What is happening? AlphaMCS is being upgraded to Alpha+

When is this happening? June 6, 2022

How does this affect me? AlphaMCS will not be available beginning Friday, June 3, 2022, at 5 p.m. Alpha+ will not available until Monday, June 6, 2022, at 8 a.m.

What if I need to submit a Service Authorization Request (SAR) between Friday, June 3 and Monday, June 6? If you need to submit a SAR between June 3 and June 6, please follow the Manual SAR Process. You will not be able to submit a SAR electronically from 5 p.m. on June 3 until 8 a.m. on June 6.

How do I submit a SAR using the manual process? The Manual SAR Form and instructions are on the Partners’ website on the Provider Knowledge Base at https://providers.partnersbhm.org/service-authorization-requests/#SAR-Form

Complete the form and submit via Fax to:

  • Inpatient psychiatric, Facility-Based Crisis and partial hospitalization requests: 704-884-2703
  • MH/SU service requests: 704-884-2701
  • Innovations/IDD service requests: 704-884-2690

For questions or additional information, please contact the Partners UM Acute Services Workgroup at 704-842-6434, 7 a.m. to 10 p.m. daily.