Reminder of Provider PIP Uploads in ShareFile

It is Partners’ expectation that contracted providers (not Licensed Independent Practitioners, or LIPs) were to submit three Performance Improvement Projects (PIPs), previously called Quality Improvement Projects (QIPs) by August 31, 2022, to Quality Management (QM).

Although this is an annual requirement, your projects do not have to be new. For instance, if your project has been in progress more than one year and you uploaded it last year, you can upload the same document. There is no required format currently for your PIPs, however, each project must have a project title, a rationale/reason for the choice of project, a list of interventions, a method of monitoring, a baseline and the target goal.



Decrease in Blood Pressure

Rationale/Reason for Project

My doctor said that my blood pressure is high

Goal  [120/80] = Normal vs [130/90] = Current Blood Pressure

Baselinearrow up


Method to Improve and Interventions

  1. Diet
  2. Exercise
Method of Monitoring Food Log Exercise

Here are what providers need to know to create the ShareFile (especially if they have not provided information to their provider monitoring specialist or Partners QM Quality Assurance Quality Improvement Section Manager Tamikka Woods):

It is a requirement that Partners’ contractors (both Medicaid and State-funded) participate in PIPs. Currently, we are not requiring LIPs in this process. These are the steps for upload accessibility via ShareFile:

  • If the provider does not have a ShareFile for this activity, send your provider representative your contact information, including name, phone number and email address (preferably a staff person that is responsible for QI activity) to
  • When an email is received from ShareFile, follow the instructions for creating a password. Send the updated information, as appropriate, for staff changes of this activity to avoid the deadline not being met.
  • Providers were to upload three Performance Improvement Projects by August 31, 2022. (There were no specific topics required at this point).
  • Every year by the last business day of August (the next deadline will be August 31, 2023), until further notice, the expectation is for providers to submit three PIPs in this manner.
  • If the provider’s ShareFile account exists but needs to be associated with a different staff member within your organization, please send an email with the provider’s name and the new staff information (email and contact number) to The new staff member will be sent an email from ShareFile with instructions on how to set up a password to allow the upload of the PIPs.

If you have questions or need more information, contact QM Quality Assurance Quality Improvement Section Manager Tamikka Woods at

Provider Portal: Identifying a Local Administrator

All providers in the Partners Health Management Provider Network must identify a Local Administrator for our provider portal, ProviderCONNECT.

Your Local Administrator will serve as the point of contact with Partners for ProviderCONNECT and will be responsible for setting up accounts for your staff who will need access to ProviderCONNECT.

A Local Administrator form was included in the Tailored Plan Amendment Welcome Packets. Please submit the signed form back to Partners to ensure your agency will have access to ProviderCONNECT.

If you did not receive the form, need an additional copy or have questions, please email our credentialing team at or call 704-842-6483.

A list of providers who have submitted the local administrator form can be found on Partners’ website by clicking here. Please review this list to ensure your completed form has been received.

2022 Perception of Care Survey Deadline Approaches

Monday, September 19, 2022, is the last day to complete the 2022 Perception of Care Survey. The survey is an opportunity for individuals and families to provide information about the quality of care they receive. This information is used to improve care across our counties and the state.

It is Partners’ desire to have a broad representation of providers participate in the survey. Our Quality Management department has directly contacted those providers who participated last year. If you did not participate last year, you may access survey information on our website here.

Surveys may be submitted electronically by using the links below. You may also print the PDF and submit the survey according to the directions in the Perception of Care Provider Survey Administration Guidelines.

Please review the survey administration guidelines prior to administering the survey to members. For questions or more information, contact Andrew Schrag at

Click on the appropriate Survey Link below to get started:

Updated COVID-19 Boosters Now Available for 12 and Older

Let your communities know that it’s time to think about their next COVID-19 booster shot.

Following the Food and Drug Administration’s authorization last week, the Centers for Disease Control and Prevention (CDC) recommended that everyone 12 and older get an updated COVID-19 booster, when eligible, to protect against the latest COVID-19 variants.

The updated COVID-19 booster targets both the original coronavirus strain and the Omicron BA.4 and BA.5 subvariants. It offers the most up to date protection against COVID-19. As of mid-August, these subvariants make up nearly 90% of COVID-19 cases in North Carolina.

The booster, like all COVID-19 vaccines, is safe to take alongside the annual flu vaccine.

