March 18, 2022

What Happens after the Tentative Notice of Overpayment (TNO)

The Partners Program Integrity Department (PID) plays a critical role in improving lives and strengthening communities by ensuring our members receive the quality and level of care they need and to which they are entitled. PID monitors providers’ documentation to ensure it supports the need for and care given, and that taxpayer dollars are spent appropriately. When PID investigates and finds that claims for services are out of compliance with required rules, regulations, statutes, and/or polices those claims are subject to repayment. When that happens, a provider may receive a tentative notice of overpayment (TNO).

So, you have received a TNO (Tentative Notice of Overpayment), and/or a Warning letter. What now?

Enclosed within the TNO correspondence packet with be the following items:

  • The TNO letter: Outlines exactly what the final investigative findings are and the rules, regulations, statutes, and/or polices that were found to be out of compliance.
  • Adverse Findings Chart (AFC): Outlines each claim that has been found out of compliance and the related rules, regulations, statutes and/or polices related to the claim.
  • Participating Provider Disputes Resolution Policy and Procedure: Partners Policy and Procedure outlining the providers rights and process to dispute the TNO.
  • Provider Dispute Resolution Form: The form a provider uses when they wish to avail themselves of the disputes process.
  • Provider Over-Payment Refund Attachment: The form a provider uses when submitting payment for the TNO issued.

What if I agree with the findings?

The provider may proceed with completing the Provider Over-Payment Refund Attachment and submit the form and payment as instructed within the TNO letter.

What if I disagree with the findings at the conclusion of the investigation?

Remember that you as a provider may exercise your due process rights before payment is demanded (See Participating Provider Disputes Resolution Policy). If your organization received a TNO and you disagree with the investigative findings that have been presented in the TNO, then you may choose to submit the dispute resolution form as instructed in the TNO letter.

What is this Warning Letter?

Following the conclusion of an investigation if there are findings of non-compliance that are not subject to repayment then a provider may receive a Warning Letter. The letter will explain what areas were found non-compliant so the provider can take corrective action to prevent further findings of non-compliance. In some situations, providers may receive both a TNO and a Warning Letter.

What is an Explanation of Benefits Survey (EOBS)?

One aspect of Partners Health Management’s fraud, waste, and abuse (FWA) detection efforts includes sending our members explaination of benefits surveys (EOBS) on a quarterly basis. It is also required by our contract with the State of North Carolina. The EOBS are generated using the prior quarter’s paid Medicaid claims. We issue about 125-150 EOBS to members, with an average return rate of 10-20%. The providers and types of claims included in the surveys is typically random.

The EOBS include the following information: date(s) of service, provider name(s), service(s) provided, claim number(s), and the amount(s) paid. The survey asks for the name of the person completing the form and their relationship to the member. The EOBS also contains these four questions and asks for additional information if other insurance is indicated:

  1. Did you receive this service(s) from this provider?
  2. Where was this service provided?
  3. Did you pay this provider for the service(s)?
  4. Do you have any other health insurance besides Medicaid?

The EOBS that our members receive include a cover letter that explains the purpose of the EOBS, why the member has received the survey/questionnaire and what they should do with the survey. All the surveys include a self-addressed, postage-paid envelope so participating in the survey costs only the members’ time.

Partners tracks surveys returned/not returned as well as surveys with or without identified issues. We consider EOBS with any form of a discrepancy a potential FWA issue and log them in our complaint intake system, which normally results in the discrepancy being investigated. Any comments that are related to service or quality of care, we forward to our Grievances Department or to the Quality of Care Committee for handling. If the response indicates that coordination of benefits did not occur, we share the information with our Claims Department for appropriate action. When needed, we may contact the member for additional information regarding the information shared with us on the EOBS.

The EOBS process is an important part of identifying and preventing the fraudulent use of and waste of health care dollars so that these funds can be used to provide the care our members need. We appreciate your assistance by completing and returning any surveys you receive.

