Provider Communication Bulletin #126

Partners Provider Council Meets February 25; Quarterly Provider Webinar to be Held March 9

The Partners’ Provider Council is a professional representative and advocates for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. This month’s meeting will be held on Feb. 25, 2022, at 9:30 a.m. Partners’ staff will join at 10:30 a.m. Register now.

Partners hosts a Quarterly Provider Webinar to communicate important information and detailed updates to our providers about a variety of topics. The next webinar will be held on March 9, 2022, from 1-3 p.m. All providers in the Partners’ provider network are invited to attend. Register now.

Utilization Management Updates

Submission of Notification Service Authorization Requests (SARs): A Notification SAR is needed for many services that have a pass-through period. Notification SARs do not require clinical documentation or justification of medical necessity criteria; however, Notification SARs are required for claims payment. Please remember to complete the necessary and required fields to submit a SAR in Alpha and indicate that you are submitting a Notification SAR for pass-through in the Justification for Service Request section.

Partners Utilization Management will allow late submission of Notification SARs as no medical necessity review is being conducted. Notification SARs can be submitted on or before the first day of service up to the date of the first medical necessity review.

If you have additional questions regarding Notification SARs, please email UMquestions@partnersbhm.org

Clinical Documentation: Person-Centered Plans: The Person-Centered Plan (PCP) is the umbrella under which all planning for treatment, services and supports occurs. The Person-Centered Planning process enables people important to the person, as well as people who will provide supports and services, to come together and plan the specifics – the “who, what, when, and where,” related to the supports and services that will be offered.

Please remember that:

  • For members who have a PCP, all services the member is receiving should be reflected on a unified Person-Centered Plan. Additional Information about the PCP can be found in the NC DHHS Person-Centered Planning Manual https://www.ncdhhs.gov/media/83/open or on the NCDHHS website https://www.ncdhhs.gov/person-centered-planning.
  • You must submit either handwritten or electronic signatures on all documentation. Remember to include credentials, date, and check all appropriate medical necessity boxes. Partners Utilization Management Department does not accept “signature on file” for Person-Centered Plan signatures, given parameters set forth in the APSM 45-2 and the Person-Centered Planning Instruction Manual which describe the components needed for PCP Signatures. Per APSM 45-2: “A handwritten signature requires a handwritten date, and an electronic signature may have a typed date. In either case, entering the date at the time that the signature is written confirms that the signature was made on that date. The date entered should be the date that the responsible person signs the document. The practice of pre-or post-dating signatures in any form or circumstance is prohibited.”

If you have additional questions regarding Person-Centered Plans, please email UMquestions@partnersbhm.org

ATTENTION: Innovations Community Living and Supports providers: UM and the Claims department have received an increase in questions as to why Community Living and Supports (CLS) claims are now denying. Claims for CLS using the T2013 and T2012 codes with modifiers (except for the flexibility modifiers) are required to have Prior Authorization under the Community Living and Supports ALL code as of Aug. 16, 2021. Some authorizations for T2013TF were missed in the authorization transition to the ALL code, which has caused issues with claims being denied for the other codes. UM has been updating and adding CLS ALL authorizations back to Aug. 16, 2021, for these codes to process correctly through HHAExchange as well as AlphaMCS. Partners has made the decision NOT to recoup CLS claims that were paid outside of the CLS ALL authorizations. For claim denials going forward, Partners will do a retroactive review for these services for up to 90 days from the date of service. This is effective for services from Aug. 16, 2021, going forward.

Please email UMQuestions@partnersbhm.org if you have questions.

NC-SNAP Training Information and Reminders: Provider agencies delivering intellectual and developmental disabilities (I/DD) services are responsible for the completion of the NC Support Needs Assessment Profile (NC-SNAP). Partners does not complete NC-SNAPs on behalf of provider agencies.

Provider agencies should have a certified NC-SNAP examiner on staff. If your agency does not have a certified NC-SNAP examiner on staff, Partners encourages you to work with other agencies to get NC-SNAPs completed annually as required.

