Issued: September 10, 2018

Request for Interest—(RFI) #0818-006 Residential Level II Mental Health/Substance Use

RFI # 0818-006, Residential Level II Mental Health/Substance Use, has been withdrawn from the website and is no longer active.  It may be re-posted at a later date.

Provider Operations Manual Update

Partners’ Provider Operations Manual was revised during the month of September.  The updated version has been posted to our website at The manual is effective September 6, 2018.

Provider Webinar This Wednesday

Partners September Provider Webinar will be held this Wednesday, September 12, 2018, at 1 p.m. Partners hosts the webinar each quarter to communicate important information and detailed updates to our providers.

To register for Wednesday’s webinar, click here. After registering, you will receive a confirmation email containing information about joining the webinar.

Handouts and recordings of previous webinars are available at If you have questions about future Provider Webinars, please contact Roanna Newton at 828-323-8054 or email

Stakeholder Feedback Call—Peer Support Specialists Service Definition Update

Please join the Division of Mental Health, Developmental Disabilities and Substance Abuse Services and NC Medicaid (formerly known as the Division of Medical Assistance) on a joint webinar presentation on the Peer Support Specialist Service Definition Update.

This call is for stakeholders to learn about the proposed changes and offer feedback on the Peer Support Specialist service definition. Reserve your spot by clicking your preferred time below.

Tuesday, September. 18

11:10 a.m. – 12:40 p.m.

Friday, September 21

2:00 p.m. – 3:30 p.m.

Announcement:  B3 Service-Intensive Recovery Supports-Women

Partners will be having a meeting with all in network Substance Use Disorder (SUD) providers on Tuesday, September 25, 2018 from 3:30-5 p.m.  This meeting will be to discuss a B3 service definition for Intensive Recovery Supports-Women.

The Intensive Recovery Supports program provides an array of services and supports to pregnant women ages 18 and older, or women ages 18 and older with minor children, who have been diagnosed with a substance use disorder. It is a recovery-based, consumer-focused community program designed to facilitate an individual’s recovery. The focus of this service is to assist persons with substance use disorders to increase their functioning, so they are successful and satisfied in the environments of their choice with the least amount of ongoing professional intervention.

Meeting locations include the following:

Partners’ Gastonia Office

Board Room
901 S. New Hope Road
Gastonia, NC

Partners’ Hickory Office

Basement Multipurpose Room
1985 Tate Blvd, SE
Hickory, NC

Partners’ Elkin Office

Conference Room A.
200 Elkin Business Park Drive
Elkin, NC

Any in network SUD provider interested in the implementation of this service should attend the meeting at one of the above locations.  To register, please email Vanessa Anderson at with the name, agency name, and email address of the person attending.