If you have concerns about health care FWA, you can report it to Partners one of two ways. The first is the Regulatory Compliance Alert Line at 1-866-806-8777, where a live person can assist with taking information. Another is online at

RFI #0322-002: High Fidelity Wraparound (Forsyth, Surry, and Yadkin Counties)

Partners is initiating a Request for Proposal (RFP) to identify current Partners’ Network Providers interested in and qualified to provide High Fidelity Wraparound (HFW) services for persons from 5-20 years of age, with a diagnosis of Severe Emotional Disturbance. The location for services is within Forsyth, Surry, and Yadkin Counties. Interested providers shall have capacity to expand HFW in additional Partners’ counties, as service needs arise.

The organization providing services must have the capability and capacity to provide the needed services as well as demonstrate use of evidenced based practices and a strong system for outcomes measurement. High Fidelity Wraparound (HFW) is an intensive, team-based, person-centered service that provides coordinated, integrated, family-driven care to meet the complex needs of youth/young adults who are involved with multiple systems (e.g., mental health, child welfare, juvenile/criminal justice, special education), experience serious emotional or behavioral difficulties, have dual diagnosis (Mental Health and/or Substance Use Disorder, and Intellectual Developmental Disabilities) with complex needs, and are at risk of placement in PRTFs or other insti­tutional settings, and/or are aging out of Department of Social Services (DSS) care.

High Fidelity Wraparound (HFW) is a service that dedicates a full time HFW facilitator to work with small numbers of youth and families to:

  1. Facilitate care planning and coordination of services for youth 5-20 years of age with serious emotional disturbance (SED)
  2. Provide access to family and youth peer support services to promote engagement and completion of services
  3. Engage youth and families to establish an individualized child and family team that develops and monitors a strengths-based plan of care
  4. Address youth and family needs across domains of physical and behavioral health, social determinants of health, and natural supports

HFW is built on system of care values: family and youth choice and voice, team-based, collaborative, individualized, and outcomes-based. HFW strategies include engagement, individualized care planning, identifying strengths, leveraging natural supports, and monitoring progress. (Simons, Pires, Hendricks, Lipper, 2014).

The HFW Team consists of a Facilitator and most at family choice will include a Family Partner, and/or a Youth Partner. Each Facilitator may serve 10-12 families. Each Family Partner and Youth Partner may serve up to 15 families across multiple HFW teams. The HFW team is provided coaching/supervision by an HFW coach. The HFW Coach/Supervisor is a North Carolina Licensed or Associate Licensed Professional. (One coach/supervisor for four facilitators, two family peer support partners, and one youth peer support partner for up to 48 youth/families.)

HFW is designed to facilitate a collaborative relationship among a youth with SED, his/her family and involved child-serving systems to support the family in meeting their family and specifically the designated youth’s needs. The HFW process aims to achieve positive outcomes by providing a structured, creative and individualized team planning process with four specific phases (engagement, plan development, implementation, and transition).

If you are interested in being considered for provision of this service with Partners, you must submit a complete response to this RFI. The submission must follow the required RFI format and be submitted by Monday, April 22, 2022, by 5:00 pm to be considered. RFI documents can be found at

Please contact Lisa Jordan at with any questions.

Claims Information

Providers are reminded to use the email for all email inquiries so that they are handled in the most efficient manner. Please do not send email directly to individual employees.

AlphaMCS Portal University is an available resource and guide for navigating AlphaMCS. If you need additional claims training, email to schedule a time for training.

Explanation of Benefits requests for Coordination of Benefits Claims

As a reminder, Partners does request copies of the Explanation of Benefits for members/claims submitted indicating Coordination of Benefits. The request will originate via email from Partners Claims staff. Once requested, please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X

Taxonomy Code 193200000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

Feb. 2022: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 9.5


Top Five Medicaid Claim Denials for Feb. 2022

Claim Denial

Provider Recommended Action Steps

Duplicate claim. The claim has previously been submitted and adjudicated. Do not refile.
Service is not authorized. Verify Service Authorization for consumer/member. Contact Utilization Management.
No coverage available for Patient/Service/Provider combo.


Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance covering to date of service submitted on the claim. If this is correct, contact the LME/MCO for further assistance.
Claim received after billing period. Write off charges as non-billable. Do not rebill.
Billing Taxonomy Submitted is not associated with the billing NPI Rebill claims with the correct taxonomy/NPI information.

