For Information About |
Please Contact |
| Information Technology Technical Assistance—Obtaining a log in, using ZixMail | Call 704-842-6431. Technicians are available from 8 a.m.- 5 p.m. |
| Appealing a Service Decision | Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality) |
| Claims – Claim Inquires | Email claimsdepartment@partnersbhm.org or call 704-842-6486. |
| Consumer/Member Enrollment | Email EligibilityEnrollment@partnersbhm.org or call 1-888-235-4673. |
| Contact Partners’ Care Coordination Departments | Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info |
| Concerns, Complaints, Grievances | Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance online. Additionally you can email Grievances@partnersbhm.org |
| Consumer Relations Department— Consumer & Family Advisory Committee and Human Rights Committee | Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0. |
| Facilities (for properties leased from Partners only) | Email facilities@partnersbhm.org or call 1-877-864-1454, option 0. |
| Find your Provider Specialist | To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2. Visit the Provider Network Development webpage for the Provider Specialist Assignment list. |
| Information for Hospitals providing Inpatient Services | Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434. |
| Housing Services | Please call 1-877-864-1454, option 0 or email housing@partnersbhm.org |
| Incident Reporting | Refer to the webpage or call 1-877-864-1454, option 0. |
| Letter(s) of Support from Partners | Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email pas@partnersbhm.org. |
| Medical Records or HIPAA Compliance | Contact the Health Information Management by emailing Health_Info_Mgmt@partnersbhm.org or call1-877-864-1454, option 0. |
| NC TOPPS Assistance and Questions | Email NCTOPPSQuestions@partnersbhm.org or call 704-884-2560. |
| Provider Credentialing and Enrollment | Visit the webpage, email CredentialingTeam@partnersbhm.org or call 704-842-6483. |
| Provider Contracts | Email contracts@partnersbhm.org or call 1-877-864-1454, option 4, option 2 |
| Provider Disputes | Email Provider_Disputes@partnersbhm.org or call 1-877-864-1454, option 4, option 1. |
| Partners Training Resource and Collaborative—Training for Providers | Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email training@partnersbhm.org. |
| Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department | Visit https://partnersbhm.alertline.com to report fraud, waste, or abuse. |
| System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures | Email system_of_care@partnersbhm.org or call 1-877-864-1454. |
| Utilization Management | Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5. |
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