Utilization Management Updates

Research Based-Behavioral Health Treatment (RB-BHT) Changes:

All GTCR modifiers for RB-BHT will be ending on September 30, 2022. GTCR authorizations that have been used since July 15, 2022, will be prorated and transitioned to the appropriate GT code by Utilization Management (UM).

GT modifiers have been added as a permanent part of Clinical Coverage Policy 8F. The GT modifier indicates that a service is being provided through two-way real time audio-visual telehealth. GT modifiers have been added for 97151, 97151 NC, 97152, 97152 NC, 97154, 97155, 97156, 97157. GT modifiers require prior authorization. Providers will need to submit a Service Authorization Request (SAR) to request these codes. These codes will require a medical necessity review. Partners will honor retro requests for the GT modifier through November 30, 2022.

KXCR modifiers for 97156 and 97157 will end on September 30, 2022. KXCR modifiers for 97151, 97151 NC, 97152 NC, 97153, 97154, and 97155 will end after the end of the Public Health Emergency. KXCR modifiers require a notification SAR be submitted.

KX modifiers for 97156 and 97157 have been added as a permanent part of Clinical Coverage Policy 8F. The KX modifier indicates that a service is being provided telephonically. KX modifiers require prior authorization. Providers will need to submit a Service Authorization Request (SAR) to request these codes. These codes will require a medical necessity review.

Clinical Coverage Policy 8F 3.2.1 indicates regarding telephonic services: “This service delivery method is reserved for circumstances when: a. the caregiver’s physical or behavioral health status prevents them from participating in in-person or telehealth services; or b. access issues (e.g., transportation, telehealth technology) prevent the caregiver from participating in in-person or telehealth services.”

CR modifiers (for 97151, 97151NC, 97152NC, 97153, 97154, 97155, 97156 and 97157) are continuing until the end at/after the Federal Public Health Emergency. CR modifier alone for RB-BHT “waive concurrent authorization under Medicare authorities.” CR modifiers require a notification SAR be submitted.

Only base codes need to be reflected in the treatment plan. Base codes include: 97151, 97151NC, 97152, 97152NC, 97153, 97154, 97155, 97156, 97157.

If a provider would like to use the KX modifier, they must submit a Provider Change form to request that the codes be added to their contract. GT will be automatically added to contracts for RB-BHT providers.

Reminders for State-Funded I/DD Providers:
Effective November 30, 2022, the following codes will be terminated in NCTracks under the I/DD/TBI Benefit Plan:

Name of the Service NCTracks Code
Residential Supports

Family Living Low

Family Living Moderate

Family Living High





Group Living Low

Group Living Moderate

Group Living High




Supervised Living Low

Supervised Living Moderate

Supervised Living 1-6



YM811, YM812, YM813, YM814, YM815, YM816

Members currently enrolled in a State-Funded residential service (Group Living, Supervised Living, Family Living) must transition to State-Funded Residential Supports (I/DD and TBI) Level 1-3 or another appropriate service by September 30, 2022. Providers should update their documentation and submit Service Authorization Requests (SAR) to transition their members to the most appropriate service. Members who have Medicaid should pursue Long-Term Community Supports (LTCS). State funds are limited and the payor of last resort.
Family Living (Low, Moderate, High), Group Living (Low, Moderate, High) and Supervised Living (Low and Moderate) codes under Mental Health (MH) are not affected by these changes.

Reminder: NEW State-Funded Residential Supports (I/DD and TBI)

New Codes Effective June 1, 2022:

New Codes Effective 6/01/2022 New Code Rate
YM846 – Residential Supports I/DD &TBI Level 1 $193.54 per day
YM846 – U2 Residential Supports I/DD & TBI Level 1-AFL $193.54 per day
YM847 – Residential Supports I/DD &TBI Level 2 $220.08 per day
YM847 – U2 Residential Supports I/DD &TBI Level 2AFL $220.08 per day
YM848 – Residential Supports I/DD &TBI Level 3 $246.16 per day
YM848 – U2 Residential Supports I/DD &TBI Level 3AFL $246.16 per day

The new State-Funded Residential Supports (I/DD and TBI) codes require prior authorization. Partners will load the new State-Funded Residential Supports (I/DD and TBI) in the provider contracts as appropriate.

It is the responsibility of the provider to submit all appropriate and updated supporting documentation for the service requested. Residential Supports (I/DD and TBI) requires a NC Support Needs Assessment Profile (SNAP) of Level 2 – Level 4 or a Supports Intensity Scale (SIS)® Level C – Level E requiring a moderate to high level of supervision and support in most settings.

