Tailored Plans until October 1, 2023
February 23, 2023: ILOS Changes for Behavioral Health I/DD Tailored Plan and NC Medicaid Direct
February 17, 2023: Utilization Management: Prior Authorization for Medicaid and State-funded Psychosocial Rehabilitation
February 14, 2023: PartnersACCESS Call Center Updates
February 9, 2023: Clarification of Referral Process for Rapid Response Bed Therapeutic Foster Care
February 2, 2023: Partners to Hold Question & Answer Session on ProAuth
January 20, 2023: Partners to Launch ProAuth Platform for Prior Authorizations on Monday, January 23
January 9, 2023: Partners to Start Plan of Correction for Backup Staffing Reports on Feb. 1
January 7, 2023: The transition from Alpha+ to ProAuth for authorizations is being delayed
December 16, 2022: Local Administrators Can Now Set Up Users in ProviderCONNECT
December 13, 2022: Providers must begin submitting Prior Authorization Requests via ProAuth on Jan. 9, 2023
December 6, 2022: Taxonomy Codes Denying at State Level
December 1, 2022: Extension to End Date of I/DD State-Funded Codes
November 30, 2022: NC Child and Family Improvement Initiative Releases
UPDATED Universal Referral Form for all Therapeutic Residential Placement Providers and Therapeutic Foster Care (TFC) Providers
November 29, 2022: Provider Alert: Cutoff extended for Dec. 6 Checkwrite
November 22, 2022: Deadline Extended for Backup Staffing Report
November 10, 2022: Provider Survey on Youth Behavioral Health Residential Services Closes Nov. 14
November 8, 2022: Cutoff Extended for Nov. 15 Checkwrite
November 7, 2022: Eligibility Not Loading Properly in Alpha+ for Some Members
November 4, 2022: All LME/MCO Child Residential Provider Meeting on Nov. 14
October 31, 2022: Duplicate Checkwrite
October 28, 2022: Alpha+ Upgrades Go Live Sunday, Oct. 30, 2022
October 27, 2022: LME/MCOs to Make Substantial Investments to Increase Rates for Child Residential Services Across North Carolina
October 26, 2022: Training Reciprocity Among Tailored Plans
October 22, 2022: Partners Upgrades to Alpha+
October 15, 2022: Providers Must Identify a Local Administrator for Launch of Partners’ ProviderCONNECT
September 2, 2022: Partners Health Management Reinstitutes the Requirement of Backup Staffing Reports
September 1, 2022: N.C. Child and Family Improvement Initiative Extends Open Enrollment for Statewide Child Treatment Provider Network
August 8, 2022: Perception of Care Survey
August 1, 2022: N.C. Child and Family Improvement Initiative Formalizes a Statewide Network for Child Treatment Providers
July 29, 2022: Partners to Resend Response Files
July 25, 2022: 837 Files Not Processed
July 18, 2022: UPDATE: Important Utilization Management Information for Partners’ Providers: Submit SAR in Alpha+
July 16, 2022: Alpha+ will be down for maintenance on Sunday, 7/17/2022, from 1 am until 3 am
July 15, 2022: Opioid Treatment Take-Home Dosing Sunsetting on July 15, 2022
July 6, 2022: Utilization Management COVID-19 Flexibilities Update
July 1, 2022: Partners Delays Submission of Failure to Provide Backup Staffing Reports
June 28, 2022: Important Utilization Management Information for Partners’ Providers:
SAR submission in Alpha+
June 23, 2022: Important Payment Information for Partners’ Providers
June 22, 2022: Linking to Alpha+
June 22, 2022: Duplicate Checkwrite
June 10, 2022: Partners Announces Changes to Provider Credentialing Process
June 2, 2022: DELAY ANNOUNCED in Partners’ Upgrade from AlphaMCS to Alpha+
June 1, 2022: Duplicate-Checkwrite
June 1, 2022: Submitting Service Authorization Requests (SARS) to Partners During Alpha+ Upgrade
May 26, 2022: Important Changes to Partners’ Claims Submission Process
May 24, 2022: Failure to Provide Backup Staffing Reports
