Issued: October 14, 2022

What is happening? 

Partners will soon launch our provider portal, ProviderCONNECT.

All contracted providers in our network must identify a Local Portal Administrator for ProviderCONNECT.

Your Local Administrator will serve as the point of contact with Partners for ProviderCONNECT, and will be responsible for setting up accounts for your staff who will need access to ProviderCONNECT.

Local administrators will receive a welcome packet with specific instructions and training opportunities soon. We hope to begin connecting local administrators to the portal in November and will be reaching out directly to local administrators for that process.

Provider Action Required: 

A Local Administrator form was included in the Tailored Plan Amendment Welcome Packets.

Please submit the signed form back to Partners to ensure your agency will have access to ProviderCONNECT.

Has your provider agency already designated a Portal Administrator?

A list of providers who have submitted the local administrator form can be found on Partners’ website by clicking here. Please review this list to ensure your completed form has been received. We continue to update this list as forms are received.

Who should providers contact with questions?

For any questions, please reach out to our credentialing team at or call 704-842-6483.