If UM identifies a member authorized for a State-Funded residential service (Group Living, Supervised Living, Family Living), who does not meet the service criteria for Residential Supports (I/DD and TBI), Partners may reach out to the provider to request supporting documentation. Partners will also track these members and submit the waiver request form to the state by October 7, 2022.

If a member is identified during the transition to Residential Supports (I/DD and TBI) as being Medicaid eligible and possibly meeting medical necessity criteria for Long-Term Community Supports (LTCS), Partners will follow up with the provider regarding the need to transition to LTCS as soon as possible and prior to the next service authorization request. Providers should follow up with Doug Gallion ( regarding LTCS transitions.

Reminder: NEW State-Funded Supported Living Periodic (I/DD and TBI)

Effective June 1, 2022, State-Funded Supported Living Periodic (I/DD and TBI) has been added to the state service array. The new service definition and frequently asked questions (FAQ) document are posted on the NCDHHS website: State-Funded Supported Living Periodic (I/DD and TBI).

New Supported Living Periodic (I/DD and TBI) code effective June 1, 2022.

New Codes Effective 06/01/2022 New Codes Rate
YM854 Supported Living Periodic I/DD &TBI $8.01 per 15 minutes

Providers who would like to provide this service should review the service definition in detail and then submit the Provider Change Request form.

Reminder: I/DD State-Funded Core Services effective 12/1/22 and Discontinuing 11/30/22

Effective December 1, 2022, the following state-funded meaningful day (I/DD and TBI) core services will be available through the Tailored Plans:

Name of Service NCTracks Procedure Code
Community Living and Supports – Individual YM851
Community Living and Supports – Group YM852
Day Supports Group YM590
Supported Living Periodic YM854
Community Respite YP730
Respite – Group YP011
Respite – Individual YP010
Supported Employment YP642

Partners will publish a separate bulletin to outline the implementation date, additional procedure codes and the transition requirements for YP642 Supported Employment when it becomes available from the state.

The services listed below will be discontinued as of November 30, 2022.

Name of Service NCTracks Procedure Code
Day/Evening Activity YP660
Developmental Day YP610
Development Therapy – Professional H2014
Personal Assistance – Individual YP020
Personal Care YM050

Individuals with I/DD or TBI who are CURRENTLY enrolled in any of the services listed above must transition to State-Funded Community Living and Supports, Day Supports, Supported Living Periodic or another available service by November 30, 2022.

Providers must revise the treatment plan to indicate the new service(s) that will meet the member’s needs and submit a service authorization request (SAR) for the new service. If the new service(s) is not in the provider’s contract, please submit the Provider Change Request form.

Claims Information

Providers are reminded to contact the Claims Department at for all claims-related questions. To avoid delays in receiving a response, please do not contact individual Claims staff directly.

Alpha+ Portal University is an available resource and guide for navigating Alpha+. If you need additional claims training, email to schedule a time for training.

Explanation of Benefits Requests for Coordination of Benefits Claims

As a reminder, Partners requests copies of the Explanation of Benefits (EOB) for members’ claims submitted indicating Coordination of Benefits. The request will originate via email from Partners’ Claims staff. Please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X and 193400000X

Taxonomy Code 193200000X and 193400000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

Provider Payments

Partners is committed to paying claims in a timely manner and adheres to Prompt Pay Guideline Compliance as set forth by the state of North Carolina. In order to ensure that all providers receive EFT payments as outlined in signed contracts, providers are required to submit the proper financial documentation, which includes banking information. If you need to add new banking information or are requesting a change to current banking information, you may email or call 704-884-2523.

August 2022: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 8.9


Top Five Medicaid Claim Denials for August 2022

Claim Denial

Provider Recommended Action Steps

Service is not authorized Verify Service Authorization for member. Contact Utilization Management.
Duplicate claim The claim has previously been submitted and adjudicated. Do not refile.
Claim received after billing period Write off charges as non-billable. Do not rebill.
Billing taxonomy submitted is not associated with the billing NPI Rebill claims with the correct taxonomy/NPI information.


Client has other covered insurance (COB)


Payment adjusted because this care may be covered by another payer per coordination of benefits.