May 17, 2022: Starting on June 6, 2022, Providers must file claims through Alpha+ (updated)
May 6, 2022: State Funded Residential Supports and State Funded Supported Living Periodic
April 14, 2022: CBT Learning Collaborative Opportunities and Clarification on Contact Hours
April 14, 2022: Partners is Hosting Tailored Plan Contracting Information Sessions
March 31, 2022: Utilization Management COVID–19 Flexibilities Update
March 17, 2022: Updated Rate Schedule
March 15, 2022: Provider Alert: Utilization Management COVID–19 Flexibilities Update
March 11, 2022: EVV Rate Changes to Innovations, TBI and 1915(b)(3)
February 9, 2022: Electronic Visit Verification/Community Living and Supports Rate Increase
January 24, 2022: Provider Alert: Time-Limited Rate Increases | State Info
January 13, 2022: Provider Alert: COVID-19 Rates
Archive
December 14, 2021: Provider Alert: Special Checkwrite Issued for December 8-13, 2021
December 9, 2021 – Provider Alert: Enrollment Extension Ends January 1, 2022
December 8, 2021 – Provider Alert: 837 Provider Files
December 7, 2021 – Provider Alert: Webinar Reminders | Correction: Peer Support Services
November 30, 2021 – Provider Alert: Time-Limited Rate Increases | EVV Training
November 5, 2021 – County Realignment | New Clozapine REMS | Training
October 8, 2021 – Time-Limited Rate Increases Extended
October 5, 2021 – Partners Provider Alert: County Realignment Update – Utilization Management
September 29, 2021 – Provider Alert: UM Update | Cultural Competency Plan Review | Tailored Care Management 101
September 10, 2021 – Provider Alert: County Realignment Eligibility | Provider Info Session
September 8, 2021 – Provider Alert: AlphaMCS Build | Rates | County Realignment | Single Stream State Funding
September 2, 2021 – Provider Alert: Service Updates | NC-SNAP
July 27, 2021 – Long Term Community Support Transition – Level 2 and Level 5
July 2, 2021 – Changes in Appointment Scheduling for Standard Plan Medicaid Members
July 2, 2021 – Mobile Crisis/Enhanced Services for Members
June 30, 2021 – Reminder: State benefit claims must be submitted before July 1
June 23, 2021 – Provider Direct and IRIS Changes
June 14, 2021 – Coordination of Care Assessment
June 10, 2021 – TOC Release of Information, EVV starts June 30; Rate Increases
May 28, 2021 – Provider Alert: FY22 State-Funded Contracting | EVV Update | Training
May 12, 2021 – EFT/Remittance Advice Process – Issues Resolved
April 21, 2021 – Provider Training: Crossover to NC Medicaid Managed Care
April 13, 2021 – Provider Training: Crossover to NC Medicaid Managed Care
March 9, 2021 – Specialized Consultation Services | Quarterly Webinar
February 26, 2021 – Supported Employment | Need to Call Partners? | Provider Webinar
February 1, 2021 – Peer Support Services Rate | Special Bulletin | Taxonomy Code | NCDHHS Fireside Chats
January 18, 2021 – COVID-19 #37 – Time-Limited Rate Increases | Correction-Meeting Date
January 14, 2021 – COVID-19 #36 – COVID-19 Vaccine Information | Roundtable Discussion
December 22, 2020 – Invalid Session Data Error
December 16, 2020 – Alpha MCS 2.18 Build scheduled for Thursday
December 9, 2020 – Electronic Visit Verification Delayed
December 3, 2020 – JCB #381-Retainer Payments | ROI Reissued | State News
October
October 30, 2020 – COVID-19 #35 – Time-Limited Rate Increases | QM Monitoring | Joint DHB/DMH meeting
October 20, 2020 – Timely Filing for State Benefit Claims
October 14, 2020 – COVID-19 #34 – Rate Increase Continued
October 13, 2020 – AlphaMCS 2.17 Build
September
September 28, 2020 – AlphaMCS Downtime beginning at 5:30 p.m. today
September 23, 2020 – Peer Support Public Comment | Aunt Bertha
September 19, 2020 – COVID-19 #33 – Time-Limited Rate Increases Extended
