Consumer and Family Advisory Committee Members Needed

Providers are asked to share with members the opportunity to join Partners’ Consumer and Family Advisory Committee (CFAC). CFAC members share feedback to help us better serve members who receive services for mental health, substance use disorders, intellectual and developmental disabilities (I/DD) or traumatic brain injuries (TBIs) by providing important input into Partners business processes. A member/family meeting stipend is available for participants.

CFAC meets on the second Monday of each month at 6 p.m. To get involved, members can call or email us at 704-884-2729 or CFAC@partnersbhm.org.

For more details, visit: https://www.partnersbhm.org/consumer-family-advisory-committee-cfac/.

Training Staff: Preparing for a Tobacco-Free Campus Event

Join the next meeting of North Carolina’s peer-to-peer tobacco-free learning collaborative for behavioral health and healthcare professionals. The event will be hosted during the Change for Life: Tobacco-Free Recovery NC Meeting.

  • Thursday, March 28, 2024 (Register)
    9 a.m.-10:15 a.m.
    Virtual-Zoom

Brian Coon MA, LCAS, CCS, MAC, Chief Clinical Officer at Pavillon Treatment Center, will discuss why, how and when to train staff for a tobacco-free campus and offering treatment.

Reporting Incidents in IRIS

The Incident Response and Improvement System (IRIS) serves as the cornerstone of the Department of Health and Human Services’ efforts to ensure the safety and well-being of members across publicly funded mental health, intellectual and developmental disabilities and/or substance use settings.

It provides a structured framework for reporting and addressing incidents that deviate from routine operations or care delivery, aiming to mitigate potential negative effects on members. Understanding the intricacies of incident reporting, including who is responsible for submission and when reports are required, is crucial for maintaining transparency and accountability within the healthcare system. Below, we outline key aspects of IRIS and incident reporting procedures to facilitate compliance and efficient resolution of incidents.

What is IRIS?

  • IRIS is the Department of Health and Human Services’ Incident Response and Improvement System-Incident Reporting System.

What is an incident?

  • An incident is any happening that is not consistent with the routine operation of a facility or service, or the routine care of a member and may lead to negative effects upon a member.

Who must submit an incident report and for whom?

  • Providers of publicly funded services licensed under NC General Statutes 122C (Category A Providers), except hospitals.
  • Providers of publicly funded non-licensed periodic or community-based mental health, developmentally disabled and/or substance abuse services (Category B Providers).
  • Submit for any member under the care of the provider, which is anyone that has received any service 90 days prior to the incident.

How can I submit an incident report in IRIS?

When must the incident report be submitted:

  • Within 72 hours of learning of the incident and a verbal report to Partners within 24 hours for certain types of incidents.
  • For example, if the provider learned of an incident on Jan. 1, 2024, but the incident occurred on Dec. 1, 2023, the incident report must be entered no later than Jan. 4, 2024.

If you need assistance with IRIS:

  • Refer to the IRIS Technical and Reporting Manuals linked in the top right box of the IRIS homepage.
  • Contact Partners Health Management Consumer Rights Officers at IRIS@PartnersBHM.org.

Claims Information

Providers are reminded to contact the Claims Department at ClaimsDepartment@PartnersBHM.org for all claims related questions. To avoid delays in receiving a response, please do not contact individual claims staff directly.

Alpha+ Portal University is an available resource and guide for navigating Alpha+. If you need additional claims training, email ClaimsDepartment@PartnersBHM.org to schedule a time for training.

Explanation of Benefits requests for Coordination of Benefits Claims

As a reminder, Partners does request copies of the Explanation of Benefits for claims submitted indicating Coordination of Benefits. The request will originate via email from Partners Claims staff. Once requested, please submit the information via secured email prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X and 193400000X – Taxonomy Code 193200000X and 193400000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

Reminder: Please remember to include all diagnosis codes on claims. This allows Partners to measure member health, identify areas of risk and evaluate the quality of care.

February 2024: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 9.5

 

Top Five Medicaid Claim Denials—February 2024
Claim Denial Provider Recommended Action Steps
Service is not authorized. Verify Service Authorization for consumer. Contact Utilization Management.
Duplicate Claim. The claim has previously been submitted and adjudicated. Do not refile.

 

No coverage available for Patient/Service/Provider combo. Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance covering to date of service submitted on the claim. If this appears to be correct, contact the MCO for further assistance.
The rendering provider is not eligible to perform the service billed.

