Providers should submit all Service Authorization Requests (SARs) electronically in Alpha+ using the URL:

What happens if a provider has submitted a manual SAR?

If you have sent a manual SAR to Partners, please do not resubmit that SARs electronically via the Partners Alpha+. UM will review and process all previously submitted Manual SARs. Please do not submit duplicate SARs in Alpha+.

What if a provider has questions?

For any SAR related questions, please send an email to or call the related UM workgroup numbers below:

MHSU UM Workgroup: 704-842-6436
Acute Services Team UM Workgroup: 704-842-6434
IDD Team UM Workgroup: 704-884-2605