For Information About
|Information Technology Technical Assistance—Obtaining a log in, using ZixMail||Call 704-842-6431. Technicians are available from 8 a.m.- 5 p.m.|
|Appealing a Service Decision||Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality)|
|Claims – Claim Inquires||Email firstname.lastname@example.org or call 704-842-6486.
|Consumer/Member Enrollment||Email EligibilityEnrollment@partnersbhm.org or call 1-888-235-4673.
|Contact Partners’ Care Coordination Departments||Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info
|Concerns, Complaints, Grievances||Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance online. Additionally you can email Grievances@partnersbhm.org|
|Consumer Relations Department— Consumer & Family Advisory Committee and Human Rights Committee||Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0.|
|Facilities (for properties leased from Partners only)||Email email@example.com or call 1-877-864-1454, option 0.|
|Find your Provider Specialist||To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2. Visit the Provider Network Development webpage for the Provider Specialist Assignment list.|
|Information for Hospitals providing Inpatient Services||Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434.|
|Housing Services||Please call 1-877-864-1454, option 0 or email firstname.lastname@example.org
|Incident Reporting||Refer to the webpage or call 1-877-864-1454, option 0.|
|Letter(s) of Support from Partners||Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email PNAS@partnersbhm.org.|
|Medical Records or HIPAA Compliance||Contact the Health Information Management by emailing Health_Info_Mgmt@partnersbhm.org or call1-877-864-1454, option 0.|
|NC TOPPS Assistance and Questions||Email NCTOPPSQuestions@partnersbhm.org or call 704-884-2560.|
|Provider Credentialing and Enrollment||Visit the webpage, email CredentialingTeam@partnersbhm.org or call 704-842-6483.
|Provider Contracts||Email email@example.com or call 1-877-864-1454, option 4, option 2|
|Provider Disputes||Email Provider_Disputes@partnersbhm.org or call 1-877-864-1454, option 4, option 1.|
|Partners Training Academy—Training for Providers||Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email firstname.lastname@example.org.
|Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department||Visit https://partnersbhm.alertline.com to report fraud, waste, or abuse.|
|System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures||Email email@example.com or call 1-877-864-1454.|
|Utilization Management||Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5.|