 

If service is marked as clinician based, rebill with the correct clinician as the rendering. If not marked as clinician based, update the rendering NPI to the NPI where the service was performed.
Claim received after billing period. Write off charges as non-billable. Do not rebill.

Member/Recipient Eligibility and Enrollment

Providers are encouraged to contact the Eligibility and Enrollment Department at EligibilityEnrollment@PartnersBHM.org for eligibility and enrollment related questions.

To request an enrollment, providers should go to Alpha+ Home Page>Enrollments. University is an available resource for providers as a basic guide for navigating enrollments. For more information, go to University>Provider Portal Handbook>Enrollments.

If additional enrollment training is needed, email EligibilityEnrollment@PartnersBHM.org to schedule one-on-one training. Note that providers will need Microsoft Teams screen sharing capabilities for more provider specific and in-depth training.

State News and Updates

NCDHHS Resources:

  • Joint Communication Bulletins, which are issued by the N.C. Department of Health and Human Services, can be found here.
  • Medicaid Bulletins: All bulletin articles are available here. Providers are encouraged to frequently review this information.
  • Medicaid Pharmacy Newsletters are available here.
  • NCTracks: Providers are encouraged to review NCTracks communications. To subscribe to NCTracks communications, click here.

Training Resource and Collaborative (TRAC)

TRAC offers a centralized cross-functional selection of required training, collaboratives and events. Click here to view what is coming up in the next few months.

Tailored Plan On-Demand Provider Trainings

The N.C. Department of Health and Human Services (NCDHHS) requires the listed trainings be available for providers. This applies to Tailored Plan, Medicaid Direct and State-funded providers. Registering is easy. You will be prompted to enter simple registration information. The on-demand training will then be available immediately or when your schedule allows. Note: Training Reciprocity Among Tailored Plans. NCDHHS is allowing the six LME/MCOs reciprocity for some Tailored Plan-required trainings.

CLAS Standards
On-Demand
 (Register)
The Office of Minority Health has established culturally and linguistically appropriate services (CLAS) Standards to address health equity, promote cultural competence, and to improve health outcomes. This training will review the fifteen CLAS standards and identify resources and training materials available to providers at no cost on the website, thinkculturalhealth.hhs.gov. CEs are not available for this training.

Due Process
On-Demand
 (Register)
This on-demand webinar covers the following (but not limited to) four dispute types: Medicaid appeals, non-Medicaid appeals, Provider disputes, and Grievances. CEs are not available for this training.

EPSDT
On-Demand
 (Register)
In the EPSDT training, you will learn: What is EPSDT; Partners EPSDT requirements; Periodicity Schedule; Diagnostic and Treatment Components; Medical Necessity Review; Service Coordination (Vaccines for Children, Into the Mouths of Babes, and Developmental Delay and Referral to NC Infant-Toddler Program); and EPSDT components, diagnosis codes, modifiers, referrals, tracking, follow-up and outreach. CEs are not available for this training.

Fraud, Waste and Abuse
On-Demand
 (Register)
This webinar covers (but is not limited to) the following: Regulatory Compliance Program, Types of Health Care Industry Oversight, Partners Program Integrity Department, Program Integrity Department Function Highlights, What are Fraud, Waste and Abuse (FWA), Potential Areas or examples of FWA and the Impact of FWA on health care. CEs are not available for this training.

Into the Mouths of Babes (IMB)
On-Demand
 (Register)
The IMB program trains medical providers on how to provide preventative oral health services to Medicaid-insured children from tooth eruption to age 3 ½ (42 months). The goals of the program include preventing and reducing early childhood tooth decay and increasing referral of high-risk children to a dental home. This training is required before being permitted to receive reimbursement for IMB services. CEs are not available for this training.

Partners Hand Washing and Personal Protective Equipment (PPE)
On-Demand 
(Register)
Participants will gain an understanding of infection control using PPE and frequent handwashing. CEs are not available for this training.

Partners Infection Control: Home Care Settings
On-Demand
 (Register)
Participants will gain an understanding of infection control in the home care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures. CEs are not available for this training.

Partners Infection Control: Community Care Settings
On-Demand
 (Register)
Participants will gain an understanding of infection control in the community care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures. CEs are not available for this training.