September 9, 2020 – Perception of Care Survey Submission Date Extended to Sept. 21
September 2, 2020 – AlphaMCS Scheduler | Provider Webinar | Fair Housing
August
August 27, 2020 – COVID-19 #32 – FL Codes | Eligibility and Enrollment
August 24, 2020 – Child Residential, TFC Providers Listening Session
August 21, 2020 – Perception of Care Survey Completion Date Extended
August 6, 2020 – JCB #J370 | COVID-19 Provisions/Rate Extensions | CCP Public Comment
July
July 23, 2020 – Perception of Care Survey | JCB J369 | NCTracks | PPE
July 17, 2020 – COVID-19 #31 – Rate Increase | Special Medicaid Bulletins | Online ASAM Criteria Training
July 10, 2020 – COVID-19 #30 – Temporary Rate Increases
July 1, 2020 – COVID-19 #29 – Utilization Management Update for COVID-19 Flexibilities Update
June
June 26, 2020 – COVID-19 #28 – Eligibility & Enrollment Deadlines
June 17, 2020 – Fiscal Year 2020-2021 IPRS/State-Funded and (b)(3) Services Contract Information – Important Updated Information
June 4, 2020 – FY 2020-21 State Funded Services Contract Information | ROI | June Provider Forum
May
May 29, 2020 – COVID-19 #27 – June Provider Information Sessions | Appendix K | Claims Reminder
May 14, 2020 – COVID-19 #26 – Prior Auths, Monitoring, Claims | Feedback Requested | Service Codes | JCB
May 14, 2020 – COVID-19 #25 – Contract Codes | Quality Management | Webinars
May 11, 2020 – COVID-19 #24 – E/M CPT Codes | NC DHHS Webinar Recordings
May 8, 2020 – Collaboration of Health Care | FAQs | Provider Info Sessions
May 6, 2020 – CareForNC: #FacesOfTheFrontlines
May 6, 2020 – AlphaMCS Downtime | Medicaid-funded OBOT | Provider Info
April
April 30, 2020 – COVID-19 #23 – Additional Service Flexibilities | OOT SARs | Member Q&A Sessions | PPE | JCBs
April 28, 2020 – COVID-19 #22 – Time-Limited Rate Increase for Community Support Team
April 24, 2020 – COVID-19 #21 – Behavioral Health Service Flexibilities | Place of Service
April 23, 2020 – COVID-19 #20 – Provider Council | Service Definitions | Info Sessions
April 22, 2020 – COVID-19 #19 – Modifications to Retainer Payment Process
April 16, 2020 – COVID-19 #18 – Appendix K Retainer Payment Requests
April 14, 2020 – Time-limited Rate Increase for Facility Based Crisis, Mobile Crisis and PRTF
April 13, 2020 – COVID-19 #17 – Additional Info Session | Authorizations | Monitoring Site Visits | NC DHHS Provider Update
April 10, 2020 – COVID-19 #16 – COVID-19 #16 – Time-limited Rate Increase
April 9, 2020 – Training Today, April 9 – COVID-19 Best Practices for Congregant Living Settings
April 8, 2020 – Joint NC DMHDDSAS and DHB (NC Medicaid) COVID-19 Update for NC Providers
April 6, 2020 – COVID-19 #15 – PSR In Lieu of Service Discussion | Webinars for Appendix K
April 3, 2020 – COVID-19 #14 – Innovations-Specific Information Session Materials
April 3, 2020 – COVID-19 #13 – Joint Division Call | CARES Act Paycheck Protection Program Accepting Applications
April 1, 2020 – COVID-19 #12 – Partners Service Stability Program: Special CARES Act Resources for Providers
March
March 31, 2020 – COVID-19 #11 – Additional COVID-19 Provider Information Sessions; April Provider Council Meeting
March 30, 2020 – COVID-19 #10 – Partners’ Information Sessions – New Registration Information
March 26, 2020 – COVID-19 #9 – Focus Groups | Service Changes | Clozapine REMS | SAMHSA Grant Info
March 26, 2020 – COVID-19 #8 – Weekly NC DHHS COVID-19 Call with BH and I/DD
March 25, 2020 – COVID-19 #7 – Exceptional Funding | Provider Council | NC DHHS Provider Call
March 24, 2020 – COVID-19 #6– Letter to Members | Telehealth Service Decisions/Changes Under EPSDT | NCTracks COVID-19 Q and A
March 16, 2020 – COVID-19 #5 – Follow up to March 16, 2020 Provider Teleconference #1 | Temporary Service Disruption Form | Communication to Groups from Kody Kinsley