State News and Updates

NCDHHS Resources:

Provider Meetings and Collaboratives

Partners Provider Forum

On-demand, (Register)

Partners quarterly updates and vital information is shared with providers. Click on the register button to access the video.

Partners Provider Council

September 23, 2022, 9:30 a.m. (Register)

The Partners’ Provider Council is a professional representative of and advocate for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. An intellectual and developmental disabilities (I/DD)/Innovations Provider Breakout Session will immediately follow this meeting.

I/DD/Innovations Provider Breakout Session

September 23, 2022, noon (Register)

After registering, you will receive a confirmation email containing information about joining the meeting.

Autism Services Learning Collaborative – October

October 5, 2-3:30 p.m. (Register)

Join us for the Autism Services Learning Collaborative (ASLC). The ASLC is an opportunity for providers of Research-Based Behavioral Health Treatment (RB-BHT) and Local Management Entity/Managed Care Organization (LME/MCO) staff to meet periodically as we work to expand the continuum of care available to children diagnosed with autism spectrum disorder.

Partners LGBTQ Collaborative

October 20, 2022, 3 p.m. (Register)

Partners sponsors a monthly provider-led LGBTQ Collaborative. Topics covered include brainstorming provider initiatives, case consultation, addressing LGBTQ topics of interest and support, celebrations of accomplishments, resource sharing and training needs. Please join us for this interactive session of learning and community.

Partners Diversity and Inclusion Collaboratives

Upcoming sessions:

  • October 13, 2022, 2 p.m.-3 p.m. (Register)
  • January 12, 2023, 2 p.m.-3 p.m. (Register)
  • April 13, 2023, 2 p.m.-3 p.m. (Register)

This collaborative is a reoccurring event on the second Thursday of the first month of each quarter. It is designed to promote training and events to bring awareness to diversity, equity and inclusion within the LME/MCO and provider agencies. It also:

  • Engages LME/MCOs and providers in diversity, equity and inclusion conversations
  • Reviews and develops policies and procedures to promote diversity, equity and inclusion within the LME/MCOs and provider organizations
  • Develops and promotes strategies and best practices within the realms of racial, social, sexual and gender diversity
  • Reviews and works to remove systemic barriers to minority providers

Training Resource and Collaborative (TRAC)

The TRAC offers a centralized cross-functional selection of required trainings, collaboratives and events. Click here to view what is coming up in the next few months.

Required Provider Trainings

The N.C. Department of Health and Human Services (NCDHHS) now requires the listed trainings for providers. This applies to Tailored Plan, Medicaid Direct and State-funded providers. We encourage you to take advantage of these on-demand offerings. Registering is easy. You will be prompted to enter simple registration information. The on-demand training will then be available immediately or when your schedule allows. Check back for additional trainings.

Fraud, Waste and Abuse

On-Demand (Register)

This webinar covers (but is not limited to) the following: Regulatory Compliance Program​, Types of Health Care Industry Oversight, Partners Program Integrity Department​, Program Integrity Department Function Highlights​, What are Fraud, Waste and Abuse (FWA), Potential Areas or examples of FWA​ and the Impact of FWA on health care​.

Into the Mouths of Babes (IMB)

On-Demand (Register)

The IMB program trains medical providers on how to provide preventative oral health services to Medicaid-insured children from tooth eruption to age 3 ½ (42 months)​. Goals of the program include preventing and reducing early childhood tooth decay and increasing referral of high-risk children to a dental home. This training is required before being permitted to receive reimbursement for IMB services.

Partners Hand Washing and Personal Protective Equipment (PPE)

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control using PPE and frequent handwashing.

Partners Infection Control: Home Care Settings

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control in the home care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures.

Partners Infection Control: Community Care Settings

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control in the community care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures.

NC-TOPPS 101 and Superuser Training – Recording

On-demand (Register)

View the NC-TOPPS 101 and Superuser Training to:

  1. Provide an introduction/refresher training of primary information regarding NC-TOPPS to new and existing users
  2. Ensure the user feels confident becoming a user/superuser and understands how to use the tools provided
  3. Make sure the user knows the difference between the types of interviews and how to submit them in NC-TOPPS
  4. Provide the user with the expectations and requirements by NC-TOPPS as well as Partners

Cognitive Behavioral Therapy Foundations Training

September 20 and 22, 2022, 9 a.m.-12:15 p.m. (Register)

Trainer: Eric Ottinger

Join Partners for Cognitive Behavioral Therapy (CBT) Foundations training on September 20 and 22.