EVV Rate Changes to Innovations, TBI and 1915(b)(3)

Rate changes are effective March 1, 2022, to include for select Innovations, TBI, and 1915(b)(3) services that are subject to EVV compliance.

  • Please ensure you are submitting claims to HHA at the rates below.
  • Please refer to the “Rate Management Job Aid” sent to you from HHA for instructions on how to update rates inside HHA.
  • Claims previously submitted with dates of service after March 1,2022, will need to be resubmitted to HHA.

The rate changes has been applied to the following procedure codes:

In addition to increasing the EVV required services, Partners will apply changes to the T2012 codes which allow some claims for Innovations Community Living and Supports to be excluded from the EVV requirement.

These exceptions are for those services provided by a relative living with the member (live-in caregiver) and when the service did not start and/or end in the members home (Community Only).

The rate changes have been applied to the following procedure codes:

If you have questions, please email

Effective March 1, 2022, NC Medicaid implemented home and community-based services (HCBS) provider rate increases. These increases are intended to support providers in raising the Direct Care Worker (DCW) wages toward a minimum of $15 per hour as described in the Medicaid Special Bulletin #214.

Increases are reflected in the published rate schedule.

Utilization Management Updates

COVID-19 Flexibilities: NC Medicaid on March 2, 2022, released SPECIAL BULLETIN COVID-19 #234: UPDATE to Permanent Changes Made for PHE Flexibilities and Plan for Sunsetting of Temporary Policies

This Bulletin identifies all temporary Behavioral Health policy flexibilities outlined in COVID-19 Special Bulletin that will be end-dated as of March 31, 2022. The service listed below has not been made permanent into NC Medicaid Clinical Coverage Policy. Partners Utilization Management (UM) will allow a transition period for retroactive Service Authorization Request (SAR) submission through April 30, 2022. Providers will need a SAR that is effective April 1, 2022, for continuation of the service that is sunsetting on March 31, 2022.

Please see link for more details.

The table below identifies the Behavioral Health Service that is ending by March 31, 2022.

Service Changes effective March 31, 2022
SAIOP (Substance Abuse Intensive Outpatient)




A medical necessity review will be required after initial 30-day pass through:



H0015 AD

H0015 GT CR

H0015 AD GT CR

H0015 OT


For existing members receiving SAIOP without an authorization in Alpha, provider will need to submit a Service Authorization Request for medical necessity review on or before April 30, 2022.

The following services below identify changes in staffing and/or program delivery that will be sunsetting on March 31, 2022. For more details, please refer to bulletin:

Services include:

  • Mobile Crisis Management (MCM H2011, H2011 CR, H2011 GT CR)
  • Multisystemic Therapy (MST H2033 M4-M5; H2033 M4-M5 GT CR)
  • Intensive In-Home (IIH H2022, H2022 CR, H2022 GT CR)
  • Outpatient Opioid Treatment (OOT H0020, H0020 U3 OU, H0020 U3 OU OT, H0020 OT, H0020 U3 OU CR, H0020 GT CR, H0020 CR)
  • Child and Adolescent Day Treatment (CADT H2012 HA, H2012 HA CR, H2012 HA GT CR)
  • Substance Abuse Intensive Outpatient Program (SAIOP H0015; H0015 AD; H0015 GT CR; H0015 AD GT CR; H0015 OT)
  • Substance Abuse Comprehensive Outpatient Treatment (SACOT H2035; H2035 GT CR; H2035 OT)
  • Ambulatory Detox (H0014, H0014 CR)
  • Substance Abuse Non-Medically Monitored Community Residential (H0012 HB, H0012 HB CR)
  • Substance Abuse Medically Monitored Community Residential (H0013, H0013 CR)
  • Non-hospital Medical Detox (H0010, H0010 CR)
  • Assertive Community Treatment Team (ACTT H0040, H0040 OT, H0040 DJ GT CR, H0040 DJ CR, H0040 GT CR, H0040 CR, H0040 DJ)
  • Peer Support Services (PSS H0038 HQ; H0038 HK U4; H0038 HQ U4 DJ; H0038 U4 DJ; H0038 GTCR; H0038 DJ CR; H0038 CR; H0038 HQ DJ; H0038 HK; H0038 DJ; H0038 HQ GT CR; H0038 HQ CR; H0038 HQ IN; H0038 CR IN; H0038 IN; H0038 HQ DJ GR CR; H0038 HQ DJ CR; H0038 DJ GT CR)
  • Community Support Team (CST H2015 HT HM CR; H2015 HT U1 CR; H2015 HT HN CR; H2015 HT HF CR; H2015 HT HO CR; H2015 HT HO CR; H2015 HT HM GT CR; H2015 HT U1 GT CR; H2015 HT HN GT CR; H2015 HT HF GT CR; H2015 HT HO GT CR; H2015 HT U1 DR CR; H2015 HT HF DJ CR; H2015 HT HO DJ CR; H2015 HT HM DJ CR; H2015 HT HN DJ CR, H2015 HT U1, H2015 HT HM, H2015 HT HN, H2015 HT HF, H2015 HT HO, H2015 HT U1 DJ, H2015 HT HM DJ, H2015 HT HN DJ, H2015 HT HF DJ, H2015 HT HO DJ)
    • Comprehensive Clinical Assessment (CCA) is required for flex codes. CCA will be required for treatment beyond six months.