March 13, 2020 – COVID-19 #4 – Provider Teleconference | Medicaid Special Bulletin
March 12, 2020 – COVID-19 #3 – NC Medicaid Updates
March 11, 2020 – COVID-19 #2 – DMH/DD/SAS Webinar | Special Medicaid Bulletin
March 10, 2020 – COVID-19 #1 – NC DHHS COVID-19 Information
March 4, 2020 – 2020 Partners Community Network Adequacy and Accessibility Analysis Survey
March 2, 2020 – Coordination of Care Assessment Survey | Update to 01/31/2020 Alert – State-funded CST
February
February 28, 2020 – NC Council for Women/Domestic Violence Commission Access to Healthcare Survey
February 26, 2020 – Retro SARs; ASWOM Benefit Plan; Town Halls; Learning Community
February 19, 2020 – Peer Support Clarification
February 11, 2020 – Pyx Health | BH I/DD Tailored Plan News
February 7, 2020 – Partners Requests Member Safety Checks
February 4, 2020 – AlphaMCS Build | ACTT SAR Changes | NC Medicaid Update
January
January 31, 2020 – Community Support Team Service Authorization Requests
January 7, 2020 – ROI Deadline Extended | State-funded Service White Paper | Training
December 20, 2019 – Changes to OUD Treatment Payment | JCB #351-Interpreter Service Payment
December 12, 2019 – Claims Department Fax | DHB Tailored Plan | ComplexMHIDD-NC
December 10, 2019 – AlphaMCS Downtime; CST Training
December 6, 2019 – Claims Department Fax Number is Out of Service
November
November 25, 2019 – Provider Operations Manual, Revised Manual SAR Form, CST Benefit Limits
November 15, 2019 – Additional Information regarding Nov. 5, 2019 Provider Alert: Changes to Medicaid Funded Peer Support
November 5, 2019 – Provider Webinar Rescheduled, Peer Support Changes, Date Range Calculator, New Provider Search
October
October 25, 2019 – Provider Information Request; Continuing Education Requirements for Nurse Practitioners
October 2, 2019 – Medicaid Transformation Update: Statement of Interest, TCM Policy Paper
September
September 27, 2019 – Attention I/DD Providers: NC-SNAPs
September 26, 2019 – Specialized Consultation Services; PSS Webinar; PHP Provider Deadline
September 20, 2019 – Revision to PCB #96: OOT Benefit Limit for State & Medicaid
September 9, 2019 – CTIA Rate Update; Revision to July 15, 2019 Alert
September 5, 2019 – Hurricane Dorian Provider Support Request, Procedures
August
August 13, 2019 – AlphaMCS 2.13 Build
August 5, 2019 – State-Funded Peer Support Services; BH I/DD Tailored Plan Updates
July
July 30, 2019 – Certified Forensic Evaluators; Benefit Grids; Webinars
July 23, 2019 – Alert Clarification; JCB; TFC Services Meeting
July 15, 2019 – Basic Outpatient Services
July 12, 2019 – NC Medicaid Open Enrollment, Webcast
July 10, 2019 – Transition to Managed Care, Innovations Webinars
July 1, 2019 – Rutherford Transition Information
June
June 24, 2019 – Rutherford Transition SARs; Research Based-Behavioral Health Treatment; Partners Communications
June 14, 2019 – Extended Checkwrite Cutoff Dates
June 5, 2019 – AlphaMCS 2.12 Build
May
May 16, 2019 – Medicaid Managed Care Training; Tailored Plan Webinar; Energy Tips for Members
May 6, 2019 – Exception to Benefit Plan Limits for Inpatient Services, NCI Staff Stability Survey
April
April 29, 2019 – Utilization Management Update: Unmanaged Units for Outpatient Behavioral Health Services
April 24, 2019 – AlphaMCS 2.11 Build
April 22, 2019 – HFW Request for Proposals; Provider Council Meeting
April 11, 2019 – Utilization Management Updates
March
March 27, 2019 – AlphaMCS 2.10 Build
March 26, 2019 – Claims Processing Edit; Submitting Update Requests; Discharge Reminders
March 18, 2019 – Request for Proposals (RFP) Comprehensive Substance Use Services (RFP #0319-002)
March 8, 2019 – March Webinar; #J319-Verification of Education; Rutherford Provider Forum; Psychological Testing Codes
