N.C. Standard and Tailored Plan Tobacco-Free Policy Requirement

Per the N.C. Department of Health and Human Services (NCDHHS) requirements related to Standard and Tailored Plans, all North Carolina behavioral health providers that receive either Medicaid and/or State Funds are required to be tobacco free by December 1, 2022.

Stay tuned for additional information and resources from Partners and the State. Breathe Easy NC is a valuable resource to help you become a tobacco-free provider site.

If you want more information, reach out to Partners at PopulationHealthPrograms@partnersbhm.org.

Please click here for further information and any exceptions to this policy requirement.

2022 Perception of Care Survey

The 2022 Perception of Care Survey is being administered through September 19, 2022. The survey is an opportunity for individuals and families to provide information about the quality of care they receive. This information is used to improve care across our counties and the state.

It is Partners’ desire to have a broad representation of providers participate in the survey. Our Quality Management department has directly contacted those providers who participated last year. If you did not participate last year, you may access survey information on our website here.

Surveys may be submitted electronically by using the links below. You may also print the PDF and submit the survey according to the directions in the Perceptions of Care Provider Survey Administration Guidelines.

Please review the survey administration guidelines prior to administering the survey to members. For questions or more information, contact Andrew Schrag at Aschrag@partnersbhm.org

Click on the appropriate Survey Link below to get started:

ROI #0822-001 Emergency Transitional Residential Intervention

Partners is initiating this Registration of Interest (ROI) to solicit responses from appropriately qualified organizations to provide Residential Level II, Family/Program Type services to enrollees who are eligible due to a mental health (MH), intellectual or development disability (I/DD) or substance use disorder (SUD). This ROI is specifically to identify Partners’ Network Providers interested in and qualified to provide Emergency Transitional Residential Intervention with a license for Residential Level II, Family/Program Type.

The ROI purpose is to identify qualified mental health/substance use (MHSU) behavioral health providers interested and willing to provide Emergency Transitional Residential Intervention services located in Forsyth County.

Emergency Transitional Residential Intervention (RI) is a residential treatment – Level II/Family/Program Type that provides structure, therapeutic, and supervised environment for youth who are experiencing a crisis, however, do not meet the imminent danger to self or others threshold and can be diverted from an emergency department visit or inpatient hospitalization short term while a sound, long-term plan is formulated and executed. Crisis is characterized as serious conflict in current environment, adding to emotional dysregulation, requiring removal to allow de-escalation and re-evaluation/assessment and further development of the crisis plan as needed. This service is intended to support the youth in a safe and healthy environment, prevent abuse and neglect, and provide short term treatment during a time of transition.

Complete information on the Registration of Interest can be found on the Partners’ website here.

All responses should be submitted electronically at the ROI link by September 30, 2022.

Issuance of an RFI, ROI or RFP does not guarantee a financial award, nor does it indicate a commitment on the part of the issuer to pursue further contractual relationship.

Utilization Management Updates

Attention State-Funded Service Providers:

Reminder: State-funded services are not an entitlement and may not be approved at amounts exceeding the Partners Benefit Grids. State-funded services remain available subject to legislatively appropriated funding and authorization is not a guarantee of payment. Please refer to the Partners State-funded Benefit Grids for service benefits and limitations.

State Funding Service Changes – Update from the State JCB#417

Per JCB #417, State-Funded I/DD and Traumatic Brain Injury (TBI) service definitions have been updated for Community Living and Support (CLS), Day Supports (DS), Supported Living Periodic (SLP) and Residential Supports (RS). Refer to the JCB here. Partners has implemented changes to the services identified on the following table effective on the dates listed.

Effective December 1, 2022, the following state-funded meaningful day (I/DD and TBI) core services will be available through the Tailored Plans:

Partners will publish a separate bulletin to outline the implementation date, additional procedure codes and the transition requirements for YP642 Supported Employment when it becomes available from the state.

