High Fidelity Wraparound Service RFP #0419-012 

Partners is initiating a Request for Proposal (RFP) to identify current Partners’ Network Providers interested in and qualified to provide High Fidelity Wraparound (HFW) services for persons from birth through age 21 years of age, with a diagnosis of Severe Emotional Disturbance.  The location for services is within Partners catchment area, targeting Burke and Iredell Counties. Interested providers shall have capacity to expand HFW in additional Partners’ counties, as service needs arise.    

The grant will provide training, technical assistance and grant funding for program start up.  Interested providers are expected to include a sustainability plan post grant funding cooperatively developed between the provider and Partners. The organization providing services must have the capability and capacity to provide the needed services as well as demonstrate use of evidenced based practices and a strong system for outcomes measurement.   High Fidelity Wraparound (HFW) is an intensive, team-based, person-centered service that provides coordinated, integrated, family-driven care to meet the complex needs of youth/young adults who are involved with multiple systems (e.g. mental health, child welfare, juvenile/criminal justice, special education), experience serious emotional or behavioral difficulties, have dual diagnosis (Mental Health and/or Substance Use Disorder, and Intellectual Developmental Disabilities) with complex needs, and are at risk of placement in PRTFs or other institutional settings, and/or are aging out of Department of Social Services (DSS) care.  

High Fidelity Wraparound (HFW) is a service that dedicates a full time HFW facilitator to work with small numbers of youth and families to:   

  • facilitate care planning and coordination of services for youth 5-20 years of age with serious emotional disturbance (SED); 
  • provide access to family and youth peer support services to promote engagement and completion of services; 
  • Engage youth and families to establish an individualized child and family team that develops and monitors a strengths-based plan of care; 
  • Address youth and family needs across domains of physical and behavioral health, social determinants of health, and natural supports. 

HFW is built on system of care values:  family and youth choice and voice, team-based, collaborative, individualized, and outcomes-based.  HFW strategies include engagement, individualized care planning, identifying strengths, leveraging natural supports, and monitoring progress.  (Simons, Pires, Hendricks, Lipper, 2014). 

The HFW Team consists of a Facilitator and most at family choice will include a Family Partner, and/or a Youth Partner.  Each Facilitator may serve 10-12 families.  Each Family Partner and Youth Partner may serve up to 15 families across multiple HFW teams.  The HFW team is provided coaching/supervision by an HFW coach.  The HFW Coach/Supervisor is a North Carolina Licensed or Associate Licensed Professional. (One coach/supervisor for four facilitators, two family peer support partners, and one youth peer support partner for up to 48 youth/families.)   

HFW is designed to facilitate a collaborative relationship among a youth with SED, his/her family and involved child-serving systems to support the family in meeting their family and specifically the designated youth’s needs. The HFW process aims to achieve positive outcomes by providing a structured, creative and individualized team planning process with four specific phases (engagement, plan development, implementation, and transition).  

If you are interested in being considered for provision of these services with Partners, you must register to attend the Mandatory Provider Meeting to be held on Tuesday, March 26, 2019, from 10-12 am at Partners Behavioral Health Management, 1985 Tate Blvd SE, Multipurpose Room-Basement, Hickory, NC. Click here to register Registration closes March 22, 2019 at 5:00 p.m. 

To be considered for provision of this service, you must attend the Mandatory Provider Meeting.  The RFP will be released April 12, 2019.  At that time, organizations who attended the Provider Meeting are eligible to submit a proposal for this RFP.  The submission must follow the required RFP format and be submitted by Monday, April 29, 2019, by 5:00 pm to be considered.  

Please contact Roanna Newton at rnewton@partnersbhm.org with any questions.

Request for Proposals: Comprehensive Substance Use Services (RFP #0319-002)

Partners is initiating this Request for Proposals (RFP) to solicit responses from appropriately qualified organizations to provide services, as outlined in this RFP, to program enrollees eligible due to a mental health, intellectual or development disability or substance use disorder.

The purpose of this RFP is to identify appropriately qualified organizations for the provision of Comprehensive Substance Use services.  The location for services is within Partners catchment area, specifically Surry and Yadkin Counties.   The organization providing services must have the capability and capacity to provide the needed services as well as demonstrate use of evidenced based practices and a strong system for outcomes measurement.   Through this RFP, Partners will increase the network availability of this service.

Organizations approved to provide services will adhere to the appropriate NC Division of Medical Assistance and NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services regulations based on the service provided.  All clinical policies, service definitions and any other related laws and regulations must be followed.   Organizations must be current providers of MH/IDD/SU substance use services and have, at minimum, a 5-consecutive year history of providing such services.   All proposed services must be geographically located within Surry or Yadkin County.

Responses to this RFP must clearly show the organization’s history and expertise in the area of services.  It is important to explain how the needs of consumers will be assessed and needs met, as well as how services will be promoted for visibility and ease of access.  It is important to follow and adhere to the RFP instructions for format, completeness, and timeliness to be considered in this RFP process.

Click here for the Comprehensive Substance Use Services (RFP #0319-002) Request for Proposal

Deadline Date for Submission:   Friday, April 19th, by 5:00 p.m.

A mandatory providers meeting was held on February 28, 2019. Only providers who attended this meeting can apply to the RFP.

Issuance of an RFI or RFP does not guarantee a financial award, nor does it indicate a commitment on the part of the issuer to pursue further contractual relationship.

Review Process:  Within 30 calendar days of submission deadline, all proposals will be screened for completeness and accuracy.  Proposals will be scored based on adherence to criteria, requirements and standards as listed in this RFP.   A multi-member committee comprised of Partners staff experienced in monitoring and/or knowledgeable on the RFP topic will complete the screening and scoring.   Any proposal meeting satisfactory or more will be advanced to the RFP Review Committee for final decisions.   The RFP Review Committee is comprised of cross departmental Partners staff and/or a combination of provider, consumer, or other stakeholder representation.  All members of the RFP Review Committee are selected for their experience and/or knowledge of the RFP topic area.  The RFP Review Committee will complete review and final decisions within 30 calendar days from the receipt of the screened and scored proposal packages.

Announcement of Awards:  All applicants will receive written notice regarding the outcome of the RFP process within 30 calendar days from the final determination date.

The Proposal must be submitted in the following order to be considered for award. There are three sections to submit for the Proposal:

Details regarding submissions can be found starting on page 6 of the Request for Proposal.

Email or fax complete Narrative with Attestation, Budget forms and any provider attachments in no more than three documents to: to Roanna Newton at rnewton@partnersbhm.org  or fax to Roanna Newton at 828-325-8178 by 5 p.m. on Friday, April 19, 2019.

Please refer all questions to Roanna Newton at rnewton@partnersbhm.org.

Please note that the Mandatory Bidders Conference was held on February 28, 2019. Only providers who attended this meeting can apply to the RFP.


1.  Do you have to use Suboxone only? Can you use Vivatrol? 1. Yes, that is an approved treatment.
2. Is there a Pass-Through exception for SAIOP? 2. Yes, just one per year.
3.  Can Motivational Incentive Models be used? 3.   Yes, but please elaborate on this model in the RFP response.
 4. Will there be any startup funds given the difficulty in establishing these services for the past 4 years? 4. That possibility is being considered. The RFP will require budget projections to be submitted to calculate costs and possible funding allocations.

Please contact Roanna Newton at rnewton@partnersbhm.org with any questions.