Please refer to the Partners Provider Training Catalog for instructions on how to obtain NC-SNAP Certification training: https://www.partnerstraining.org/provider-training-catalog/

Reminders

  • An NC-SNAP is required for individuals with intellectual and/or developmental disabilities receiving services funded by State funds (IPRS), (b)(3) or residing in an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) unless the member has completed a Supports Intensity Scale assessment.
  • An NC-SNAP is valid for one year. Authorization periods must be covered by a valid NC-SNAP. A gap in NC-SNAP coverage dates could result in the recoupment of claims.
  • An NC-SNAP update must be completed if the member is transferred to another I/DD service provider, is discharged, or will no longer receive any I/DD services (including transitioning to non-I/DD services). An update is done by completing the NC-SNAP Summary Report and Supplemental Information form (cover page), marking the change in DD Support Status, and indicating the changes on the form. A new NC-SNAP Assessment is not needed for updates.
  • Providers must submit NC-SNAPs for entry into the State NC-SNAP database AND upload to AlphaMCS to comply.
    • Completed NC-SNAPs and updates must be e-mailed to Laura Reisinger or faxed to 704-884-2690, Attention: Laura Reisinger
    • Completed NC-SNAPs (all pages) and NC-SNAP updates must be uploaded into the AlphaMCS Patient Maintenance Documents section.

If you have questions, please contact Laura Reisinger by email at lreisinger@partnersbhm.org, by phone at 704-884-2645, or fax to 704-884-2690.

(b)(3) In-Home Skill Building Changes: Changes have been made to the Partners (b)(3) In-Home Skill Building (IHSB) service authorization guidelines and claims submissions to be aligned with Electronic Visit Verification (EVV). Billing for (b)(3) In-Home Skill Building will be a 15-minute unit using only code T2013U4. All authorizations will be requested under T2013 U4 regardless of the phase of treatment

Partners’ Benefit Grid and (b)(3) In-Home Skill Building definition have been updated to reflect these changes and will be available on the Provider Knowledge Base.

For questions related to EVV please contact EVVsupport@partnersbhm.org

For questions related to authorization transition please contact UMQuestions@partnersbhm.org

LME/MCO Expectations for Long Term Support Service Implementation

Long Term Community Supports (LTCS) is an innovative, community-based, comprehensive service for adults with I/DD. LTCS is an alternative service definition in lieu of ICF-IID level of care under the Medicaid benefit. This service enables Partners to provide comprehensive and individualized active treatment services to adults with I/DD to maintain and promote their functional status and independence.

A day program is defined as a group, facility-based service, that helps individuals, with acquiring, retaining, improving their socialization and daily living skills. Facility-based services MUST include community-based integration activities.

Community activities (inclusion, integration) are furnished in a community-based setting, separate from the individual’s place of residence or a “facility”. Individuals engage in community interests and activities of their CHOICE with persons who do not have disabilities.

LTCS has five service levels (1-5). The following summary/overview is being communicated to assist providers in fully understanding the LME/MCO’s expectations and objectives of the service as it pertains to all five of its levels.

  • LTCS Level 1 applies to individuals living at HOME (their own home or with their family) and needing/receiving a meaningful day (a minimum of one day per week and a minimum of three hours/day, a maximum of five days a week, six hours a day, 30 hours per week). Individuals will maintain/develop skills of active treatment as outlined in the individual’s Person-Centered-Plan. The member/guardian should be educated on all meaningful day options and have input/CHOICE into what a meaningful day/week is for the recipient.  If the meaningful day provider is the only provider involved with providing the service, the service must include facility-based and/or community-based integrated activities. Supported Employment is not a part of the LTCS service and service authorization should be sought separately. A sole meaningful day provider is responsible for the authorization, PCP and rate request associated with meeting the individual’s meaningful day needs.
  • Each member receiving LTCS shall have a Person-Centered-Plan (PCP). The PCP is the umbrella under which all planning for treatment services and supports occurs. The Person-Centered-Planning process enables people important to the person, as well as people who will provide supports and services to come together and plan the specifics – the “who, what, when and where,” related to the supports and services that will be offered. Additional information about the PCP can be found in the NC DHHS Person-Centered-Planning Manual:

https://www.ncdhhs.gov/media/83/open or on the NC DHHS website: https://www.ncdhhs.gov/person-centered-planning

