Issued:  February 11, 2019

Attention Home and Community Based Services Providers: Accessing Online Applications, Assessment

Home and Community Based Services (HCBS) providers should note that as of February 5, 2019, the HCBS Application is located on a new server and is not functional in Internet Explorer. Providers should use either the Google Chrome or Firefox web browser to access the application.  If you experience any issues with the database, please email

RFP Announcement – Substance Use Comprehensive Services for Adults and Adolescents in Surry and Yadkin Counties

Request for Proposal— Substance Abuse Comprehensive Outpatient Treatment and Substance Use Services to include SACOT, SAIOP, MAT etc., for Adults and Adolescents in Surry and Yadkin Counties.  

Partners Behavioral Health Management (Partners) is initiating a Request for Proposal (RFP) to solicit responses from appropriately qualified organizations to provide Substance Abuse Comprehensive Outpatient Treatment and substance use services for eligible members (adults and adolescents) in Surry and Yadkin Counties.   

This RFP is specifically to identify organizations interested in and qualified to become enrolled as approved network providers through the Partners credentialing process.  This RFP will also be used to identify current Partners network providers interested in and qualified to provide SACOT services as well as comprehensive substance use services.  Organizations approved to become a SACOT provider must have capacity to provide a full continuum of substance abuse services.   

To be considered for provision of this service, all interested providers must attend the mandatory roundtable discussion on February 28, 2019 from 10-12 p.m., in Partners’ Elkin office, located at 200 Elkin Business Park Dr, in Elkin, NC, Conference Room A & B.  

The RFP will be posted on March 15, 2019, and responses will be due by close of business on April 19, 2019. The RFP will offer an overview of Partners, requirements and links for additional resources. Please review the RFP once it is posted, and if you are interested in being considered for provision of these services with Partners, please attend the Mandatory Provider Roundtable Discussion on February 28, 2019. Only providers who attend the Mandatory Provider Roundtable Discussion will be considered during the review process.  

Please click here to register for the Mandatory Provider Roundtable Discussion on Thursday, February 28, 2019. 

Issuance of an RFP does not guarantee a financial award, nor does it indicate a commitment on the part of the issuer to pursue further contractual relationship. 

Please contact Roanna Newton at  with any questions. 

Tell us what you think! Partners’ Credentialing Program Survey

Have you interacted with Partners’ Credentialing Program over the past year? If so, we want your feedback in regard to the experience. Please tell us how we are doing by completing this brief survey: 

Attention All Providers:  No Reject Policy

All providers in Partners’ Provider Network are reminded that you (the clinician or provider agency) have agreed to accept our referrals as part of your credentialing application and is an expectation of your contract with Partners. Below is an example of this question from the credentialing application

All contracted agencies have agreed to this requirement as part of credentialing or recredentialing.   If you have questions regarding this requirement, please contact your Account Specialist.