February
February 20, 2019 – New AlphaMCS Build 2.09
February 11, 2019 – RFP for Surry and Yadkin Services; No Reject Policy, HBCS Online Application
January
February 4, 2019 – Registration Open for Learning Collaborative Info Session
January 30, 2019 – Partners Seeks Interested Child and Adolescent Outpatient Providers for Learning Collaborative
January 10, 2019 – Brief Outpatient Therapy Codes; Compliance Survey
January 4, 2019 – Rutherford County; Psychological Testing Codes, UM Notifications
December 20, 2018 – Stakeholder Webinar – 1115(a) Substance Use Disorder Demonstration State Plan Changes; Partners Holiday Closing
December 11, 2018 – AlphaMCS 2.08 Build
December 4, 2018 – RFP-Residential Treatment Level III Meeting; NC Innovations Core Competency Survey
December 3, 2018 – Innovations Provider Referral Process; Training; Provider Webinar
October
October 25, 2018 – CMS Approves 1115 Application; DHHS Webinar on Friday
October 17, 2018 – AlphaMCS 2.07 MR01 Build
October 10, 2018 – AlphaMCS Unavailable
October 8, 2018 – Peer Support Call; Trainings; NCTracks Checkwrite
October 3, 2018 – Survey, Waiver Extension; Provider Enrollment; Credentialing Committee, Ops Manual Update
September
September 26, 2018 – AlphaMCS 2.07 Build; Clinician Staffing Changes
September 17, 2018 – Remittance Advice, Training
September 13, 2018 – Disaster Preparedness, Clinical Assistance, Readmittance Advice
September 10, 2018 – Provider Webinar, Peer Support Definition Update, B3 Service-Intensive Recovery Supports Women
September 5, 2018 – RFP – Residential Treatment Level III-Problem Sexual Behavior; ISP Coalition Meeting
August
August 31, 2018 – Upcoming Trainings
August 22, 2018 – Request for Information Announcement – Residential Level II Mental Health/Substance Use
August 20, 2018 – Claims Processing Correction; NC Provider Council Conference
August 9, 2018 – DHHS Stakeholder Call Today; Assistance with NC Tracks
August 8, 2018 – DD Residential Service Provider Meeting
July
July 24, 2018 – AlphaMCS 2.06 Build; Credentialing Expiration
July 13, 2018 – Reminder: NC Tracks Enrollment Verification
July 12, 2018 – Community Navigator & Person Centered Planning Webinars
July 11, 2018 – Issues with Claims Processing
July 3, 2018 – (ROI) Dual Diagnosis Services (IDD/MHSU, includes ASD) Residential (ROI #0718-004)
June
June 29, 2018 – UPDATE: IRIS Website Now Available
June 29, 2018 – SCHEDULED OUTAGE – HCBS System
June 28, 2018 – Rate Increases Effective August 2018
June 28, 2018 – UPDATE: IRIS Website Currently Unavailable
June 25, 2018 – Webinar “Community Navigator’s Role in the Individual Service Plan and Person Centered Planning”
June 7, 2018 – Review of Block Grant-funded Programs; Provider Webinar
June 5, 2018 – Perception of Care, Reverification, Medicaid Transformation; Reminders
May
May 30, 2018 – June 1, 2018 Deadline to Initiate Connection to NC HealthConnex
May 24, 2018 – Checkwrite Cutoff, RFI for NADD Certification, Needs Assessment, Provider Webinar
May 10, 2018 – Rutherford County Votes to Seek Alignment with Partners
May 4, 2018 – EFT Notice & IRIS Downtime
May 2, 2018 – Alpha Update; Billing Services, RFI-NADD Certification; EMDR; Training
April
April 26, 2018 – AlphaMCS Update
April 24, 2018 – AlphaMCS Update; NCTracks Recredentialing Changes
April 19, 2018 – UPDATE – AlphaMCS Issues
April 19, 2018 – AlphaMCS Issues & State/IPRS Funded Services Update
April 13, 2018 – Opioid Implementation Funds Available; Community Support Team Listening Sessions
April 10, 2018 – New AlphaMCS Link; Medicaid Transformation Update
March
March 27, 2018 – NPI and Health Plans in NC Tracks, Alpha System Updates
March 23, 2018 – Revised DMA Super Measures Specifications Released
