Issued: March 1, 2023
What is happening?
Partners secure member and provider portals are experiencing outages. Both MemberCONNECT and ProviderCONNECT are off line.
We are working to resolve the issue as quickly as possible and will let you know when the portals are back on line.
What is the impact to providers?
This means providers are unable to sign on to ProviderCONNECT to submit authorization requests through ProAuth.
What must providers do?
Until the issue is resolved, providers must submit authorization manually. To submit a Manual Authorization, providers should:
- Go to the Partners Provider Knowledge Base website:
- Scroll down to Access to Care and Utilization Management and click on Utilization Management.
- Halfway down the page under “Additional Resources” you will see “Manual Service Authorization Form” in green. Click on it.
- Complete the form and send to the appropriate email or fax listed on the last page. The email is: BHIDDManualAuthorizations@partnersbhm.org
What if providers have questions?
Providers may call the Provider Support Line at 1-877-398-4145, Monday through Saturday, from 7 a.m. to 6 p.m.
Providers may also submit questions via email at: ProAuth@PartnersBHM.org.
If members have questions, they may call 1-888-235-4673 or email email@example.com.