  • If a residential provider (Levels 2-5) and a day provider (both) are involved with providing the LTCS service, the residential provider is the “Keeper of the Plan” and is responsible for coordinating the member’s needs, which includes a meaningful day. The residential provider can provide the meaningful day services in addition to the residential services OR the residential provider can sub-contract out the meaningful day component of LTCS. If the residential provider chooses to sub-contract with a meaningful day provider, the residential provider is responsible for the oversight of the LTCS service; this includes all aspects of compliance for staffing and service delivery. As Keeper of the Plan and the agency submitting the Medicaid claims for service, this means the residential provider/Keeper of the Plan is responsible for potential Medicaid paybacks, if LTCS service definition and State standards/requirements are not adhered to. In this scenario, meaningful day providers are expected to provide the Keeper of the Plan with any and all documentation to support that staffing, facilities and service delivery are following LTCS and all State standards/requirements.
  • Baseline rate increases are currently being considered, but in the meantime, the LME/MCO would like to remind residential providers to follow the individualized rate request process, when coordinating an individual’s service needs, group and/or individualized community inclusion time, awake or sleep overnight staffing, drop-in support or 24-hour staffing to ensure health and safety, transportation, supervision, meaningful day activities based on choice and valued direct support professionals that are paid livable wages to provide these supports.
  • LTCS service documentation will vary based on the LTCS Level. Level 1 (meaningful day) requires a full-service note as defined in the Records Management and Documentation Manual (APSM 45-2). All content or elements of a full-service note must be included. As shared previously, the format of the note is not prescriptive. The note can look like a service grid or a note, but it must contain all elements of a full-service note. LTCS also requires a monthly or quarterly summary by the QP.
  • For LTCS levels 2 through 5, a shift notes with all the elements of a service note as described in APSM 45-2 is required. Both the residential and meaningful day provider must prepare compliant notes that cover all shifts during the member’s 24-hour day. Furthermore, meaningful day provider’s notes should be given to the Keeper of the Plan after completion.
  • LTCS service definition revisions will continue, as barriers are identified and when Partners can be flexible but Medicaid compliant, or changes improve the quality of life for the individuals we all work together to support.

Thank you for your cooperation and commitment to the individuals you serve and support. If you have any additional questions or concerns, please reach out to your Provider Specialist for technical assistance.

Claims Information

Providers are reminded to use the email claimsdepartment@partnersbhm.org for all email inquiries so that they are handled in the most efficient manner. Please do not send email directly to individual employees.

AlphaMCS Portal University is an available resource and guide for navigating AlphaMCS. If you need additional claims training, email claimsdepartment@partnersbhm.org to schedule a time for training.

Explanation of Benefits requests for Coordination of Benefits Claims

As a reminder, Partners does request copies of the Explanation of Benefits for members/claims submitted indicating Coordination of Benefits. The request will originate via email from Partners Claims staff. Once requested, please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

Reminder: Taxonomy Code 193200000X

Taxonomy Code 193200000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.

Jan. 2022: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 9.1

 

Top Five Medicaid Claim Denials for Jan. 2022

Claim Denial

Provider Recommended Action Steps
Duplicate claim. The claim has previously been submitted and adjudicated. Do not refile.
Service is not authorized. Verify Service Authorization for consumer/member. Contact Utilization Management.
No coverage available for Patient/Service/Provider combo.

 

 Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance covering to date of service submitted on the claim. If this appears to be correct, contact the LME/MCO for further assistance.
Claim received after billing period. Write off charges as non-billable. Do not rebill.
Billing Taxonomy Submitted is not associated with the billing NPI Rebill claims with the correct taxonomy/NPI information.

State News and Updates

Building Capacity for Home & Community Based Services through Collective Impact: The Money Follows the Person Demonstration Project is pleased to announce that Cares at the UNC-Chapel Hill School of Social Work has been contracted by North Carolina Money Follows the Person (MFP) to oversee an initiative titled, Building Capacity for Home & Community Based Services through Collective Impact.

Funding for this project comes from the Centers for Medicare and Medicaid Services (CMS) and is aimed at addressing areas of concern in building communities that are inclusive of people with Intellectual and Developmental Disabilities (I/DD), Traumatic Brain Injury (TBI), physical disabilities, and older adults with support needs.

Cares is requesting applications for a four-year project (plus an optional fifth year renewal). Up to four organizations will receive grant funding to develop and implement initiatives using the collective impact framework. Awarded funds will not exceed one hundred and fifty thousand dollars ($150,000) per grantee per contract year.

Awards will be given in the following focus areas:

  1. Affordable accessible housing
  2. Transportation
  3. Direct support workers
  4. Natural supports

An information session will be held on Wednesday, Feb. 23 from 10 a.m.-noon. Please see the links below for more information and help us to disseminate the funding announcement.