March 14, 2018 – Request for Proposals – Dialectical Behavior Therapy
March 6, 2018 – IRIS Unavailable on Thursday, March 8, 2018
March 2, 2018 – EMDR Update; ACORN Training
February
February 22, 2018 – Rapid Response Stabilization Services Referrals; Third Party Liability/Medicare Bypass Codes
February 20, 2018 – State Claims Denials for MAFDN Coverage
February 2, 2018 – Provider Feedback Requested – What do you know about electronic health records
January
January 4, 2018 – Dialectical Behavior Therapy Service Interest Meeting
December 22, 2017 – Feedback Requested by Jan. 3—DMA Super Measures
December 7, 2017 – Provider Webinar Reminder, Cybercriminal Activity
November
November 11, 2017 – Claim Denials, Credentialing, Post Payment Review, Meeting Reminders
October
October 16, 2017 – Provider Survey
October 9, 2017 – Requests for Traumatic Brain Injury Funding
October 5, 2017 – AlphaMCS Build 2.04 Delayed
October 2, 2017 – AlphaMCS Build 2.04; RFP Announcement; Reminder—EOBs; Fair Housing Training
September
September 11, 2017 – IRIS; Claims and UM Updates; Announcements
August
August 24, 2017 – NC Tracks and AlphaMCS Updates; Provider Webinar
August 14, 2017 – Claims Denials, Aug. 25 Provider Council Meeting
August 8, 2017 – Attention Claims Staff—Select Taxonomy from Dropdown Menu
July
July 27, 2017 – NCTracks Fingerprint Requirement; Authorization Changes; PKB Updates
July 12, 2017 – AlphaMCS Downtime
June
June 30, 2017 – Taxonomy Edits, Credentialing, No July Provider Council Meeting
June 28, 2017 – Rapid Response; Credentialing and Enrollment; PKB Updates
June 19, 2017 – Request for Proposals – Referral Agency for Outside School Hour Support Services
June 8, 2017 – Provider Webinar; Credentialing Update; Perception of Care Reminder
June 7, 2017 – AlphaMCS Latency Issues
June 1, 2017 – AlphaMCS Latency
May
May 31, 2017 – AlphaMCS Downtime; Perception of Care Survey Reminder
May 11, 2017 – AlphaMCS Webinar; NC Innovations Listening Sessions
April
April 21, 2017 – Free ASD Webinar, Email for NCTracks Questions
April 12, 2017 – NCTracks Enrollment; Training Reminders
April 6, 2017 – Partners’ Credentialing Process Training
March
March 30, 2017 – DMA/DMH Listening Sessions for SUD Providers
March 10, 2017 – MCR Feedback, TFCBT Authorizations; PI Update
March 6, 2017 – SACOT Registration of Interest, Specialized Consultation Services RFI
February
February 20, 2017 – AlphaMCS Downtime Notification
February 10, 2017 – Changes to Intensive In-Home Service Definition and Rate
February 6, 2017 – Check Write Extended
February 2, 2017 – Rates, Three Way Contracts, Reminders
January
January 26, 2017 – CD-10 Update to DMH Benefit Plan-Diagnosis Array
December 9, 2016 – Separate EFT for Claims Submitted on Dec. 6
December 1, 2016 – Alpha Downtime; Phish Scam; DMHDDSAS RFA
November
November 21, 2016 – New Process for Submitting NC-SNAPs
November 10, 2016 – NC Innovations; ACTT Encounter Submissions, Residential Level III
November 3, 2016 – Forum Reminder; Retro Medicare/TPL Processing; CCP 8P
October
October 7, 2016 – ACTT Encounter Data Submissions
September
September 19, 2016 – AlphaMCS Downtime Notification
September 16, 2016 – Enhanced Rate for Trauma Focused CBT; JCB #J217
August 2016
August 19, 2016 – Site Determination Enforcement Implementation
August 12, 2016 – SAIOP and SACOT Audit Notification
July 2016
July 29, 2016 – Downtime Notification from AlphaMCS
July 1, 2016 – ICF-IID Rate Increase; Medicaid Plan Public Comment: DMHDDSAS Training
June 2016
June 24, 2016 – Additional IPRS-State Funded Services Checkwrite Scheduled
June 17, 2016 – AlphaMCS Site Adjudication Edit in Effect July 1, 2016
June 9, 2016 – Fiscal Year 2016-17 State Funded IPRS Contract Information
May 2016
