Issued: March 4, 2024

Partners Utilization Management (UM) is working to input authorizations for Davidson County members that did not transfer properly from Sandhills Center. This means authorizations may be missing from both ProAuth and Alpha+ for some Davidson County members.

What is happening?

  • During the ingestion process, some authorizations from Sandhills Center for Davidson County members did not load properly in Partners system.
  • Partners UM staff is reviewing error logs to identify authorizations that did not load properly.
  • Partners UM staff is correcting and inputting these authorizations.

What do providers need to do?

Providers should continue to submit claims through Alpha+ for Davidson County members for dates of service beginning On Feb. 1, 2024.

If providers find they are still missing authorizations after April 1, 2024, they should contact UM via email at UMQuestions@Partnersbhm.org.

Who should providers contact with if they have questions?

Providers should email UMQuestions@PartnersBHM.org if they have questions.