The services listed on the following table will be discontinued as of November 30, 2022. Individuals with I/DD or TBI who are CURRENTLY enrolled in any of the services listed below must transition to State-Funded Community Living and Supports, Day Supports, Supported Living Periodic or another available service by November 30, 2022. Providers must revise the treatment plan to indicate the new service(s) that will meet the member’s needs and submit a service authorization request (SAR) for the new service. If the new service(s) is not in the provider’s contract, please submit a request to Partners’ Provider Network department to have the codes added to the contract.

Lastly, DMH/DD/SAS does not have a state-funded service requirement for current individuals accessing services to obtain updated psychological assessments to access the updated service definitions. If there is no lapse in service during the transition, Partners will not require updated psychological assessments. Please ensure the most recent psychological assessment is on file in Alpha+.

State-Funded Independent Living Service – Update from the State JCB #J425

In accordance with JCB #425, which involves members with an Intellectual and/or Developmental Disability (I/DD) and/or Traumatic Brain Injury (TBI) who are currently enrolled in the state-funded independent living service, Partners will require transition to State-Funded Supported Living Periodic, Residential Supports or another available service by November 30, 2022. Providers must revise the treatment plan to indicate which new service(s) will be requested and submit an authorization request (SAR) for the new service.

The YM700 procedure code will no longer be available in NCTracks after November 30, 2022.

Please note that Division of Mental Health/Developmental Disabilities/Substance Abuse Services (DMH/DD/SAS) does not have a state-funded service requirement for current individuals accessing services to obtain updated psychological assessments to access the updated service definitions. If there is no lapse in service during the transition, Partners will not require updated assessments. Please ensure the most recent psychological assessment is on file in Alpha+.

RB BHT Providers: RB BHT 97151 Comprehensive Assessment Rolling Calendar Year Changes

Updated 91751 process: Currently, Partners allows for two assessments per rolling calendar year with each assessment being up to 32 units. Partners has made the decision to allow for the submission of an initial 97151 and then two 97151 assessments per rolling calendar year in the initial plan year. Providers must pay attention to the authorization dates to avoid submitting for a third 97151 assessment (outside of the initial 97151) with an effective date within the same calendar year. If a third assessment is requested, Providers must submit clinical justification as to why another assessment is needed. Each request will be reviewed for medical necessity.

REVISED Retainer Payment Process

Effective immediately, providers no longer need to submit the retainer payment weekly excel spreadsheet. All retainer payments must be submitted through claims in the Alpha+ system with the appropriate CR and XU modifiers. Employers of Record for Innovations services will continue to send the weekly retainer payment spreadsheet to retainer@partnersbhm.org.

Please remember that submission of retainer payment claims is not a guarantee of payment and is subject to post-payment review and recoupment. The tracking of retainer payments is the responsibility of the provider. Please review member records to accurately ensure appropriate compliance with the rules for the billing of claims for all retainer payments.

Please refer to the Partners’ Provider Alert issued on December 3, 2020, regarding Joint Communication Bulletin #381 (JCB #381). The JCB provides important information regarding retainer payment limits that were effective January 1, 2021.

For questions regarding retainer payments please contact retainer@partnersbhm.org

Claims Information

Providers are reminded to contact the Claims Department at claimsdepartment@partnersbhm.org for all claims-related questions. To avoid delays in receiving a response, please do not contact individual Claims staff directly.

Alpha+ Portal University is an available resource and guide for navigating Alpha+. If you need additional claims training, email claimsdepartment@partnersbhm.org to schedule a time for training.

Explanation of Benefits Requests for Coordination of Benefits Claims

As a reminder, Partners requests copies of the Explanation of Benefits (EOB) for members’ claims submitted indicating Coordination of Benefits. The request will originate via email from Partners’ Claims staff. Please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X and 193400000X

Taxonomy Code 193200000X and 193400000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

Provider Payments

Partners is committed to paying claims in a timely manner and adheres to Prompt Pay Guideline Compliance as set forth by the state of North Carolina. In order to ensure that all providers receive EFT payments as outlined in signed contracts, providers are required to submit the proper financial documentation, which includes banking information. If you need to add new banking information or are requesting a change to current banking information, you may email acash@partnersbhm.org or call 704-884-2523.

July 2022: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 8.4

 

Top Five Medicaid Claim Denials for July 2022

Claim Denial

Provider Recommended Action Steps

Duplicate claim The claim has previously been submitted and adjudicated. Do not refile.
Service is not authorized Verify Service Authorization for member. Contact Utilization Management.
Claim received after billing period. Write off charges as non-billable. Do not rebill.
No coverage available for Patient/Service/Provider combo Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance coverage to the date of service submitted on the claim. If this is correct, contact the LME/MCO for further assistance.
Billing taxonomy submitted is not associated with the billing NPI

 

 

Rebill claims with the correct taxonomy/NPI information.

State News and Updates

NCDHHS Resources:

Provider Meetings and Collaboratives

Partners’ Provider Council

August 26, 2022, 9:30 a.m. (Register)

The Partners’ Provider Council is a professional representative of and advocate for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. An intellectual and developmental disabilities (I/DD)/Innovations Provider Breakout Session will immediately follow this meeting.

IDD/Innovations Provider Breakout Session

August 26, 2022, noon (Register)

After registering, you will receive a confirmation email containing information about joining the meeting.

Quarterly TCL Collaborative

September 13, 2022, 1 p.m. (Register)

Partners is hosting our Quarterly Transitions to Community Living (TCL) Collaborative meeting. The target audience for this meeting is our Community Support Team – Permanent Supportive Housing (PSH), Tenancy Management Services and Peer Support Providers. Here is the agenda:

  • Department staff to present their TCL Engagement in Employment training
  • Federal Review Feedback
  • Monitoring Reviews

After registering, you will receive a confirmation email containing information about joining the meeting.

Partners LGBTQ Collaborative

September 15, 2022, 3 p.m. (Register)

Partners sponsors a monthly provider-led LGBTQ Collaborative. Topics covered include brainstorming provider initiatives, case consultation, addressing LGBTQ topics of interest and support, celebrations of accomplishments, resource sharing and training needs. Please join us for this interactive session of learning and community. All meetings are held virtually on the third Thursday of each month from 3 p.m. to 4 p.m.

Partners Diversity and Inclusion Collaboratives

Upcoming sessions:

  • October 13, 2022, 2 p.m.-3 p.m. (Register)
  • January 12, 2023, 2 p.m.-3 p.m. (Register)
  • April 13, 2023, 2 p.m.-3 p.m. (Register)

This collaborative is a reoccurring event on the second Thursday of the first month of each quarter. It is designed to promote training and events to bring awareness to diversity, equity and inclusion within the LME/MCO and provider agencies. It also:

  • Engages LME/MCOs and providers in diversity, equity and inclusion conversations
  • Reviews and develops policies and procedures to promote diversity, equity and inclusion within the LME/MCOs and provider organizations
  • Develops and promotes strategies and best practices within the realms of racial, social, sexual and gender diversity
  • Reviews and works to remove systemic barriers to minority providers

Training Resource and Collaborative (TRAC)

The TRAC offers a centralized cross-functional selection of required trainings, collaboratives and events. Click here to view what is coming up in the next few months.
Required Provider Trainings
The N.C. Department of Health and Human Services (NCDHHS) now requires the listed trainings for providers. This applies to Tailored Plan, Medicaid Direct and State-funded providers. We encourage you to take advantage of these on-demand offerings. Registering is easy. You will be prompted to enter simple registration information. The on-demand training will then be available immediately or when your schedule allows. Check back for additional trainings.

Fraud, Waste and Abuse

On-Demand (Register)

This webinar covers (but not limited to) the following: Regulatory Compliance Program​, Types of Health Care Industry Oversight, Partners Program Integrity Department​, Program Integrity Department Function Highlights​, What are Fraud, Waste and Abuse (FWA), Potential Areas or examples of FWA​ and Impact of FWA on health care​.

Into the Mouths of Babes (IMB)

On-Demand (Register)

The IMB program trains medical providers on how to provide preventative oral health services to Medicaid-insured children from tooth eruption to age 3 ½ (42 months)​. Goals of the program include preventing and reducing early childhood tooth decay and increasing referral of high-risk children to a dental home. This training is required before being permitted to receive reimbursement for IMB services.

Partners Hand Washing and Personal Protective Equipment (PPE)

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control using PPE and frequent handwashing.

Partners Infection Control: Home Care Settings

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control in the home care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures.

Partners Infection Control: Community Care Settings

On-Demand (Register)

This new provider required training is now available on-demand. Participants will gain an understanding of infection control in the community care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures.

Permanent Supportive Housing (PSH) August 2022

August 22-25, 2022, 8:30 a.m.-12:30 p.m. each day (Register)

Join Partners Training Academy for Permanent Supportive Housing, an evidence-based model required for CST providers. This is an interactive training. Attendees are expected to participate fully (audio and visual required). All sessions must be completed to get the required 15 hours of PSH credit. No partial credit will be given.

Provider Open House

September 1, 2022, 9 a.m.-10 a.m. (Register)

The Provider Open House is a virtual event that occurs the first Thursday of each month from 9 a.m. to 10 a.m. and is open to new and existing providers in the Partners Health Management network. You can enter questions in the question/comment box during registration.

The Provider Open House begins promptly at 9 a.m. and is staffed by all the usual department representatives ready to respond to your questions. We ask that you use our Zoom Registration process in advance of the open house and add your question(s) directly into the Zoom Questions and Comments box. This effort on your part, will help us better help you. Of course, your questions are welcome during the open house as well. You may place them in the chat box upon entering the Zoom meeting. Our intention is to address your questions or concerns in a private one-on-one breakout room, and we understand that your question may require further follow-up. We look forward to your participation.

If you need accommodations to participate in the Provider Open House, please email training@partnersbhm.org.

Introduction to Motivational Interviewing September 2022

September 6 and 7, 2022, 9 a.m.-5 p.m. (Register)

Trainer: Tami Grossens

Join Partners Training Academy for this two-day, interactive training that will cover the fundamentals of Motivational Interviewing (MI). This training will be facilitated by MINT trainer, Tami Grossens, and meets NC service definition training requirements.

NC-TOPPS Monthly Webinar

September 7, 2022, 2 p.m.-2:30 p.m. (Register)

Please join us the first Wednesday of every month for new NC-TOPPS updates. This is also an opportunity for everyone to share new ideas, provide mini trainings as well as ask questions. Please let us know if you have any specific topics you would like us to discuss during the monthly meetings. For questions or comments for NC-TOPPS, email us at NCTOPPSQUESTIONS@partnersbhm.org.

Target Audience: Existing and new providers in the Partners Health Management network.

Community Support Team (CST) Service Definition Training

September 13, 2022, 8:30 a.m.-11:45 a.m. (Register)

October 11, 2022, 8:30 a.m.-11:45 a.m. (Register)

Community Support Team (CST) is a behavioral health support service designed to help people experiencing severe mental illness develop recovery and resiliency-oriented skills. This webinar meets the requirement for three hours of CST Service Definition Training. Registrants will view a previously recorded training that includes two 10-minute breaks. In order to receive a training certificate, registrants will need to view the full webinar and pass a 10-question quiz with a score of 80% or greater.

Cognitive Behavioral Therapy Foundations Training

September 20 and 22, 2022, 9 a.m.-12:15 p.m. (Register)

Trainer: Eric Ottinger

Join Partners for Cognitive Behavioral Therapy (CBT) Foundations training on September 20 and 22.

CBT is an evidence-based practice that focuses on challenging and changing unhelpful cognitive distortions and behaviors, improving emotional regulation, and the development of personal coping strategies that target solving current problems.

This is a virtual live event. You must participate using audio and video capabilities. If you cannot access audio and video, you must wait to take a face-to-face class. If you are not participating with your video, you will be removed from the session. This training is for two (three-hour sessions) on September 20 and 22. You must attend both trainings to receive credit. No partial credits will be given.

NCSAPPB and NBCC approval for up to 6 hours. Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

If you need accommodations to attend this training, email training@partnersbhm.org.

CBT Learning Community – September 2022

September 21, 2022, 2 p.m.-3:30 p.m. (Register)

Join like-minded providers in a learning community to explore skills, concepts, case studies, and expand your own techniques. This learning community will you learn practical ways to use evidence-based practices in your day-to-day work with members.

What do we do in this learning community: self-care, reduce burnout, professional growth, connection to a community, explore evidence-based practices, gain a sense of mastery, invest in your own emotional bank account, improve in quality of care delivered, and learn and practice skills that are reimbursable.

NBCC CEs are not available for this session. If you need accommodations to participate in the session, please email training@partnersbhm.org.

Person Centered Planning Instructional Elements – September 2022

September 27, 2022, 8:30 a.m.-11:45 a.m. (Register)

This course will meet the required three hours of training for Person Center Plan (PCP) Instructional Elements. Registrants will review requirements to write Person Centered Plans and Crisis Plans. This course is open to all providers, especially those who write PCPs. The zoom link will be sent via email to registrants, one business day prior to the event. Active participation with both audio and video connection are required during the full three hours in order to receive a course certificate. This course does not offer NBCC continuing education credits.

Crisis Response Training – September 2022

September 29, 2022, 8:30 a.m.-11:45 a.m. (Register)

Crisis Response Training is a live virtual interactive class reviewing best practices, requirements and strategies for providers. Instruction covers content for before, during and after crisis episodes. Audio and video are required. No partial credit will be given. This course does not offer NBCC CE’s.

Person Centered Thinking

October 24 and 25, 2022, 8:30 a.m.-5 p.m. (Register)

December 6 and 7, 2022, 8:30 a.m.-5 p.m. (Register)

Person Centered Thinking (PCT) is a foundational and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion. This approved National Learning Community Curriculum meets the requirements of NC service definitions.

NC-TOPPS 101 and Superuser Training

October 26, 2022, 9 a.m.-10:30 a.m. (Register)

Join Partners Training Academy for this training on NC-TOPPS. The Quality Improvement Team established this training to introduce NC-TOPPS and outline the roles and responsibilities associated with being an NC-TOPPS Superuser. This training will also provide updates on new

and existing requirements related to Partners’ NC-TOPPS compliance standards.

Target Audience: Existing and new providers in the Partners network. If you need accommodations to attend this training, email training@partnersbhm.org.

Trauma Informed Care I/DD Nov 2022

November 2, 2022, 1-4 p.m. (Register)

Trauma is experienced by people with intellectual and developmental disabilities (I/DD) at a higher rate than the general population. Join Partners Training Academy in a basic introduction to the impact of trauma on the brain, historical barriers to mental health treatment, and the use of trauma informed care with the I/DD population.

Community Training

All Trainings are virtual via Zoom and last two hours unless otherwise specified. For more information contact Jeanne Patterson, jpatterson@partnersbhm.org or Amber Matthews, amatthews@partnersbhm.org.

Partners Community Café
Fourth Wednesday of the month, 10 a.m.-11 a.m. (Register)

Join Partners for our monthly Community Café, where we focus on relevant issues, concerns and ideas to improve the lives of those we serve. This month’s Community Café focuses on the upcoming National Recovery Month, which is observed every September to promote and support new evidence-based treatment and recovery practices, the emergence of a strong and proud recovery community, and the dedication of service providers and community members across the nation. The discussion will focus on local community support systems and upcoming recovery events happening in our communities.

Community Resilience Model®

September 1, 2022, 10 a.m.-noon (Register)

The Community Resilience Model® (CRM) instructs participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM is to create trauma-informed and resilient communities. After registering, you will receive a confirmation email containing information about joining the meeting.

QPR (Question Persuade Refer) Suicide Prevention

September 6, 2022, 2-4 p.m. (Register)

Many people have experienced the loss of someone to suicide. The risk of suicide is still high. This training teaches the skills to intervene in a suicide crisis.

**The maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first come, first served basis.

Introduction to Trauma and Resilience

September 7, 10 a.m.-noon (Register)

Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior, and health. Learn about trauma and how to address the effects as well as how to develop resilience. After registering, you will receive a confirmation email containing information about joining the meeting.

Human Trafficking: Keeping Our Children Safe

September 8, 2022, 2 p.m.-4 p.m. (Register)

Human Trafficking is a global problem, even in the United States. Children may be spending more time online than usual. Learn about trafficking around the world and some ideas about how to keep our children safe. After registering, you will receive a confirmation email containing information about joining the meeting.

Darkness to Light

September 9, 2022, 10 a.m.-noon (Register)

This training provides education about child sexual abuse and the steps you can take to prevent and report child sexual abuse. Seats are limited. Please register early. After registering, you will receive a confirmation email containing information about joining the meeting.

An Introduction to CFT: A Cross System Training from the Family’s Perspective (CFT Part 1)

September 13 and 14, 2022, 9 a.m.-4 p.m. (Register)

CFT is a two-day experiential training (when you register, you are agreeing to attend both days) with a goal of providing an overview of Child and Family Team (CFT) meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing Child and Family Teams through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members over 18 years of age are encouraged to attend this training. Sessions must have a minimum of 10 participants. Please do not schedule other appointments during this training. Register soon-this class will fill quickly.

Mental Health 101

September 15, 2022, 2 p.m.-4 p.m. (Register)

In this two-hour training, learn about some of the more common behavioral health disorders. The class includes treatment and what to do in a crisis. After registering, you will receive a confirmation email containing information about joining the meeting.

Domestic Violence: How to Help

September 16, 2022, 10 a.m.-noon (Register)

Many of us are still home more than usual, and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Modules 1-3

September 20, 2022, 2 p.m.-4 p.m. (Register)

This training provides information about how early childhood stress and trauma can result in negative outcomes in areas of learning, behavior and health throughout the lifespan. The definition of early childhood mental health as promoting healthy social emotional development through nurturing young minds from birth throughout early childhood is the core principle of this training. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Module 4 Limbic Calming and Module 5 Cortical Coping

September 21, 2022, 2 p.m.-4 p.m. (Register)

This is a follow-up to Modules 1-3. Module 4 teaches how to help very children calm their limbic systems. In Module 5 we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving. After registering, you will receive a confirmation email containing information about joining the meeting.

Risk & Resilience Buffering Toxic Stress Module 6: Building Adult Resilience

September 22, 2022, 2 p.m.-4 p.m. (Register)

We have focused on young children and how we can support their development. This final one-hour module shifts to the importance of well-being in adults and how we can continue to build our resilience. Modules stand alone and there are no prerequisites to attend any of the modules.

After registering, you will receive a confirmation email containing information about joining the meeting.

Trauma Informed Care

September 23, 2022, 10 a.m.-noon. (Register)

Let’s look at how our behavior affects others with a history of trauma. What are some simple changes we can make using what we know about trauma? After registering, you will receive a confirmation email containing information about joining the meeting.

Additional Events and Training

Hickory Brain Injury Support Group

Upcoming Sessions

  • August 23, 6 p.m.-7:15 p.m.
  • September 27, 6 p.m.-7:15 p.m.

Connect with survivors, families, and professionals. Meetings offer help, hope, and education, so you can live a happy and successful life after brain injury. This group meets on the fourth Tuesday of most months from 6 to 7:15 p.m. in the Community Room at First United Methodist Church, 311 3rd Ave NE, Hickory NC 28601. Times and locations sometimes vary. Meetings may occur online if there is a COVID-19 surge.

For more information, contact Travis Glass at 828-781-0778 or travis@crossroadscounseling.org. Also check facebook.com/HickoryBISG. Each meeting will be followed by 15 to 30 minutes of mindfulness awareness education and practice.

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to earn national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email mjames@mounteag.com or visit https://mounteag.com/contact/ to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region. Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults and families struggling with mental health and substance use.

Together, group members:

  • Identify gaps in services
  • Partner with agencies and families
  • Develop helpful resources
  • Assist providers and families with issues related to services
  • Ensure access to quality services

Currently, all collaboratives are meeting virtually. If you are interested in learning more about a

group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–       Burke

–       Cabarrus

–       Catawba

–       Cleveland

–       Davie

 

–       Forsyth

–       Gaston

–       Iredell

–       Lincoln

–       Rutherford

 

–       Stanly

–       Surry

–       Union

–       Yadkin