Registration Open: CCME’s 2022 Quality Forum Webinars: Registration is open for Carolina Centers of Medical Excellence’s 2022 Quality Forum webinars. This year’s Forum webinars will highlight two topics that are beneficial to both LME/MCO employees and providers. If you want to attend, but cannot make the live webinars, the recordings will be available to everyone who registers. Instructions on how to access the recordings will be emailed after the live events.

February 17, 1 p.m. – 2 p.m.

Implementing ASAM Needs Assessments for Addiction Treatment

Register here: https://us06web.zoom.us/webinar/register/WN_mHjyz6HyTnChuG83gPTNsA

  • What are the ASAM Placement Criteria and how could they improve quality and outcomes from addiction treatment?
  • What are the challenges and potential unintended consequences of implementing the ASAM criteria and how can they be avoided?
  • How can ASAM implementation be monitored and ASAM assessments used to inform needs and network adequacy assessments?

March 3, 1 p.m.-2 p.m.

The Research Evidence on the Efficacy of Telehealth for Addiction and Mental Health

Register here: https://us06web.zoom.us/webinar/register/WN_9VzLOcfFQ7ml4Le4sqQDiw

  • Can telehealth improve access to care?
  • What is the efficacy of telehealth for mental health and addiction treatment?
  • How can data inform evolving policies regarding telehealth?

BreathEasyNC Training with Mountain AHEC: All physical and behavioral health facilities that contract with Medicaid must be tobacco-free by December 1, 2022 as part of the NC Medicaid Transformation. Is your facility ready? Are you interested in supporting your behavioral health organization in going tobacco-free and expanding tobacco use treatment supports? Do you need assistance in taking the next steps around policy and implementation? In this program, you will learn from experts how to successfully transition your facility and enhance your tobacco cessation treatment services. Sessions start on March 11. To learn more or to register, visit https://mahec.net/event/67759.

NCDHHS Resources:

Provider Meetings and Collaboratives

Partners’ Provider Council

The Partners’ Provider Council is a professional representative and advocates for all service providers in the Partners’ service area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. Meetings are held on the fourth Friday of the month. This month’s meeting will be held on Feb. 25, 2022, at 9:30 a.m. Partners’ staff will join at 10:30 a.m. Register now.

Partners’ Quarterly Webinar

Partners hosts a Quarterly Provider Webinar to communicate important information and detailed updates to our providers about a variety of topics. The next webinar will be held March 9, 2022, from 1-3 p.m. All providers in the Partners’ provider network are invited to attend. Register now.

Partners LGBTQ Collaborative

Third Thursday of each month, 2-3 p.m. (Register)

Partners sponsors a monthly provider-led LGBTQ Collaborative. Topics covered include brainstorming provider initiatives, case consultation addressing LGBTQ topics of interest and support, celebrations of accomplishments, resources sharing and training needs. Please join us for this interactive session of learning and community. All meetings are held virtually.

Provider Training

Partners’ Training Library: Are you looking for a recent presentation from a previous Partners’ Training Academy event? Our on-demand training library is available as a resource in the Partners Training Academy. Presentations are listed in chronological order, from newest to oldest. Find slide decks, tip sheets and video tutorials. https://www.partnerstraining.org/training-library/

Surviving and Thriving as a Helping Professional

February 22, 2022, 1-4 p.m. (Register)

Join Partners Training Academy for an interactive training to examine the challenges of Compassion Fatigue, Compassion Satisfaction, and Burnout. The COVID Pandemic and Opioid Crisis have created an unprecedented level of stress on society, and in particular on those serving on the frontlines of care in mental health, developmental disabilities and substance use disorder services.

Research-based and practical, this three-hour interactive training is customized for the unique stressors of this group of professionals. Participants will explore protective and risk factors that inherently exist in working on the front lines of with human suffering, examine healthy and unhealthy workplace dynamics, and collaborate as clinical professionals on unique ways to cultivate compassion satisfaction and approach these challenges. Those who attend will assess their individual measures in these areas and emerge with in-depth knowledge and better understanding of ways to expand their own resilience as helping professionals.

This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video, you will need to wait to take a face-to-face class. If you are not participating by video, you will be removed from the session.

If you need accommodations to attend this training email training@partnersbhm.org.
Trainer: Joanna Linn

Provider Open House

First Thursday of the month, 9-11 a.m. (Register)

Join Partners’ Provider Network, Claims, Access to Care, Utilization Management, Care management and Quality Management staff for an interactive information Session. This open-house style event will allow each attended tome to work one-on-one with Partners’ staff to discuss any issues, questions, or unfamiliar topics. Participants are encouraged to bring their own laptops to access their specific workflow.