The following services, including Developmental and Psychological Testing codes provided via Telehealth will sunset on March 31, 2022.

  • 96110 GTCR – Developmental Testing
  • 96112 GTCR – Developmental Testing Administration and Scoring, first hour
  • 96113 GTCR – Developmental Testing Administration and Scoring, additional 30 mins
  • 96116 GTCR – Neurobehavioral Exam, first hour
  • 96121 GTCR – Neurobehavioral Exam, each additional hour

The following testing codes will NOT sunset and can continue to be provided via Telehealth.

96130 GT – Psychological Evaluation and Interpretation – 1 hour

96131 GT – Psychological Evaluation and Interpretation – each additional 1 hour

96132 GT – Neuropsychological Evaluation, and Interpretation – 1 hour

96133 GT – Neuropsychological Evaluation and Interpretation, each additional 1 hour

The service below will continue to be reviewed at initial requests only during COVID-19 Public Health Emergency (PHE). Submit Notification SAR for reauthorization. However, staffing and program requirements will be sunsetting on March 31, 2022.

FCT (Family Centered Treatment)


H2022 22 HE







FCT will continue to be reviewed at initial requests only during COVID-19. Submit Notification SAR for reauthorization.


Allow supervision by team lead, or designee, to

occur virtually.


Waive requirement that staff must be dedicated to the team.


Waive requirements that 60% of contacts should be face-to-face and 60% of staff time should be spent outside of facility.


Waive team-to-family ratio of 1:12.


Allow for supervision by any licensed professional on the team or employed by the provider agency, within scope and training, if Team Lead is sick or unavailable.

Changes to Outpatient Behavioral Health Services, including E/M codes have been made into permanent policy. Use Modifier GT for interactive audio-visual communication and KX via telephonic, audio-only. For more details, please see link below for Behavioral Health Clinical Coverage Policies: 8A, 8A-1, 8A-2, 8A-6, 8C, 8D-2 and 8G:

Research Based-Behavioral Health Treatment (RB-BHT) Changes:

  • GTCR modifiers will be ending on 3/31/22.
  • GT modifiers have been added as a permanent part of Clinical Coverage Policy 8F. GT modifier indicates that a service is being provided through two-way real time audio-visual telehealth. GT modifiers have been added for 97151, 97151 NC, 97152, 97152 NC, 97154, 97155, 97156, 97157. Existing GTCR authorizations will be transitioned to GT authorizations by UM with a start date of 4/1/2022. GT modifiers require prior authorization.
  • KX modifiers have been added as a permanent part of Clinical Coverage Policy 8F. KX modifier denotes those services are provided telephonically. KX modifier will be added for 97156, 97157 effective 4/1/22. KX modifiers require prior authorization.
  • KXCR modifiers will be added to 97151, 97151 NC, 97152, 97152 NC, 97153, 97154, 97155 effective 4/1/22. KXCR modifiers will be ending after the end of the Public Health Emergency. KXCR modifiers require a notification SAR be submitted.
  • CR modifiers are continuing until the end at/after the Federal Public Health Emergency. CR modifier alone for RB-BHT “waive concurrent authorization under Medicare authorities.” CR modifiers require a notification SAR be submitted.
  • Only base codes need to be reflected in the treatment plan. Base codes include: 97151, 97151NC, 97152, 97152NC, 97153, 97154, 97155, 7156, 97157.

