Partners, along with other LME/MCOs, utilizes AlphaMCS for managed care operations.

Self-Directed Training

AlphaMCS handbook with screen shots available for self-directed reference and training.  This handbook will walk providers through the AlphaMCS provider portal.

AlphaMCS  Portal University:  Training Guide provides general information, handbook and video tutorials.  If you have not accessed Alpha yet, you can still gain some training by clicking on the internet link:  Video tutorials are at the bottom of the page.

How to Submit a SAR:  Partners created a video tutorial for providers to learn how to submit a service authorization request in AlphaMCS.  The tutorial can be viewed in the UM section of the Provider Knowledge Base:

Partners Provider Knowledge Base has a full page of reference for AlphaMCS, ZixMail and Billing Set Up.  Providers are encouraged to review this material:

Request Individual/Unique AlphaMCS Logins

Each staff member will need his or her unique AlphaMCS Provider Portal Login. To obtain an AlphaMCS Login or to schedule AlphaMCS Provider Portal online training, call the Partners’ Information Technology Service Desk at 704-842-6431.

AlphaMCS Provider Set Up

Provider agencies that transmit or receive HIPAA-Compliant X12 Electronic Transactions must mail an original, completed and signed Trading Partner Agreement (TPA) to:

Partners Behavioral Health Management
Attn: Information Technology
901 South New Hope Road
Gastonia, NC  28054

Please allow 72 hours for processing.