The North Carolina Department of Health and Human Services has announced upgrades to the Provider Direct platform and modifications to the IRIS system.

Provider Direct

The Provider Direct platform will be upgraded Thursday, June 24, 2021, between the hours of 5-8 p.m. There is a possibility of system downtime during the update process.

Monthly updates will be performed beginning at midnight on Saturday, June 26, 2021, and running until about noon on Sunday, June 27, 2021. There will be system downtime during this upgrade process.

IRIS Modifications – Medicaid Transformation

Starting July 1, 2021, NCDHHS will incorporate new fields into the IRIS system in preparation for Medicaid Transformation. The changes will improve data collection and analysis, as well as opportunities for trending data. Providers will see changes that will allow them to select options for Pre-paid Health Plans in order to route reports appropriately.

The IRIS system will be unavailable from 5 p.m. Tuesday, June 29, 2021, until 8 a.m. Thursday, July 1, 2021. If you have an incident report during this time, please contact Larry Holcombe, QM Monitoring Manager.