For Information About

Please Contact

Information Technology Technical Assistance—Obtaining a log in, using ZixMail Call 704-842-6431. Technicians are available from 8 a.m.- 5 p.m.
Appealing a Service Decision Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality)
Claims – Claim Inquires Email or call 704-842-6486.


Consumer/Member Enrollment Email or call 1-888-235-4673.


Contact Partners’ Care Coordination Departments Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info


Concerns, Complaints, Grievances Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance onlineAdditionally you can email
Consumer Relations Department— Consumer & Family Advisory Committee and Human Rights Committee Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0.
Facilities (for properties leased from Partners only) Email or call 1-877-864-1454, option 0.
Find your Provider Specialist To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2. Visit the Provider Network Development webpage for the Provider Specialist Assignment list.
Information for Hospitals providing Inpatient Services Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434.
Housing Services Please call 1-877-864-1454, option 0 or email


Incident Reporting Refer to the webpage or call 1-877-864-1454, option 0.
Letter(s) of Support from Partners Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email 
Medical Records or HIPAA Compliance Contact the Health Information Management by emailing or call1-877-864-1454, option 0.
NC TOPPS Assistance and Questions Email or call 704-884-2560.
Provider Credentialing and Enrollment Visit the webpage, email or call 704-842-6483.


Provider Contracts Email or call 1-877-864-1454, option 4, option 2
Provider Disputes Email or call 1-877-864-1454, option 4, option 1.
Partners Training Academy—Training for Providers Visit the Provider Training  contact webpage or use the Partners Calendar for events and scheduling or email


Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department Visit to report fraud, waste, or abuse.
System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures Email or call 1-877-864-1454.
Utilization Management Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5.