Issued:  June 28, 2017

Request for Proposals—Rapid Response Stabilization Services for Children and Youth (RFP #0617-005)

Partners is initiating this Request for Information (RFP) to identify organizations interested in and qualified to become enrolled as approved network providers through Partners’ credentialing process to offer Rapid Response Stabilization Services for Children and Youth.  This RFP will also be used to identify current Partners’ Network Providers interested in and qualified to provide services as outlined in this RFP.  Rapid Response Stabilization Services (RRSS) are provided through 131D Licensed Therapeutic Foster Homes.

Rapid Response Stabilization Homes are licensed therapeutic foster homes with a North Carolina Licensed Child Placing Agency that provides emergency treatment, structure, stabilization, and supervision to children and youth who are experiencing a behavioral health crisis and who have Medicaid originating from the designated LME/MCO catchment area. This crisis response and stabilization service is treatment focused and intended to support family stability, prevent abuse and neglect, be of short term duration, return children to the home and prevent or minimize the need for out-of-home placements

This RFP offers an overview of Partners, requirements to submit a proposal and links for additional resources.  Please review the RFP and if you are interested in being considered for provision of these services with Partners, you must register to attend the Mandatory Bidder’s Conference to be held on Tuesday, July 18, 2017, from 2:30-4:30 pm, in the Hickory Basement Multipurpose Room at 1985 Tate Blvd. SE, Hickory, NC 28602.

Click here to review the RFP, associated items, and register for the Bidder’s Conference.

Credentialing and Enrollment

New Credentialing Unit Phone Number:  The Provider Network/Credentialing Unit has a new phone number. Providers can reach the unit by calling 704-842-6483.

Reminder: Medicaid Behavioral Health Provider Enrollment:  Effective July 1, 2017, Local Management Entities-Managed Care Organizations (LME-MCOs) will no longer enroll new Medicaid providers. These providers will be new to the LME-MCO network and do not have an active enrollment record in NCTracks.

Medicaid providers requesting an initial enrollment with the LME-MCO must be instructed to submit an enrollment application for processing through NCTracks. Providers interested in rendering behavioral health services must contact the LME-MCO prior to enrolling via NCTracks. Being approved as a Medicaid provider does not guarantee a contract with a LME-MCO.

For more information on Behavioral Health Provider Enrollment, please read the article published in the June 2017 Medicaid Bulletin and the Frequently Asked Questions (FAQs) posted on the NCTracks Provider Portal, which are updated regularly. A recently added FAQ is:

Question: Will the Notice of LME-MCO Credentialing/Re-credentialing Action Form (NCA) be required after July 1, 2017?

Answer: No.  Effective July 1, 2017, the Notice of LME-MCO Credentialing/Re-credentialing Action Form is no longer required.

Provider Knowledge Base Updates

B3 Peer Support Service Definition: We heard you! The Provider Council gave us feedback and suggestions to make changes to our B3 Peer Support service definition that would increase access to care and promote engagement.  The most significant change is the 72-hour grace period to complete the initial assessment and treatment plan.  Our current practice of not requiring a service order for this service remains in place. Check out the service definition at

Rate Schedule:  The Rate Schedule has been updated for Fiscal Year 2017-18 and is available at