If a provider would like to use the KX modifier, they must submit a Provider Change form to request that the codes be added to their contract. KXCR and GT will be automatically added to contracts for RB-BHT providers.


Total hours approved in the treatment plan for the base code apply to all combinations of that RB-BHT code’s modifiers (i.e., GT, KX, KXCR). The KX, KXCR, and GT modifiers require prior authorization or notification SAR (as applicable) and can be authorized up to the amount authorized for the base code in the approved treatment plan. The combined claims for the base code and all applicable modifiers cannot exceed what is authorized by UM in the approved treatment plan. The provider will be required to repay the overage. As a reminder, authorization is not a guarantee of payment. Claims payment is dependent upon member funding eligibility during authorization period and contract of the service provider. Please review the example below:

A Member is authorized for 30 hours per week for 97153 (per the approved treatment plan and UM authorization).

Example 1. During the first week of March, the Member received:

10 telehealth (97153 GT)
5 telephonic (97153 KXCR)
15 In person (97153)
30 Total Hours

In Example 1, the member’s hours of authorized 97153 reached his/her maximum allowable.

Example 2. During the second week of March, the Member received:

15 telehealth (97153 GT)
5 telephonic (97153 KXCR)
15 In person (97153)
35 Total Hours

In Example 2, the member’s hours of authorized 97153 has collectively exceed his/her maximum allowable. If the provider submits claims and they adjudicate for all 35 hours, the provider will be required to repay 5 hours’ worth of services.

Updated Rate Schedule

It is Partners’ practice to continually assess rates and follow through with the commitment of reinvesting dollars into services for the consumers you serve. Our rate schedule has been recently updated and we ask that providers will refer to the currently published rates when billing claims. Please click here to view our current rate schedule. If you have questions, contact your account specialist or email

Please click here to view our current rate schedule. If you have questions, please contact your account specialist or email

State News and Updates

BreathEasyNC Training with Mountain AHEC: All physical and behavioral health facilities that contract with Medicaid must be tobacco-free by December 1, 2022, as part of the NC Medicaid Transformation. Is your facility ready? Are you interested in supporting your behavioral health organization in going tobacco-free and expanding tobacco use treatment supports? Do you need assistance in taking the next steps around policy and implementation? In this program, you will learn from experts how to successfully transition your facility and enhance your tobacco cessation treatment services. Sessions start on April 1. To learn more or to register, visit

NCDHHS Resources:

Provider Meetings and Collaboratives

Partners’ Provider Council

The Partners’ Provider Council is a professional representative and advocates for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. This month’s meeting will be held on March 25, 2022, at 9:30 a.m. Partners’ staff will join at 10:30 a.m. Register now.

Partners’ Quarterly Webinar

Partners hosts a Quarterly Provider Webinar to communicate important information and detailed updates to our providers about a variety of topics. The next webinar will be held June 8, 2022, from 1-3 p.m. All providers in the Partners’ provider network are invited to attend. Register now.

Partners LGBTQ Collaborative

Third Thursday of each month, 2-3 p.m. (Register)

Partners sponsors a monthly provider-led LGBTQ Collaborative. Topics covered include brainstorming provider initiatives, case consultation addressing LGBTQ topics of interest and support, celebrations of accomplishments, resources sharing and training needs. Please join us for this interactive session of learning and community. All meetings are held virtually.

CWCN/Dual Diagnosis Provider Forum


All providers serving dually diagnosed members or who would like to serve dually diagnosed individuals (children and adults) with intellectual and developmental disabilities, including autism, mental health disorders and who are at risk of not being able to return or maintain placement within their communities are invited to join for this monthly forum that is held the second Friday of each month.