Prevention and Population Health Management
On-Demand
 (Register)
Partners takes a population-based approach to improve the overall health of Medicaid members and State-funded recipients and collaborates with community partners on targeted initiatives. In this training, you will learn about: Partners Prevention and Population Health Core Philosophies, Program Goals, Partners Prevention and Population Health Approach, Provider Level Interventions and Partners Prevention and Population Health Programs Overview of Provider Expectations. CEs are not available for this training.

Provider Training-Live Virtual and/or Pre-recorded

ProAuth Demonstration, June 2023
On Demand
(Register)
This on-demand video is designed to offer providers an overview of the features of Partners’ ProAuth system to enter and manage authorizations. Be sure to download the attached pdf for Submitting Prior Auth Requests once you log into the webinar. CEs are not available for this training.

Community Support Team (CST) Service Definition Training
On Demand
(Register)
Community Support Team (CST) is a behavioral health support service designed to help people experiencing severe mental illness develop recovery and resiliency-oriented skills. This webinar meets the requirement of three hours of CST Service Definition Training. Registrants will view a previously recorded training that includes two 10-minute breaks. To receive a training certificate, registrants will need to view the full webinar and pass a 10-question quiz with a score of 80% or greater. Three contact hours are available for this training.

Employer of Record (EOR) Webinar
On Demand
(Register)
This webinar provides an overview of Employer of Record (EOR) areas of importance including, monitoring processes, post payment reviews, documentation, staff qualifications, monitoring results, and Quality Management Monitoring Unit contact information. CEs are not available for this training.

Health Disparities: A Tribal Perspective
On-Demand
 (Register)
Addressing Health Disparities Among Marginalized Populations: A Tribal Perspective On-Demand Webinar will review predominant health disparities among tribal members, describe the factors that create health disparities, describe the role that Medicaid Transformation can provide in addressing health disparities, review the Indian Health services eligibility, and review the concepts of cultural humility in supporting tribal communities. CEs are not available for this training.

Dialectical Behavior Therapy (DBT) For Complex Cases
April 9 and 11, 9 a.m.-12:15 p.m. (Register)
Trainer: Eric Ottinger, LCAS, LCMHC
Dialectical Behavioral Therapy (DBT) is an evidence-based practice geared toward complex cases involving multiple mental health diagnoses that are difficult to treat and understand. Learn foundational principles of DBT to better understand client needs and the impact of stigma, recognize problems and identify treatment targets; learn ways to use mindfulness practices to address mental health challenges and increase emotion regulation; and gain a better understanding of the importance of validation, relationship transactions and emotion. DBT was designed for persons who engage in self-harm or have repeated suicidal ideations/behaviors.

This training will take place over two days, April 9 and 11, 2024, from 9 a.m. to 12:15 p.m. using the same training link on both days. Participants must be on camera with audio capabilities for both sessions to receive credit. No Partial credit will be given. NCSAPPB approved for up to 6 hours. If you need accommodation to participate, email training@partnersbhm.org.

Provider DEI Collaborative – Quarterly 
April 11, 2024, 2-3 p.m.
(Register)
The purpose of this quarterly collaborative facilitated by Vickie Smith is to bring awareness and increase conversations related to the topics of diversity, equity and inclusion (DEI) related to our provider network.

Providers, we would like your participation in this collaborative! Your perspective is vital for health equity initiatives for the members we serve.

The goal of the DEI Provider Collaborative is to ensure that providers have access to the needed resources to serve members through the lens of ensuring diversity, equity, and inclusion. Another goal of the DEI Provider Collaborative is fostering better outcomes and improving quality of life for members. To achieve these goals, we must know and understand the different populations we serve.

As we transition to whole person integrated care of our members, it is important that we create actionable strategies to address members’ behavioral, physical and pharmacy care. Consistent provider engagement in these discussions is critical to members’ overall quality of care.

Please register here or on the Partners TRAC page at PartnersTraining.org, and let’s get to work!

LTCS Collaborative
April 11, 2024, 10-11:30 a.m. (Register)
The LTCS Collaborative is a monthly meeting that is held the second Thursday of each month to discuss operationalizing Partners’ Medicaid In-Lieu of Service – Long Term Community Supports (LTCS).  The Collaborative will discuss barriers to accessing the service for potentially eligible members and ensuring continuity and quality of the service the member receives.

