Partners utilizes Alpha+ for managed care operations.

Self-Directed Training

Alpha+ handbook with screenshots available for self-directed reference and training. This handbook will walk providers through the Alpha+ provider portal.

Alpha+ Portal University: Training Guide provides general information, handbook and video tutorials. If you have not accessed Alpha+ yet, you can still gain some training by clicking on the internet link: Video tutorials are at the bottom of the page.

How to Submit a SAR: Partners created a video tutorial for providers to learn how to submit a service authorization request in Alpha+. The tutorial can be viewed in the UM section of the Provider Knowledge Base:

Partners Provider Knowledge Base has a full page of references for Alpha+, ZixMail and Billing Set Up. Providers are encouraged to review this material:

Request Individual/Unique Alpha+ Logins

Each staff member will need their unique Alpha+ Provider Portal Login. To obtain an Alpha+ Login or to schedule Alpha+ Provider Portal online training, call the Partners’ Information Technology Service Desk at 704-842-6431.

Alpha+ Provider Set Up

Provider agencies that transmit or receive HIPAA-Compliant X12 Electronic Transactions must mail an original, completed and signed Trading Partner Agreement (TPA) to:

Partners Health Management
Attn: Information Technology
901 S New Hope Rd.
Gastonia, NC 28054

Please allow 72 hours for processing.