Utilization Management Updates for providers serving members in Cabarrus, Union, Stanly, Forsyth and Davie counties

This information originally appeared in Provider Communication Bulletins #120, #121 and #122.

Partners has now assumed the Utilization Management functions for behavioral health and intellectual and developmental disabilities services delivered in Cabarrus, Union, Stanly, Forsyth and Davie counties.  We have received information about all authorizations that have been issued up to August 31, 2021 for Cabarrus, Union, Stanly and up to October 31, 2021  for Forsyth, Davie Counties.

Partners Utilization Management has entered all known authorizations for Cabarrus, Union, Stanly, Forsyth and Davie counties members with the exception of a few with known issues that Partners is actively working on.

If a provider believes they do not have an authorization that should have transitioned or their authorization is not reflective of the authorization given by Cardinal Innovations, please contact UMquestions@partnersbhm.org with the current authorization given by Cardinal Innovations.

To ensure continuity of care, please continue to provide services at the same frequency as previously authorized during this transition.