CBT Learning Community
April 17, 2024, 2-3:30 p.m. (Register)
Join like-minded providers in a learning community to explore skills, concepts, case studies and expand your own techniques. This learning community will you learn practical ways to use evidence-based practices in your day-to-day work with members.

What do we do in this learning community: self-care, reduce burnout, professional growth, connection to a community, explore evidence-based practices, gain a sense of mastery, invest in your own emotional bank account, improve in quality of care delivered and learn and practice skills that are reimbursable.

Participants can earn 1.5 contact hours of continuing education credits. If you need accommodations to participate in this training, email Training@PartnersBHM.org. You must have audio/video access and be visible on camera during the session. Driving is not permitted during Partners trainings. If you need accommodations to participate in the session, please email Training@PartnersBHM.org.

Jump Starting Community Inclusion
April 23, 2024, 1-2:30 p.m. (Register)
Presenter: Bryan McCormick, PhD
Join Partners as we host session two of the Spring 2024 Temple University Training Series on Community Inclusion. This training is intended to provide ideas that mental health agencies can pursue to promote community inclusion. It includes ideas for educating staff and community members, funding strategies, new programmatic initiatives and other innovations they might take up to make community inclusion a reality. The training is based on the Jump-Starting Community Living and Participation Document.

Participants can earn 1.5 contact hours of continuing education credits. If you need accommodations to participate in this training, email Training@PartnersBHM.org.

Training is provided by the Temple University Collaborative on Community Inclusion with funding from the N.C. Department of Health and Human Services (NCDHHS) to support the Transitions to Community Living Initiative (TCLI). The contents of these presentations do not necessarily represent the perspectives or policies of NC DMH/DD/SAS.

Partners Provider Council
April 26, 2024, 9:30 a.m. (Register)
The Partners Provider Council is a professional representative of and advocate for all service providers in the Partners service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. An intellectual and developmental disabilities (I/DD)/Innovations Provider Breakout Session will immediately follow this meeting.

Trauma Informed Interventions for People Who Support I/DD Members
April 29, 2024, 1-3 p.m. (Register)
Trainer:  Michelle Stroebel, MA, NCC, LCMHC, NADD-CC, DBH-C
This workshop is designed to provide participants with a comprehensive understanding of trauma and its impact on individuals with Intellectual or Developmental Disabilities (I/DD). This workshop explores the unique challenges faced by this population and offers practical strategies for providing trauma-informed support and care. Participants will gain the knowledge and skills necessary to create safe and supportive environments for individuals with I/DD who have experienced trauma. This is a virtual live event. If you need accommodation to participate in this training, email Training@PartnersBHM.org.

Crisis Response Training
April 30, 2024, 1:00- 4:15 p.m. (Register)
Crisis Response Training is a 3-hour live virtual interactive class reviewing best practices, requirements and strategies for providers addressing crisis needs. Instruction covers content for before, during and after crisis episodes. This event meets the service definition requirements for 3 hours of crisis response training and will be held on Tuesday, April 30 from 1 to 4:15 p.m.  All participants must attend the full session and be visible on video to receive credit. No partial credit will be given. Driving is not permitted during Partners trainings. Participants can earn 3 contact hours of continuing education credits. If you need accommodations to participate in this training, email Training@PartnersBHM.org.

Provider Open House
May 2, 2024, 9-10 a.m. 
(Register)
The Provider Open House is a virtual event that occurs quarterly, the first Thursday of August, November, February and May from 9 a.m. to 10 a.m. It is open to new and existing providers in the Partners Health Management network. You can enter questions in the question/comment box during registration.

The Provider Open House begins at 9 a.m. and is staffed by department representatives ready to respond to your questions. We ask that you use our Zoom Registration process in advance of the open house and add your question(s) directly into the Zoom Questions and Comments box. This effort on your part will help us better help you. Questions are welcome during the open house. You may place them in the chat box upon entering the Zoom meeting. Our intention is to address your questions or concerns in a private one-on-one breakout room, and we understand that your question may require further follow-up.

In addition, providers with State-funding contracts are encouraged to attend the Provider Open House. The Eligibility and Enrollment department can provide one-on-one training in a breakout room regarding state benefit recipient enrollment training. We look forward to your participation.

If you need accommodations to participate in the Provider Open House, email Training@PartnersBHM.org.