The session will include two hours of NBCC CEs for participants who participate “live” with video and audio. Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP no. 6932. Programs that do not qualify for NBCC credit are clearly Identified. Partners is solely responsible for all aspects of the program.

If you need special accommodations, please email

Partners Diversity and Inclusion Collaborative


Partners is excited to announce the quarterly provider led Diversity and Inclusion Collaborative. All providers are welcome but a one-year commitment to the collaborative is requested.

Primary Objectives:

  • Promoting training and events to bring awareness to diversity, equity and inclusion within the LME/MCO and provider agencies
  • Engage LME/MCOs and providers in diversity, equity and inclusion conversations
  • Reviewing and developing policies and procedures that will promote diversity, equity and inclusion within the LME/MCOs and provider organizations
  • Develop and promote strategies and best practices within the realms of racial, social, sexual and gender diversity
  • Review and removal of systemic barriers to minority providers

Areas of Diversity and Inclusion include:

  • Race
  • Ethnicity
  • Age
  • National origin
  • Sexual orientation
  • Cultural identity
  • Assigned sex
  • Gender identity

Provider Training

Partners’ Training Library: Are you looking for a recent presentation from a previous Partners’ Training Academy event? Our on-demand training library is available as a resource in the Partners Training Academy. Presentations are listed in chronological order, from newest to oldest. Find slide decks, tip sheets and video tutorials.

Intensive Alternative Family Treatment Information Session

March 29, 2022, 11 a.m.-12:30 p.m. (Register)

As Partners works to expand our child continuum, we, along with Rapid Resource for Families, are hosting an information session for Therapeutic Foster Care Providers to learn more about Intensive Alternative Family Treatment. Please join us to learn more about this specialized therapeutic foster care model. After registering, you will receive a confirmation email containing information about joining the meeting.

Traumatic Brain Injury: Information, Resources and Supports

March 29, 2022, 1-3 p.m. (Register)

As Partners Health Management is proud to offer a free, interactive, virtual training for members, families and caregivers who have been diagnosed with a Traumatic Brain Injury (TBI). Join Partners, Brain Injury Association of North Carolina (BIANC) and our panel of experts for a presentation and discussion on available resources for members diagnosed with a TBI. Participants will also have an opportunity to give valuable input on needed resources. Attendees will also have a chance to win prizes!

Implementation Science 101 for Providers

March 29, 2022, 9 a.m.-10:30 a.m. (Register)

April 12, 2022, 9 a.m.-10:30 a.m. (Register)

The Children with Complex Needs (CWCN) staff is partnering with UNC Chapel Hill’s Impact Center at Frank Porter Graham Development Institute to incorporate implementation science supports within statewide workforce development activities. This collaboration was developed as part of the larger CWCN Workforce Development and Training program sponsored by NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services.

Frank Porter Graham’s work is based on implementation science principles and best practices that are applied within a local context, nurturing long-term partnerships, and achieving social impact with a focus on effective prevention and well-being strategies for children, youth, and families.

Impact Center team members will support provider agencies in navigating systems processes, enabling them to set up successful strategies that improve various policy, practice, and organizational outcomes. Implementation Science can assist staff with determining readiness across all involved teams and engage the agency to determine what it will take to accomplish their overall goals.

Frank Porter Graham will facilitate two Implementation Science 101 trainings for provider staff this spring. All provider staff who serve youth with intellectual disabilities and/or autism who have a co-occurring mental health diagnosis are encouraged to attend. Both events will cover the same information, so staff only needs to attend one.

Permanent Supportive Housing Training

April 12, 14, 19 and 21, 2022, 8:30 a.m.-12:30 p.m., (Register)

Partners has scheduled a series of virtual trainings on the evidence-based model for Permanent Supportive Housing (PSH).

With the policy change, CST providers are to offer ongoing, tenancy support services. This training will support ANY provider by improving their understanding and practice of the PSH model. Experienced and certified PSH trainers from the Technical Assistance Collaborative (TAC) have created the training. These sessions will be facilitated by TAC trained Partners’ staff. This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video, you will need to wait to take a face-to-face class. If you are not participating by video, you will be removed from the session. You must attend all four sessions of training to receive credit. If you need accommodations to participate in these sessions, email

Target Audience: All CST staff members (15 hours of Tenancy Support Training must be completed within 90 days of hire. This training meets that requirement), ACTT, TCLI, and any housing staff.