CBT is an evidence-based practice that focuses on challenging and changing unhelpful cognitive distortions and behaviors, improving emotional regulation, and the development of personal coping strategies that target solving current problems.

This is a virtual live event. You must participate using audio and video capabilities. If you cannot access audio and video, you must wait to take a face-to-face class. If you are not participating with your video, you will be removed from the session. This training is for two (three-hour sessions) on September 20 and 22. You must attend both trainings to receive credit. No partial credits will be given.

NCSAPPB and NBCC approval for up to 6 hours. Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

If you need accommodations to attend this training, email

CBT Learning Community

September 21, 2022, 2 p.m.-3:30 p.m. (Register)

November 16, 2022, 2 p.m.-3:30 p.m. (Register)

Join like-minded providers in a learning community to explore skills, concepts, case studies, and expand your own techniques. This learning community will you learn practical ways to use evidence-based practices in your day-to-day work with members.

What do we do in this learning community: self-care, reduce burnout, professional growth, connection to a community, explore evidence-based practices, gain a sense of mastery, invest in your own emotional bank account, improve in quality of care delivered, and learn and practice skills that are reimbursable.

NBCC CEs are not available for this session. If you need accommodations to participate in the session, please email

Person Centered Planning Instructional Elements

September 27, 2022, 8:30 a.m.-11:45 a.m. (Register)

This course will meet the required three hours of training for Person Center Plan (PCP) Instructional Elements. Registrants will review requirements to write Person Centered Plans and Crisis Plans. This course is open to all providers, especially those who write PCPs. The zoom link will be sent via email to registrants, one business day prior to the event. Active participation with both audio and video connection are required during the full three hours in order to receive a course certificate. This course does not offer NBCC continuing education credits.

Crisis Response Training

September 29, 2022, 8:30 a.m.-11:45 a.m. (Register)

Crisis Response Training is a live virtual interactive class reviewing best practices, requirements and strategies for providers. Instruction covers content for before, during and after crisis episodes. Audio and video are required. No partial credit will be given. This course does not offer NBCC CE’s.

NC-TOPPS Monthly Webinar

October 5, 2022, 2 p.m.-2:30 p.m. (Register)

Please join us the first Wednesday of every month for new NC-TOPPS updates. This is also an opportunity for everyone to share new ideas, provide mini trainings as well as ask questions. Please let us know if you have any specific topics you would like us to discuss during the monthly meetings. For questions or comments for NC-TOPPS, email us at

Target Audience: Existing and new providers in the Partners Health Management network.

Provider Open House

October 6, 2022, 9 a.m.-10 a.m. (Register)

The Provider Open House is a virtual event that occurs the first Thursday of each month from 9 a.m. to 10 a.m. and is open to new and existing providers in the Partners Health Management network. You can enter questions in the question/comment box during registration.

The Provider Open House begins promptly at 9 a.m. and is staffed by all the usual department representatives ready to respond to your questions. We ask that you use our Zoom Registration process in advance of the open house and add your question(s) directly into the Zoom Questions and Comments box. This effort on your part, will help us better help you. Of course, your questions are welcome during the open house as well. You may place them in the chat box upon entering the Zoom meeting. Our intention is to address your questions or concerns in a private one-on-one breakout room, and we understand that your question may require further follow-up. We look forward to your participation.

If you need accommodations to participate in the Provider Open House, please email

Community Support Team (CST) Service Definition Training

October 11, 2022, 8:30 a.m.-11:45 a.m. (Register)

November 15, 2022, 8:30 a.m.-11:45 a.m. (Register)

Community Support Team (CST) is a behavioral health support service designed to help people experiencing severe mental illness develop recovery and resiliency-oriented skills. This webinar meets the requirement for three hours of CST Service Definition Training. Registrants will view a previously recorded training that includes two 10-minute breaks. In order to receive a training certificate, registrants will need to view the full webinar and pass a 10-question quiz with a score of 80% or greater.

Person Centered Thinking

October 24 and 25, 2022, 8:30 a.m.-5 p.m. (Register)

December 6 and 7, 2022, 8:30 a.m.-5 p.m. (Register)

Person Centered Thinking (PCT) is a foundational and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion. This approved National Learning Community Curriculum meets the requirements of NC service definitions.