Connecting Community Support Team and Permanent Supportive Housing (CST-PSH) Training
May 6-9, 2024, 8:30 a.m.-12:30 p.m. (Register
Join Partners Training Resource and Collaborative (TRAC) for CST-PSH training, an evidence-based model for ongoing tenancy support services required for CST providers. This training will support any provider by improving their understanding and practice of the PSH model. Experienced and certified PSH trainers from the Technical Assistance Collaborative (TAC) have created the training. These sessions will be facilitated by trained Partners staff. All participants must attend and participate in all sessions and be visible on video to receive credit. No partial credit will be given. Driving is not permitted during Partners trainings. If you need accommodations to participate in this training, email Training@PartnersBHM.org.

HIV & Ethics
May 14 and 16, 9 a.m.-12:15 p.m. (Register)
Trainer: Eric Ottinger, LCAS, LPC
HIV & Ethics provides an annual update on global, national and local trends in HIV diagnosis and treatment. This training will address the impact of Social Determinants of Health on providing effective behavioral health services, health inequity and disparity, stigma, ethical dilemmas, ethical decision-making processes, informed consent, identifying the individuals’ rights and responsibilities and identifying professional roles and responsibilities of the clinician. Connect the dots between HIV and substance use treatment. Training takes place May 14 and 16, 9 a.m.-12:15 p.m. NCSAPPB approved for 6 hours (3 HIV and 3 Ethics). If you need accommodations to attend this training, email Training@PartnersBHM.org.

Becoming an Ally for LGBTQIA2S+ Clients
May 22, 2024, 10 a.m.-12 p.m. (Register)
Trainer: Michelle Stroebel, MA, NCC, LCMHC, NADD-CC, DBH-C
This transformative workshop is designed to equip participants with the knowledge, skills and attitudes necessary to effectively support LGBTQIA2S+ individuals in various professional settings. Participants will explore the complexities of discrimination, cisgender privilege, stigma, violence and the profound impact of supportive environments on LGBTQIA2S+ individuals. By the end of the training, participants will emerge with a deeper understanding of LGBTQIA2S+ identities, enhanced empathy and concrete strategies to advocate for and empower their LGBTQIA2S+ clients. If you need accommodation to attend this training, email Training@PartnersBHM.org.

Partners Provider Forum – Quarterly
June 12, 2024, 1-3 p.m. (Register)
Partners quarterly updates and vital information is shared with providers. Please click on the register button to register for this virtual live event.

Autism Services Learning Collaborative
June 18, 2024, 3:30-4:30 p.m. (Register)
Join Utilization Management to discuss service updates and relevant information.  If you need accommodation to participate in the session, please email Training@PartnersBHM.org.

Community Training

All Trainings are Virtual via Zoom and are two hours unless otherwise specified. Participants may not be admitted to the training if joining more than 15 minutes after training begins. Effective Aug. 1, 2023, participants who request a certificate will need to be on-camera during the training.

For more information contact: Amber Matthews, amatthews@partnersbhm.org.

Stress Management
April 4, 2024, 10 a.m.-noon (Register)
We’re all stressed! Many of us are balancing jobs, school, family, finances and more. Let’s get together and talk about ways we can manage our stress and have a little fun.

Understanding Grief
April 5, 2024, 10 a.m.-noon
(Register)
Are you experiencing grief or do you know someone who is grieving? In this training, you will learn about the various causes, phases and other information related to the grieving process.

Introduction to Trauma and Resilience, Part 1 & 2
April 8, 2024, 2-4 p.m. (Part 1, Register)
April 9, 2024, 2-4 p.m. (Part 2, Register)
Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior and health. In Part 1, learn about trauma and how to address the effects as well as how to develop resilience. In Part 2, learn how behavior affects others who have trauma and changes we can make using what we know about trauma.

Human Trafficking: Keeping Our Children Safe
April 9, 2024, 10 a.m.-noon (Register)
Many children may be spending more time online than usual. Learn about trafficking around the world and some ideas about how to keep our children safe. This training addresses sexting briefly.

Partners Member Café
April 9, 1 p.m.-2 p.m. (Register)
Partners Member Café is held the second Tuesday of each month. Please note we are not able to record this session; your attendance is required to learn about these two benefit programs. We look forward to seeing you!

Maternal Mental Health
April 11, 2024, 10 a.m.-noon (Register)
This training delves into the nuances of maternal mental health, perinatal mood disorders and practical tools for support. Explore the essential intersection of mental health, pregnancy/postpartum care and social determinates of health while gaining insights that contribute to creating a nurturing environment for mothers.