Trainers: Michelle Stroebel and Julie Holman, Partners Health Management

DBT Help for Complex Cases Virtual Training

April 19 and 20, 2022, 9-12:15 p.m. (Register)

Join Partners Training Academy for Dialectical Behavioral Therapy (DBT) Help for Complex Cases Virtual Training. DBT is an evidence-based practice for complex cases involving multiple diagnoses that are difficult to treat and understand. Learn foundational principles of contemporary behavioral therapy to target and work with the processes that occur across many diagnoses.

Training will take place over two days, April 19 and 21, from 9 a.m. to 12:15 p.m., using the same training link both days. Participants will have to be present with audio and visual capabilities for both sessions to receive credit. No Partial credit will be given.

NCSAPPB approved for up to 6 hours SS (EBT) (PSY) 20-282-S
Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

If you need accommodations please email

Cultural Competency: CLAS Standards

April 20, 2022, 1:30-4:30 p.m. (Register)

Join Partners Training Academy for this training on Culturally and Linguistically Appropriate Services (CLAS). The Office of Minority Health established CLAS standards to address health equity and improve outcomes. This training will not only review the standards themselves but also reviews the wealth of tools and training materials available free of charge to provider.

This session does not offer CE’s. If you need accommodations to attend this training, email

HIV and Ethics Training

May 17-19, 2022, 9 a.m.-12:15 p.m., (Register)

A 2022 update on global, national and local trends in HIV diagnosis and treatment. Understanding the impact of Social Determinants of Health on providing effective behavioral health services. Ethical dilemmas and ethical decision-making processes and more! If you need accommodations to attend this training, email

Trainer: Eric Ottinger

Provider Open House

First Thursday of the month, 9-11 a.m. (Register)

Join Partners’ Provider Network, Claims, Access to Care, Utilization Management, Care management and Quality Management staff for an interactive information Session. This open-house style event will allow each attended tome to work one-on-one with Partners’ staff to discuss any issues, questions, or unfamiliar topics. Participants are encouraged to bring their own laptops to access their specific workflow.

This open house will reoccur monthly on the first Thursday of each month from 9 to 11 a.m. virtually. These sessions will not have a formal presentation or start time but, is the providers time to meet one-on-one with Partners staff for technical assistance. As a registered attendee, you are welcome to arrive and exit at your convenience, depending on the amount of time you feel is needed with our staff. The intended audience for the open house includes established and new providers to the Partners’ network. Providers who are new in the Partners’ network are advised to already have established access to AlphaMCS and reviewed the provider orientation toolkit prior to attending a session.

Target Audience: Existing and New Providers in Partners Health Management Network.
If you need accommodations to participate in this session email

CBT Learning Community


Join like-minded providers in a learning community to explore skills, concepts, case studies, and expand your techniques. This learning community will help you to learn practical ways to use evidence-based practices in your day-to-day work with members. This session does not offer NBCC CEs.

On-Demand: Abuse, Neglect and Exploitation Training:

Trainer:  Chandra Henson, Catawba County Social Services.

The Partners Training Academy Learning Library offers on-demand material (less than 30 minutes) for providers. Learn about APS processes, provider responsibilities, as well as signs and symptoms of potential mistreatment, exploitation and abuse. No National Board of Certified Counselors (NBCC) continuing education credits will be offered.

On-Demand Housing Training:

The Partners Training Academy Learning Library offers brief on-demand materials for providers who work with members seeking housing. These are designed for those new to the material. Ideal for new staff orientation and training.

Housing Tutorials

  • Housing Resources Overview
  • Housing First Model
  • Homelessness and Housing for People with Behavioral Health Challenges

Technical Assistance Collaborative (TAC) materials

  • Section 8 Made Simple
  • Vouchers Database by County in NC 

Community Training

All Trainings are virtual via Zoom and last two hours unless otherwise specified. For more information contact: Jeanne Patterson,, or Amber Matthews,

Partners Community Café
Fourth Wednesday of the month, 10-11 a.m. (Register)

Join Partners for our monthly Community Café, where we focus on relevant issues, concerns and ideas to improve the lives of those we serve.

