Issued:  April 14, 2020

In our steadfast commitment to you, our providers, Partners has established our Service Stability Program to help alleviate the social and economic impacts of COVID-19. Partners will continue to assess every opportunity to support you during this crisis to maintain the highest quality network and ensure that services and supports remain available to members in need. We value the partnership we have with our provider network and the opportunity to work with you to create the greatest shared flexibility and opportunity for rapid, individualized, responses to this crisis.

As part of the Partners Service Stability Program, we are implementing a time-limited rate increase for the following services as outlined below. The temporary increase will be retroactive to April 1, 2020. Providers who would like to take advantage of the retroactive rate will need to submit a replacement claim for any claims previously submitted after the April 1, 2020 effective date.

Service Code


Rate Increase

Effective Period

0911 (and 0911 AD) Psychiatric Residential Treatment Facility (PRTF) 10% April 1, 2020-June 30, 2020
H2011 (including H2011 GT and CR) Mobile Crisis Management (Medicaid) 30% April 1, 2020-June 30, 2020
S9484 Facility Based Crisis Adults (Medicaid) 20% April 1, 2020-June 30, 2020
S9484 HA Facility Based Crisis (Children/Adolescents) Medicaid 20% April 1, 2020-June 30, 2020

Partners will continue to identify innovative ways to collaborate with our providers to meet the needs of our members during this time. Please visit our Providers COVID-19 webpage for the latest information about Partners Service Stability Program and additional resources available to providers in our network.