Domestic Violence: How to Help
April 11, 2024, 2-4 p.m. (Register)
Many of us are at home more than usual and the risk of domestic violence is high. Learn how to spot the warning signs of domestic violence and how to help someone in a violent situation.

Question Persuade Refer (QPR) Suicide Prevention
April 16, 2024, 2-4 p.m. (Register)
This evidence-based training teaches the skills to intervene in a suicide crisis. *The maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first-come, first-served basis.

Mental Health 101
April 18, 2024, 10 a.m.-noon
(Register)
In this two-hour training, learn about some of the more common behavioral health disorders. The class includes information about treatment and what to do in a crisis.

Active Listening/De-escalation
April 18, 2024, 2-4 p.m. (Register)
If you have ever been in a high stress situation where you did not know what to say or how to help, this is the training for you. Active Listening/De-escalation focuses on active listening skills, empathy and habits to keep yourself and other people safe.

Eating Behaviors and Impact on Mental Health
April 19, 2024, 10 a.m.-noon (Register)
Join us for an insightful training on the intricate relationship between eating behaviors and mental health. This interactive training will explore how our dietary choices and habits can profoundly influence our mental well-being, emphasizing the crucial connection between nutrition and mental health.

Darkness to Light
April 23, 2024, 9 a.m.-noon (Register)
The Darkness to Light training provides education about child sexual abuse and the steps you can take to prevent, recognize and react responsibly to child sexual abuse; participants learn proactive steps to protect children from this significant risk. This is a 3-hour training.

Partners Community Café
April 24, 2024, 10 a.m.-11 a.m. (Register)
Partners Community Café is held on the fourth Wednesday of each month. The topic for April’s Community Café is Alcohol Awareness Month. We will address prevention, treatment and recovery.

Community Resilience Model®, Part 1 & 2
April 29, 2-4 p.m. (Part 1, Register)
April 30, 2-4 p.m. (Part 2, Register)
The Community Resilience Model® (CRM) teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete coping skills. One of the goals of CRM is to create trauma-informed and resilient communities.

Non-Suicidal Self Injury
April 30, 2024, 10 a.m.-noon (Register)
Learn about Non-Suicidal Self-Injury, what causes people to injure themselves, warning indicators and what we can do when we encounter someone who self-injures.

In-Person Trainings

An Introduction to Child and Family Teams (CFT): A Cross System Training from the Family’s Perspective (Part 1)
April 24 & 25, 2024, 9 a.m.- 4 p.m. (Register)
Partners Health Management, Auditorium
901 S. New Hope Rd.
Gastonia, NC 28054

This System of Care training will be in-person. CFT Part 1 is a two-day experiential training course (when you register, you agree to attend both days) with the goal of providing an overview of Child and Family Team meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing CFT through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members 18 years old and older are encouraged to attend this training. Sessions must have a minimum of 10 participants. Do not schedule other appointments during this training.

Additional Events and Training

Hickory Brain Injury Support Group
April 23, 2024, 6 p.m.-7:15 p.m.

Connect with survivors, families, and professionals. Meetings offer help, hope, and education, so you can live a happy and successful life after brain injury. This group meets on the fourth Tuesday of most months from 6 to 7:15 p.m. in the Community Room at First United Methodist Church, 311 3rd Ave NE, Hickory NC 28601. Times and locations sometimes vary. Meetings may occur online if there is a COVID-19 surge.

For more information, contact Travis Glass at 828-781-0778 or Travis@CrossroadsCounseling.org. Also check facebook.com/HickoryBISG. Each meeting will be followed by 15 to 30 minutes of mindfulness awareness education and practice.

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to earn national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email mjames@mounteag.com or visit https://mounteag.com/contact/ to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region.

Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults and families struggling with mental health and substance use.

Together, group members:

  • Identify gaps in services.
  • Partner with agencies and families.
  • Develop helpful resources.
  • Assist providers and families with issues related to services.
  • Ensure access to quality services.

Currently, all collaboratives are meeting virtually. If you are interested in learning more about a group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–       Burke

–       Cabarrus

–       Catawba

–       Cleveland

–       Davidson

–       Davie

–       Forsyth

–       Gaston

–       Iredell

–       Lincoln

–       Rutherford

–       Stanly

–       Surry

–       Union

–       Yadkin