QPR (Question Persuade Refer) Suicide Prevention

Two sessions to choose from:

Many have experienced recent losses. The risk of suicide is still high. This training teaches the skills to intervene in a suicide crisis.
**The maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first come first serve basis.

Trauma Informed Care

March 23, 2022, 2 p.m. (Register)

Let’s look at how our behavior affects others with trauma history. What are some simple changes we can make using what we know about trauma?

Darkness to Light

Two sessions to choose from:

This training provides education about child sexual abuse and the steps you can take to prevent and report child sexual abuse. This training is offered two times in April. You may register for either one. Seats are limited. Please register early.

Human Trafficking: Keeping Our Children Safe

Two sessions to choose from:

Human Trafficking is a global problem, even in the United States. Children may be spending more time online than usual. Learn about trafficking around the world and some ideas about how to keep our children safe.

Introduction to Trauma and Resilience

March 30, 2022, 10 a.m. (Register)

Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior, and health. Learn about trauma and how to address the effects as well as ow to develop resilience.

Community Resilience Model® (CRM)

April 4, 2022, 2 p.m. (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM is to create trauma-informed and resilient communities.

An Introduction to Child and Family Teams: A Cross-System Training from The Family’s Perspective (Part 1)

April 6 and 7, 9 a.m.-4 p.m. (Register)

CFT 1 is a two-day experiential training (when you register, you are agreeing to attend both days) with a goal of providing an overview of Child and Family Team meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing Child and Family Teams through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members over 18 years of age are encouraged to attend this training. Sessions must have a minimum of 10 participants. Please do not schedule other appointments during this training. Register soon-this class will fill quickly.

Mental Health 101

April 11, 2022, 2 p.m., (Register)

In this two-hour training, learn about some of the more common behavioral health disorders. The class includes treatment and what to do in a crisis.

Risk & Resilience Buffering Toxic Stress Module 6: Building Adult Resilience

April 20, 2022, 2 p.m. (Register)

May 5, 2022, 2 p.m. (Register)

We have focused on young children and how we can support their development. This final module shifts to the importance of well-being in adults and how we can continue to build our resilience. Modules stand alone and there are no prerequisites to attend any of the modules.

Domestic Violence: How to Help

April 27, 2022, 2 p.m. (Register)

Many of us are still home more than usual and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help.

Risk & Resilience Buffering Toxic Stress: Module 4-Limbic Calming and Module 5-Cortical Coping

May 4, 2022, 2 p.m. (Register)

This is a follow-up to Modules 1-3. Module 4 teaches how to help very children calm their limbic systems. In Module 5 we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving.

Additional Events and Training

2021-2022 National Center for Start Services Online Training Series: The START National Online Training Series is designed to build capacity of IDD-MH professionals by providing innovative, evidence-based online training. Presentations are pre-recorded and released once a month, September through April. Presentations are typically 50-60 minutes in length. A live Q&A session with each month’s presenter is held on the third Friday of the month from 1-2 p.m.

To view trainings, please visit 2021-2022 START National Online Training Series | Center for START Services

NC TIDE 2022 Behavioral Health Conference

April 25-27, 2022, Wilmington, NC

Join behavioral health professionals from across North Carolina in Wilmington for this year’s conference!

Looking for Tax Services? Try Forsyth Free Tax, a program of Experiment in Self-Reliance. They provider free tax preparation for people who qualify. Services are provided by appointment only, please visit or call 336-722-9400, option four to learn more.

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to ear national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email or visit to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region. Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults, and families struggling with mental health and substance use. Together, group members:

  • Identify gaps in services.
  • Partner with agencies and families.
  • Develop helpful resources.
  • Assist providers and families with issues related to services.
  • Ensure access to quality services.

Currently, all collaboratives are meeting virtually. If you are interested in learning more about this

group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–      Burke

–      Cabarrus

–      Catawba

–      Cleveland


–      Gaston

–      Iredell

–      Lincoln

–      Rutherford


–      Stanly

–      Surry

–      Union

–      Yadkin