What is Electronic Visit Verification (EVV)?

The 21st Century Cures Act requires NC Medicaid to begin using an Electronic Visit Verification (EVV) system for Home Health Care Services (HHCS) and Personal Care Services (PCS) for both physical and behavioral health services.

To ensure that the provider community complies with the Cures Act mandate requirements, Partners Health Management, alongside Carolina Complete Health, has partnered with HHAeXchange as its EVV solution.

Learn more about electronic visit verification and review the NC Medicaid EVV FAQ.

About HHAeXchange

HHAeXchange is the premiere Homecare Management Software company for the Medicaid Long-Term Supports and Services (LTSS) population. They are the leaders in connecting payers and homecare agencies to enable more collaboration, communication and workflow efficiencies. Using the HHAeXchange portal, their goal is to make working with Partners & Carolina Complete Health easy and efficient.

How does HHAeXchange help the PHP meet the Cures Act mandate?

  • Industry-leading scheduling and billing platform for back-office users and EVV confirmations.
  • Easy-to-use, point-of-care visit confirmation tools for caregivers.

What does the HHAeXchange Portal provide to homecare agencies?

  • Electronic case placement and authorization transfer.
  • Efficient schedule and visit management.
  • Free EVV solution for time, attendance and duty tracking.
  • Electronic billing.

Choosing your EVV provider selection and the HHAeXchange platform

The HHAeXchange provider information center outlines necessary requirements to set up access to the HHAeXchange system. If your agency does not have a portal with HHAeXchange, please complete the Provider Portal survey.

HHAeXchange offers EVV solutions at no cost to providers and data integration options for providers who already have EVV software. Based on your provider set up, below are the options available with HHAeXchange:

  • Option 1: Agencies currently without an EVV Solution: use the free EVV tools provided by HHAeXchange Partners and Carolina Complete Health.
  • Option 2: Agencies currently using another third party EVV Solution: use your existing EVV system and import visit data into HHAeXchange.
    • HHA will route visit data to Partners and Carolina Complete Health.
  • Option 3: Existing providers that currently utilize the HHAeXchange provider platform will be linked with the new service codes in scope.

Have Questions?

If you have questions or need help, please feel free to contact the EVV support team at Partners at EVVSupport@PartnersBHM.org  or Carolina Complete Health provider representative at 833-552-3876 or email NetworkRelations@CCH-Network.com.

For questions or help with HHAX, please email HHAeXchange at NCSupport@HHAeXchange.com or visit online.

Have EVV Questions?

Partners operates a dedicated EVV help desk for general inquiries, troubleshooting or contracted provider resolution. We also work in collaboration with our EVV vendor, HHAeXchange. If you have any questions or need assistance, please email EVVSupport@PartnersBHM.org.



HHAeXchange Customer Support

Optimize Customer Support Experience:  To best support customers, HHAeXchange highly encourages users to submit requests via the Client Support Portal. The Client Support Portal is the fastest method to answer and address issues. Through a simple set of questions and selections, HHAeXchange can easily determine assignment and answer questions directly online without waiting.

For more information, please refer to the Client Support Portal Job Aid (PDF) for step-by-step instructions and videos on how to:

  • Register for a Client Support Portal account.
  • Submit a support request.
  • Manage existing requests.

Phone: 866-242-2465

Provider Portal Resource Page:

Training Links:

HHAeXchange North Carolina Resources Page

HHAX Webinar for Third Party EVV Vendor Providers

HHAX Webinar on Common Questions and Resolution Tips for third party EVV vendor providers: