CBT Learning Collaborative Opportunities, Clarification on Contact Hours

Providers of enhanced services may use contact hours earned in educational events, other than NBCC CE trainings, to meet requirements for Cognitive Behavior Therapy (CBT) or other evidenced-based continuing education. The North Carolina Department of Health and Human Services (NCDHHS) clarified the requirements after Partners received questions about acceptable ways to meet CBT and other continuing education requirements.

Partner’s Training Academy offers a monthly CBT Learning Community in partnership with Eric Ottinger of Recovery Rebel Revolution, LLC, which assists with meeting the continuing education requirements for providers of enhanced services. The CBT Learning Community offers an opportunity to explore evidence-based skills, review concepts and case studies to expand techniques, discuss self-care, reduce burnout, promote professional growth, create connections to a community of professionals, explore evidence-based practices, improve the quality of care delivered to our members, and learn and practice skills that are reimbursable.

You may register for the CBT Learning Community each month through Partner’s Training Academy. To receive continuing education credits, participants must be visible on camera and engage in conversation. CBT Learning Community does not offer NBCC CEs.

Partners is Hosting Tailored Plan Contracting Information Sessions

In preparation for the launch of the Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan, Partners is hosting several opportunities to discuss the contracting process for both State-funded and Medicaid services.

Please register for one of the following dates and times based on the contract that you have with Partners. After registering for your selected session, you will receive a confirmation email containing the information about how to join the meeting.

Providers with State-funded Contracts:

Date: April 27, 2022
Time: 9 a.m. Eastern Time

Date: April 28, 2022
Time: 2 p.m. Eastern Time

Providers with a Behavioral Health/IDD/SUD Medicaid Funded Contract:

Date: May 3, 2022
Time: 4 p.m. Eastern Time

Date: May 4, 2022
Time: 1 p.m. Eastern Time

Transitions of Care Between Health Plans

Members will move between health plans based on some of the following primary reasons:

  • Change in services needed/benefit plan needs
  • Change in county of residence
  • Change in Medicaid status

Members or providers may request to change health plans through the NC Medicaid Enrollment Broker process found on https://ncmedicaidplans.gov/submit-forms-online or by calling 833-870-5500 (TTY: 833-870-5588). The process for members can take two weeks for approval and as little as a few days for providers for urgent requests.

If a member is in a commercial health plan and needs services they can only get in NC Medicaid Direct or the LME/MCOs (future Tailored Plans) for a serious medical condition or serious mental health disorder, severe substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI), use one of these forms:

  • Member: Fill out and submit the Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Beneficiary Form.
  • Provider: Fill out and submit the Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form.
    • For service associated requests, include a Service Authorization Request (SAR) and supporting documents.

Providers should always check NCTracks to confirm members’ health plan. Beneficiaries and legal representatives may request to change plans via NC Medicaid’s “Request to Move” process via online form below or by calling the NC Medicaid Enrollment Broker. For members transitioning between health plans who require an expedited or urgent transition to Partners and is a service-related request, providers may submit a Request to Move form online https://ncmedicaidplans.gov/submit-forms-online. Providers should specify needed enrollment dates.

If the enrollment dates later shows up in NCTracks with an incorrect effective date compared to what provider submitted on the Request to Move form, providers may contact the Enrollment Broker at 1-833-870-5500 to have them change the Partners’ MCD effective date.

Call Partners Transition of Care Coordinator (704) 884-2578 for assistance and guidance if needed. You may also email Transition Of Care Team at  toc_partners@partnersbhm.org. For any complaints or unresolved issues with the process, contact the Provider Ombudsman.

NC Medicaid Provider Ombudsman

Member Ombudsman

The State Member Ombudsman office is available for members and caregivers who have questions or issues that they have been unable to resolve working their health plan or provider during this transition. Contact information: 877-201-3750 from 8 a.m. to 5 p.m., every Monday through Friday except for State holidays.

NC Medicaid Provider Playbook

State Transition of Care (TOC) Website

 Provider Fact Sheet: Claims and PA Routing Part 2

  • Provides additional PHP-specific guidance and instruction on claims and PA submissions
  • Available on “Fact Sheets” section of Provider Playbook

Health Plan Provider Support Lines and other Resources


Winston-Salem/Forsyth County Schools Issues RFP for MH Services

The Winston-Salem/Forsyth County Schools (WS/FCS) is currently requesting Letters of Intent and Proposals from appropriately licensed and certified providers of Mental Health Services (Outpatient, Individual and/or Group Therapy, Day Treatment, and/or Community Support Services) who desire to provide services

within the WS/FCS during the 2022-2023 school year.

WS/FCS seeks to provide access to outpatient mental health services, increase the accessibility of mental health services for WS/FCS students, and provide consultation for teachers and other school staff regarding services for students receiving mental health support and related issues.

WS/FCS requests proposals from appropriately qualified, licensed agencies/providers to provide the following mental health services to WS/FCS students:

  • Comprehensive clinical assessments
  • Individual therapy
  • Group therapy
  • On-site consultation

Agencies/providers must have at least three years of experience in good standing, the capacity to establish in-school access to clinical outpatient treatment services and be capable of providing mental health services at varying levels of intensity, based on the individualized needs of the students. All applicants must be able and eligible to bill Medicaid.

Applicants must be currently licensed to provide the specified mental health services. Applicant(s) approved will be eligible to provide services for one academic calendar year. Dates will be provided to approved mental health providers after the completion of the selection and interview process.

Applications (an original and five copies – six total) are due by 3 p.m. May 6, 2022. Applications may be mailed, or hand-delivered to:

  • Winston-Salem/Forsyth County Schools

475 Corporate Square Drive

Winston-Salem, NC 27105

ATTN: Dr. Corliss Thompson-Drew, Director

Psychological Services

RFI #0322-001 NADD (National Association for the Dually Diagnosed) Certification

Request for Information—NADD (National Association for the Dually Diagnosed) Certification

Partners is initiating this Request for Information (RFI) to solicit responses from appropriately qualified organizations to participate in a membership and certification process through NADD. Based on information from www.thenadd.org, NADD is “a membership association for professionals, care providers and families to promote understanding of services for individuals who have developmental disabilities and mental health needs.”

It is important for organizations providing services to individuals with dual diagnoses and complex needs to consider participating in this RFI. The certification process will assist staff to build the skills needed to better serve individuals with multiple diagnoses and needs. Certification is a way to assure payors and consumers that staff have the skills needed to deliver quality services.

As Partners continues to support value, innovation and performance across the network, the NADD certification is certainly an opportunity for providers to demonstrate a focus on quality. This certification may potentially offer opportunities for enhanced compensation in the future. 

RFI #0322-001 is specifically to identify organizations currently in Partners’ provider network and their employees who are qualified and interested in becoming certified through NADD for Clinical Certification (NADD-CC) and Direct Support Professional Certification (NADD-DSP).

This RFI offers an overview of Partners, requirements to submit an RFI response and links for additional resources.

To be considered for this RFI, you must submit the required RFI response form by Friday, May 13, 2022.

Please go to our website at https://providers.partnersbhm.org/request-for-services/ to review this RFI.

Issuance of an RFI or RFP does not guarantee a financial award nor does it indicate a commitment on the part of the issuer to pursue further contractual relationship.

Any Frequently Asked Questions (FAQs) will be posted to the Partners’ website with the RFI within 15 calendar days from the RFI release date.

Claims Information

Providers are reminded to use the email claimsdepartment@partnersbhm.org for all email inquiries so that they are handled in the most efficient manner. Please do not send emails directly to individual employees.

AlphaMCS Portal University is an available resource and guide for navigating AlphaMCS. If you need additional claims training, email claimsdepartment@partnersbhm.org to schedule a time for training.

Explanation of Benefits Requests for Coordination of Benefits Claims

As a reminder, Partners does request copies of the Explanation of Benefits for members/claims submitted indicating Coordination of Benefits. The request will originate via email from Partners’ Claims staff. Once requested, please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X

Taxonomy Code 193200000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

March 2022: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 8.8


Top Five Medicaid Claim Denials for March 2022

Claim Denial

Provider Recommended Action Steps

Duplicate claim. The claim has previously been submitted and adjudicated. Do not refile.
Service is not authorized. Verify Service Authorization for member. Contact Utilization Management.
Referenced claim has already been resubmitted. Multiple resubmissions not allowed. Check the Reference Claim number to verify it references the original claim. The duplicate resubmission will contain the same reference.
Claim received after billing period. Write off charges as non-billable. Do not rebill.
No coverage available for Patient/Service/Provider combo.


Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance coverage to the date of service submitted on the claim. If this is correct, contact the LME/MCO for further assistance.

State News and Updates

NCDHHS Resources:

Provider Meetings and Collaboratives

 Partners LGBTQ Collaborative

April 21, 2022, 2-3 p.m. (Register)

Partners sponsors a monthly provider-led LGBTQ Collaborative. Topics covered include brainstorming provider initiatives, case consultation, addressing LGBTQ topics of interest and support, celebrations of accomplishments, resource sharing and training needs. Please join us for this interactive session of learning and community. All meetings are held virtually on the third Thursday of each month.

 Partners’ Provider Council

April 22, 2022, 9:30 a.m. (Register)

The Partners’ Provider Council is a professional representative of and advocate for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month.

Autism Services Learning Collaborative

April 22, 2022, noon-1:30 p.m. (Register)

The Autism Services Learning Collaborative is an opportunity for providers of Research-Based Behavioral Health Treatment (RB-BHT) and Local Management Entity/Managed Care Organization (LME/MCO) staff to meet periodically as we work to expand the continuum of care available to children diagnosed with an autism spectrum disorder. This training is intended for RB-BHT providers; clinical directors/supervisors; Board Certified Behavior Analysts; Quality Management (QM) staff.

Goals of this collaborative:

  • To expand the use of evidence-based practices for children diagnosed with autism in order to promote positive outcomes
  • To identify and reduce barriers to treatment
  • To collaborate with other providers across the entire Partners’ system of care
  • To explore how Partners can better support you

We ask that service providers of RB-BHT send at least one representative from their agency to attend the collaborative. Representation from our RB-BHT service providers will ensure the success of this collaborative.

Send questions or topics for discussion prior to the meeting via email to Sara Wilson at swilson@partnersbhm.org.

CWCN/Dual Diagnosis Provider Forum


All providers serving dually diagnosed members or who would like to serve dually diagnosed individuals (children and adults) with intellectual and developmental disabilities, including autism, mental health disorders and who are at risk of not being able to return or maintain placement within their communities are invited to join for this monthly forum that is held the second Friday of each month.

The session will include two hours of NBCC CEs for participants who take part “live” with video and audio. Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP no. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the program.

If you need special accommodations, please email training@partnesbhm.org.

Partners’ Quarterly Webinar

June 8, 2022, from 1-3 p.m. (Register) 

Partners hosts a quarterly provider webinar to communicate important information and detailed updates to our providers about a variety of topics. All providers in the Partners’ provider network are invited to attend.

Provider Training

 Partners’ Training Library: Are you looking for a recent presentation from a previous Partners’ Training Academy event? Our on-demand training library is available as a resource in the Partners’ Training Academy. Presentations are listed in chronological order, from newest to oldest. Find slide decks, tip sheets and video tutorials at https://www.partnerstraining.org/training-library/.

Community Support Team (CST) Service Definition Training

Community Support Team (CST) is a behavioral health support service designed to help people experiencing severe mental illness develop recovery and resiliency-oriented skills. You can now view previously recorded trainings here:

Motivational Interviewing – Communication Traps Workshop

April 22, 2022, 10 a.m. (Register)

The consequences of ineffective communication are numerous and detrimental both personally and professionally. This workshop explores how you can use motivational interviewing to avoid some of the most common traps in communication. This workshop is relevant to all individuals and professions.

Psychopharmacology for Children with Complex Needs

May 4, 2022, noon-1:30 p.m. (Register)

This training is for prescribers to gain knowledge on the complexity of youth who have an intellectual and/or developmental disability and a co-occurring mental health diagnosis. Participants will receive a brief didactic presentation on what should be considered when serving this population, as well as considerations for prescribing medications.

There will be a Q&A session, using questions submitted to the speaker beforehand as well as a live Q&A session, to give the audience an opportunity to actively engage and ensure competence has been gained.

The target audience is physicians, physician assistants, nurse practitioners and other interested healthcare providers. Potential participants can send advanced questions after registration. Once you register, you will receive a link where you can submit questions through Friday, April 22.

Provider Open House

May 5, 2022, 9-11 a.m. (Register)

Join Partners’ Provider Network, Claims, Access to Care, Utilization Management, Care Management and Quality Management staff for an interactive information session. This open-house style event will allow each attendee to work one-on-one with Partners’ staff to discuss any issues, questions or unfamiliar topics. Participants are encouraged to bring their own laptops to access their specific workflow.

This open house will recur virtually on the first Thursday of each month from 9 to 11 a.m.. These sessions will not have a formal presentation or start time but is the providers time to meet one-on-one with Partners’ staff for technical assistance. As a registered attendee, you are welcome to arrive and exit at your convenience, depending on the amount of time you feel is needed with our staff. The intended audience for the open house includes established and new providers to the Partners’ network. Providers who are new in the Partners’ network are advised to already have established access to AlphaMCS and reviewed the provider orientation toolkit prior to attending a session.

Target Audience: Existing and new providers in Partners Health Management network. If you need accommodations to participate in this session email training@partnersbhm.org.

 HIV and Ethics Training

May 17-19, 2022, 9 a.m.-12:15 p.m. (Register)

A 2022 update on global, national and local trends in HIV diagnosis and treatment. Understanding the impact of Social Determinants of Health on providing effective behavioral health services. Ethical dilemmas and ethical decision-making processes and more! If you need accommodations to attend this training, email training@partnersbhm.org.

Trainer: Eric Ottinger

Quality Management Provider Monitoring


Please join Partners Training Academy to learn more about provider monitoring to include an overview of:

  • Provider Monitoring Process
  • Post Payment Review Areas of Importance
  • Documentation
  • Staff Qualification Areas of Importance
  • Cultural Competency

This is a prerecorded webinar. Please submit any questions following the session to training@partnersbhm.org.NBCC credits are not offered for this course.

Surviving and Thriving as a Helping Professional

May 24, 2022, 1-4 p.m. (Register)

Join Partners’ Training Academy for an interactive training to examine the challenges of compassion fatigue, compassion satisfaction, and burnout. Participants will assess their individual measures in these areas and emerge with in-depth knowledge and better understanding of ways to expand their own resilience as helping professionals.

This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video you will need to wait to take a face-to-face class. If you are not participating by video, you will be removed from the session. NBCC credit for up to three hours is available.

If you need accommodations to attend this training email training@partnersbhm.org.

Trainer: Joanna Linn

Person Centered Thinking (PCT) Training

June 6-7, 2022, 8:30 a.m. to 5 p.m. (Register)

Person Centered Thinking (PCT) is a foundation and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion. This approved National Learning Community Curriculum meets the requirements of North Carolina service definitions.

Person Centered Thinking (PCT) is a foundation and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion. This approved National Learning Community Curriculum meets the requirements of NC service definitions.

This is a virtual live event. All participants will be required to have audio and visual capabilities for the full two days (June 6th6 and 7th7). You will receive a Learning Community Certificate for completing the class. No partial credit will be given. This class meets the required 12 -hour Person Centered Thinking requirement for North Carolina.

Cognitive Behavioral Therapy (CBT) Learning Community


  • May 18, 2022, 2-3:30 p.m. (Register)
  • June 15, 2022, 2-3:30 p.m. (Register)
  • June 21 and 23, 2022, 9 a.m. to 12:15 p.m. (Register)

Join like-minded providers in a learning community to explore skills, concepts, case studies and expand your techniques. This learning community will teach you practical ways to use evidence-based practices in your day-to-day work with members. This session does not offer NBCC CEs.

On-Demand: Abuse, Neglect and Exploitation Training: https://www.partnerstraining.org/training-library/

Trainer:  Chandra Henson, Catawba County Social Services.

The Partners’ Training Academy Learning Library offers on-demand material (less than 30 minutes) for providers. Learn about Adult Protective Services (APS) processes, provider responsibilities, as well as signs and symptoms of potential mistreatment, exploitation and abuse. No National Board of Certified Counselors (NBCC) continuing education credits will be offered.

 On-Demand Housing Training:  https://www.partnerstraining.org/training-library/

The Partners’ Training Academy Learning Library offers brief on-demand materials for providers who work with members seeking housing. These are designed for those new to the material. Ideal for new staff orientation and training.

Housing Tutorials

  • Housing Resources Overview
  • Housing First Model
  • Homelessness and Housing for People with Behavioral Health Challenges

Technical Assistance Collaborative (TAC) materials

  • Section 8 Made Simple
  • Vouchers Database by County in NC

Community Training

All Trainings are virtual via Zoom and last two hours unless otherwise specified. For more information contact Jeanne Patterson, jpatterson@partnersbhm.org, or Amber Matthews, amatthews@partnersbhm.org

Partners Community Café
Fourth Wednesday of the month, 10-11 a.m. (Register)

Join Partners for our monthly Community Café, where we focus on relevant issues, concerns and ideas to improve the lives of those we serve.

Reducing Stigma in Our Communities

April 22, 2022, 2:30 p.m. (Register)

This training will cover the definition of stigma, the three elements of stigma and how discrimination and stigma are intertwined with each other. It will also identify some practical methods of reducing stigma in our communities. The target audience for this presentation is community stakeholders with an interest in working to reduce stigma against individuals who are primary recipients of mental health, substance use and/or intellectual and developmental disabilities services.

QPR (Question Persuade Refer) Suicide Prevention

Two sessions to choose from:

Many have experienced recent losses. The risk of suicide is still high. This training teaches the skills to intervene in a suicide crisis.
**The maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first come first serve basis.

Trauma Informed Care

Two sessions to choose from:

Let’s look at how our behavior affects others with trauma history. What are some simple changes we can make using what we know about trauma?

Domestic Violence: How to Help

Two sessions to choose from:

Many of us are still home more than usual, and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help.

Risk & Resilience Buffering Toxic Stress Modules 1-3

May 3, 2022, 2 p.m. (Register)

This training provides information about how early childhood stress and trauma can result in negative outcomes in areas of learning, behavior and health throughout the lifespan. The definition of early childhood mental health as promoting healthy social emotional development through nurturing young minds from birth throughout early childhood is the core principle of this training.

Risk & Resilience Buffering Toxic Stress: Module 4-Limbic Calming and Module 5-Cortical Coping

May 4, 2022, 2 p.m. (Register)

This is a follow-up to Modules 1-3. Module 4 teaches how to help children calm their limbic systems. In Module 5, we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving.

Risk & Resilience Buffering Toxic Stress Module 6: Building Adult Resilience

May 5, 2022, 2 p.m. (Register)

In past modules, we focused on young children and how we can support their development. This final one-hour module shifts to the importance of well-being in adults and how we can continue to build our resilience. Modules stand alone and there are no prerequisites to attend any of the modules.

Introduction to Trauma and Resilience

May 9, 2022, 2 p.m. (Register)

Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior and health. Learn about trauma and how to address the effects as well as how to develop resilience.

Darkness to Light

Two sessions to choose from:

May 10, 2022, 2 p.m. (Register)

This training provides education about child sexual abuse and the steps you can take to prevent and report child sexual abuse. Seats are limited. Please register early.

Mental Health 101

May 17, 2022, 2 p.m. (Register)

In this two-hour training, learn about some of the more common behavioral health disorders. The class includes treatment and what to do in a crisis.

NCDHHS I/DD Competitive Integrated Employment – Lunch and Learn Series

May 18, 2022, noon-1 p.m. (Register)

The purpose of this webinar is to provide opportunities to engage with members of the community at large regarding supporting individuals with intellectual/developmental disabilities (I/DD) and traumatic brain injury (TBI) to achieve Competitive Integrated Employment.

The topics identified for this series include, but are not limited to the following:

  • Informed Choice
  • How to Access Employment Services
  • Benefits Counseling Overview
  • NC ABLE Overview
  • Guardianship and Alternatives
  • Overview of Competitive Integrated Employment Guide
  • Employment Models and Discovery
  • Career Planning and Development
  • Workplace Accommodations
  • Post-Secondary Education and Employment
  • Assistive Technology and Employment

Human Trafficking: Keeping Our Children Safe

May 24, 2022, 10 a.m. (Register)

Human Trafficking is a global problem, even in the United States. Children may be spending more time online than usual. Learn about trafficking around the world and some ideas about how to keep our children safe.

Community Resilience Model® (CRM)

May 25, 2022, 2 p.m. (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM is to create trauma-informed and resilient communities.

An Introduction to Child and Family Teams: A Cross-System Training from The Family’s Perspective (Part 1)

June 14-15, 9 a.m.-4 p.m. (Register)

CFT 1 is a two-day experiential training (when you register, you are agreeing to attend both days) with a goal of providing an overview of Child and Family Team meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing Child and Family Teams through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members over 18 years of age are encouraged to attend this training. Sessions must have a minimum of 10 participants. Please do not schedule other appointments during this training. Register soon, this class will fill quickly.

Additional Events and Training

NC TIDE 2022 Behavioral Health Conference

April 25-27, 2022, Wilmington, NC

Join behavioral health professionals from across North Carolina in Wilmington for this year’s conference!

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to earn national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email mjames@mounteag.com or visit https://mounteag.com/contact/ to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region. Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults and families struggling with mental health and substance use. Together, group members:

  • Identify gaps in services
  • Partner with agencies and families
  • Develop helpful resources
  • Assist providers and families with issues related to services
  • Ensure access to quality services

Currently, all collaboratives are meeting virtually. If you are interested in learning more about a

group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–      Burke

–      Cabarrus

–      Catawba

–      Cleveland

–      Davie


–      Forsyth

–      Gaston

–      Iredell

–      Lincoln

–      Rutherford


–      Stanly

–      Surry

–      Union

–      Yadkin