May 23, 2016 – Alpha Available; Medicaid Eligibility; Provider Council Planning Session
May 20, 2016 – Downtime Notification for AlphaMCS
May 13, 2016 – Records Loaded In AlphaMCS
May 13, 2016 – CANS Clarification; AlphaMCS Document Removal and More
May 13, 2016 – Medicaid Insurance Layers in AlphaMCS
May 10, 2016 – Survey; Service Gap Analysis; NCHIMBH Meeting
May 6, 2016 – NC Innovations Technical Amendment; CANS Webpage Update
April 2016
April 15, 2016 – Partners Seeks Request for Interest- Facility Based Crisis for Children and Adolescents
March 2016
March 18, 2016 – Department of Health and Human Services announces consolidated LME/MCO Service Regions
Mar. 4, 2016 – Joint Communication Bulletins; Provider Manual Updated
Mar. 1, 2016 – NC Innovations Technical Amendment Training March 7-8
February 2016
Feb. 18, 2016 – Needs Assessment; #J180; Rate Increases; CANS Update, CCBHC
Feb. 2, 2016 – Needs Assessment; PRTF Training; TBI Waiver; Upcoming Events
January 2016
Jan. 25, 2016 – REVISED Inclement Weather Postings, IRIS Downtime, IDD Listening Sessions
Jan. 21, 2016 – Inclement Weather Postings, IRIS Downtime, IDD Listening Sessions
Jan. 4, 2016 – AlphaMCS Downtime, PTA Inclement Weather Procedure
Dec. 28, 2015 – Records Retention Reminder; Revised Innovations Guide, Holiday Closings
November 2015
Nov. 23, 2015 – Changes to Authorization Requirements for Several Services
Nov. 17, 2015 – Communication Regarding Inpatient Services
October 2015
Oct. 23, 2015 – Clarification of Inpatient Hospital Notice
Oct. 12, 2015 – Home & Community Based Supports, Taxonomy Training, NCDMHDDSAS Grant
Oct. 2, 2015 – Taxonomy Training Available
September 2015
Sept. 28, 2015 – ICD-10 Implementation
Sept. 16, 2015 – AlphaMCS Downtime; Credentialing Update, Taxonomy Training
Sept. 1, 2015 – Provider Taxonomy Verification Assistance Training
August 2015
Aug. 27, 2015 – Important information regarding the Residential Level III Request for Proposals
Aug. 18, 2015 – Request for Proposals: Residential Treatment Level III
Aug. 17, 2015 – Taxonomy Training
July 2015
July 16, 2015 – NC Innovations Waiver Amendment Public Comment Period Extended to August 7, 2015
July 7, 2015 – Mandatory Innovations Training; Revised #J138; Innovations Public Comment Period Open
June 2015
June 26, 2015 – NC TOPPS Reminder; IRIS Server Move Update
June 18, 2015 – Additional IPRS Checkwrite; IRIS Server Maintenance
June 10, 2015 – IPRS Eligibility/Enrollment; Therapeutic Leave
June 3, 2015 – Changes to Antipsychotic Prescribing; Regional NCTracks Seminars
May 2015
May 28, 2015 – Child Residential Providers-Post Payment Utilization Review Process
May 20, 2015 – Intensive In-Home Provider Meeting; May Provider Forum Cancelled
May 8, 2015 – Change of June Claims Cutoff Date, Provider Forum Reminder
May 6, 2015 – Clinical Coverage Policy 8A-1; ACTT Request for Proposals
April 2015
April 20, 2015 – Joint Communication Bulletin #133: Updated Billing Codes for Residential Treatment Services
April 15, 2015 – Contract and Insurance Information Submissions to Partners
April 10, 2015 – AlphaMCS Provider Portal Update Patch
April 2, 2015 – Changes to Quarterly Incident Reporting
April 1, 2015 – Upgrade to Alpha Build 1.13 scheduled for April 1 at8p.m.
March 2015
Mar. 9, 2015 – CAQH ProView; Psychosocial Rehabilitation Correction; Provider Forum
February 2015
Feb. 9, 2015 – Provider Human Rights Committees Survey
Feb. 9, 2015 – Psychosocial Rehabilitation Billing Changes
Feb. 16, 2015 – Psychosocial Rehabilitation Update; CAQH Downtime, PSS Job Fair
January 2015
Jan. 15, 2015 – Home & Community Based Listening Sessions
Jan. 13, 2015 – IDD Workgroup Provider Communication
Jan. 8, 2015 – Taxonomy Code Changes; NC Medicaid/NC Health Choice Preferred Drug List Changes