Provider Help Desk:

Phone:

Email:

Provider Help Desk 877-864-1454, option 4, option 1 PNAS@partnersbhm.org

Credentialing

Phone:

Email:

Credentialing Team 704-842-6483 credentialingteam@partnersbhm.org

Provider Enrollment

Phone:

Email:

Danielle Clark 828-325-8158 enrollment@partnersbhm.org

Provider Disputes

Phone:

Email:

Tricia Plaster 828-325-8150 provider_disputes@partnersbhm.org

Hospitals

Phone:

Email:

Kimberly Houston 704-772-4328 providers@partnersbhm.org

Provider Network Account Specialists

Phone:

Email:

Ami McGarity 704-884-2574 amcgarity@partnersbhm.org
Dana Robertson 704-884-2567 drobertson@partnersbhm.org
Jeanna Lauffenburger 828-323-8034 jlauffenburger@partnersbhm.org
Julie McMurry-Kurtzman 828-325-8145 jmkurtzman@partnersbhm.org
Nina Harris 704-884-2638 nharris@partnersbhm.org
Maria Ballard 704-884-2607 mballard@partnersbhm.org

Provider Network Manager:

Phone:

Email:

Sherry Reece-Cota 980-223-4476 sreece-cota@partnersbhm.org
Natalie Mooneyham 828-323-8048 nmooneyham@partnersbhm.org

Provider Network Director:

Phone:

Email:

Beth Lackey 828-323-8058 blackey@partnersbhm.org

For Information About

Please Contact

Information Technology Technical Assistance—Obtaining a login, using ZixMail Call the Partners Service Desk at 704-842-6431. Technicians are available from 8 a.m.- 5 p.m.
Appealing a Service Decision Partners’ Appeals Unit at 704-884-2650. (Please phone for confidentiality)
Claims – Claim Inquiries Email claimsdepartment@partnersbhm.org or call 704-842-6486.

 

Consumer/Member Enrollment Email EligibilityEnrollment@partnersbhm.org or call 1-877-864-1454, option 1

 

Contact Partners’ Care Managment Departments Call 1-877-864-1454, option 5 for the Staff Directory, or refer to the Mental Health/Substance Abuse Contact Info

 

Concerns, Complaints, Grievances Refer to the webpage or call 1-877-864-1454, option 3. You can also submit your concern, complaint or grievance onlineAdditionally, you can email Grievances@partnersbhm.org
Consumer & Family Advisory Committee & Human Rights Committee Visit the Consumer & Family Advisory Committee webpage, or the Human Rights Committee webpage. You may also call 1-877-864-1454, option 0.
Facilities (for properties leased from Partners only) Email facilities@partnersbhm.org or call 1-877-864-1454, option 0.
Find your Provider Specialist To contact a member of the Provider Network Management Department, please dial 1-877-864-1454 and select option 2.
Information for Hospitals providing Inpatient Services Visit the Hospital Information webpage, or call the Hospital Inpatient Review Unit at 704-842-6434.
Housing Services Please call 1-877-864-1454, option 0 or email housing@partnersbhm.org

 

Incident Reporting Refer to the webpage or call 1-877-864-1454, option 0.
Letter(s) of Support from Partners Refer to the webpage, or call 1-877-864-1454, option 4, option 1, or email PNAS@partnersbhm.org. 
Medical Records or HIPAA Compliance Contact the Health Information Management by emailing Health_Info_Mgmt@partnersbhm.org or call1-877-864-1454, option 0.
NC TOPPS Assistance and Questions Email NCTOPPSQuestions@partnersbhm.org or call 704-884-2560.
Provider Credentialing and Enrollment Visit the webpage, email CredentialingTeam@partnersbhm.org or call 704-842-6483.

 

Provider Contracts Email contracts@partnersbhm.org or call 1-877-864-1454, option 4, option 2
Provider Disputes Email Provider_Disputes@partnersbhm.org or call 1-877-864-1454, option 4, option 1.
Partners Training Academy—Training for Providers Visit the Provider Training contact webpage or use the Partners Calendar for events and scheduling or email training@partnersbhm.org.

 

Report Fraud, unethical billing, noncompliance, or reach a member of the Program Integrity Department Visit https://partnersbhm.alertline.com to report fraud, waste, or abuse.
System of Care – Care Reviews, Community Collaboratives, Reclaiming Futures Email system_of_care@partnersbhm.org or call 1-877-864-1454.
Utilization Management Refer to the Utilization Management page or call 1-877-864-1454, option 4, option 5.