NC-TOPPS 101 and Superuser Training

October 26, 2022, 9 a.m.-10:30 a.m. (Register)

Join Partners Training Academy for this training on NC-TOPPS. The Quality Improvement Team established this training to introduce NC-TOPPS and outline the roles and responsibilities associated with being an NC-TOPPS Superuser. This training will also provide updates on new

and existing requirements related to Partners’ NC-TOPPS compliance standards.

Target Audience: Existing and new providers in the Partners network. If you need accommodations to attend this training, email

Trauma Informed Care I/DD

November 2, 2022, 1-4 p.m. (Register)

Trauma is experienced by people with intellectual and developmental disabilities (I/DD) at a higher rate than the general population. Join Partners Training Academy in a basic introduction to the impact of trauma on the brain, historical barriers to mental health treatment, and the use of trauma informed care with the I/DD population.

Introduction to Motivational Interviewing

November 28, 2022, 9 a.m.-5 p.m. (Register)

Trainer: Tami Grossens

Join Partners Training Academy for this two-day, interactive training that will cover the fundamentals of Motivational Interviewing (MI). This training will be facilitated by MINT trainer, Tami Grossens and meets NC service definition training requirements.

Community Training

All Trainings are virtual via Zoom and last two hours unless otherwise specified. For more information contact Jeanne Patterson, or Amber Matthews,

Partners Community Café
Fourth Wednesday of each month, (September 28, 2022), 10 a.m.-11 a.m. (Register)

Join Partners for our monthly Community Café, where we focus on relevant issues, concerns and ideas to improve the lives of those we serve. Community Café is held on the fourth Wednesday of each month. This month’s Community Café focuses suicide prevention. Join us this month as our guest panelists review facts and data related to suicide prevention, learn about community initiatives and interventions, and share upcoming awareness events. We invite all attendees to ask questions and join us for open conversation.

Domestic Violence: How to Help

September 16, 2022, 10 a.m.-noon (Register)

Many of us are still home more than usual, and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Modules 1-3

September 20, 2022, 2 p.m.-4 p.m. (Register)

This training provides information about how early childhood stress and trauma can result in negative outcomes in areas of learning, behavior and health throughout the lifespan. The definition of early childhood mental health as promoting healthy social emotional development through nurturing young minds from birth throughout early childhood is the core principle of this training. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Module 4 Limbic Calming and Module 5 Cortical Coping

September 21, 2022, 2 p.m.-4 p.m. (Register)

This is a follow-up to Modules 1-3. Module 4 teaches how to help very children calm their limbic systems. In Module 5 we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Module 6: Building Adult Resilience

September 22, 2022, 2 p.m.-4 p.m. (Register)

We have focused on young children and how we can support their development. This final one-hour module shifts to the importance of well-being in adults and how we can continue to build our resilience. Modules stand alone and there are no prerequisites to attend any of the modules.

After registering, you will receive a confirmation email containing information about joining the meeting.

Trauma Informed Care

September 23, 2022, 10 a.m.-noon. (Register)

Let’s look at how our behavior affects others with a history of trauma. What are some simple changes we can make using what we know about trauma? After registering, you will receive a confirmation email containing information about joining the meeting.

Additional Events and Training

Hickory Brain Injury Support Group

Upcoming Sessions

  • September 27, 2022, 6 p.m.-7:15 p.m.
  • October 25, 2022, 6 p.m.-7:15 p.m.

Connect with survivors, families, and professionals. Meetings offer help, hope, and education, so you can live a happy and successful life after brain injury. This group meets on the fourth Tuesday of most months from 6 to 7:15 p.m. in the Community Room at First United Methodist Church, 311 3rd Ave NE, Hickory NC 28601. Times and locations sometimes vary. Meetings may occur online if there is a COVID-19 surge.

For more information, contact Travis Glass at 828-781-0778 or Also check Each meeting will be followed by 15 to 30 minutes of mindfulness awareness education and practice.

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to earn national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email or visit to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region. Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults and families struggling with mental health and substance use.

Together, group members:

  • Identify gaps in services
  • Partner with agencies and families
  • Develop helpful resources
  • Assist providers and families with issues related to services
  • Ensure access to quality services

Currently, all collaboratives are meeting virtually. If you are interested in learning more about a

group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–       Burke

–       Cabarrus

–       Catawba

–       Cleveland

–       Davie


–       Forsyth

–       Gaston

–       Iredell

–       Lincoln

–       Rutherford


–       Stanly

–       Surry

–       Union

–       Yadkin