This open house will reoccur monthly on the first Thursday of each month from 9:00 a.m. till 11:00 a.m. virtually. These sessions will not have a formal presentation or start time but, is the providers time to meet one-on-one with Partners staff for technical assistance. As a registered attendee, you are welcome to arrive and exit at your convenience, depending on the amount of time you feel is needed with our staff. The intended audience for the open house includes established and new providers to the Partners’ network.  Providers who are new in the Partners’ network are advised to already have established access to AlphaMCS and reviewed the provider orientation toolkit prior to attending a session.

Target Audience: Existing and New Providers in Partners Health Management Network.
If you need accommodations to participate in this session email training@partnersbhm.org

Cognitive Behavioral Therapy (CBT) Foundations

March 1 and March 3, 2022, 9 a.m.-12:15 p.m. (Register)

Join Partners training Academy for Cognitive Behavioral Therapy (CBT) training. CBT is an evidenced-based practice focuses on challenging and changing unhelpful cognitive distortions and behaviors, improving emotional regulation, and the development of personal coping strategies that target solving current problems. This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video, you will need to wait to take a face to face class. If you are not participating by video, you will be removed from the session. This training is for two, three-hour sessions on March 1 and March 3. You must attend both trainings to receive credit. No partial credits will be given.

NCSAPPB and NBCC approval for up to 6 hours.

Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.
If you need accommodation to attend this training email training@partnersbhm.org
Trainer: Eric Ottinger

Addressing the Workforce Crisis Session 1

Two opportunities:

Join Partners Training Academy as we explore ways to address the DSP workforce crisis. This session will focus on evidence-based training programs that promote best practices; adult learning best practices; partnerships with high schools and local colleges for early identification and recruitment; and career ladders and wage incentive programs.

This session does not offer continuing education credits.

If you need accommodation to attend this training email training@partnersbhm.org

Co-Facilitators: Matthew Potter and Matthew James

Motivational Interviewing

March 7 and 8, 2022, 9 a.m.-5 p.m. (Register)

Join Partners Training Academy for this two-day, interactive virtual live training that will cover the fundamentals of Motivational Interviewing (MI). This training will be done by a MINT trainer and will meet NC service definition training requirements. This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video, you will need to wait to take a face-to-face class. If you are not participating by video, you will be removed from the session. This training is for Monday and Tuesday (March 7 and March 8), You must attend both training to receive cred/it. No partial credits will be given.

Approved for 13 NBCC CEs

Partners has been approved by NBCC as an Approved Continuing Education Provider,
ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

If you have any accessibility or accommodation needs, please email training@partnersbhm.org

Trainer: Tami Grossens

 CBT Learning Community

Two sessions:

Join like-minded providers in a learning community to explore skills, concepts, case studies, and expand your techniques. This learning community will help you to learn practical ways to use evidence-based practices in your day-to-day work with members. This session does not offer NBCC CEs.

Addressing the DSP Workforce Crisis Session 2

Two opportunities:

  • March 14, 2022, 10 a.m.-12 p.m. (Register)
  • March 18, 2022, 1 p.m.-3 p.m. (Register)

Join Partners Training Academy as we explore ways to address the DSP workforce crisis. This session will focus on why we are doing this; the rights and dignity of People with Disabilities/Social Justice framing; Creating a culture of Value and Power Sharing; Effective Supervision- Clinical Coaching; Continuous quality improvement and data-based decision-making for workforce; and Regional Council funding.

This session does not offer continuing education credits.

If you need accommodation to attend this training email training@partnersbhm.org

Co-Facilitators: Matthew Potter and Matthew James

On-Demand: Abuse, Neglect and Exploitation Training: https://www.partnerstraining.org/training-library/

Trainer:  Chandra Henson, Catawba County Social Services.

The Partners Training Academy Learning Library offers on-demand material (less than 30 minutes) for providers. Learn about APS processes, provider responsibilities, as well as signs and symptoms of potential mistreatment, exploitation and abuse.  No National Board of Certified Counselors (NBCC) continuing education credits will be offered.

 On-Demand Housing Training:  https://www.partnerstraining.org/training-library/

The Partners Training Academy Learning Library offers brief on-demand materials for providers who work with members seeking housing. These are designed for those new to the material. Ideal for new staff orientation and training.

Housing Tutorials

  • Housing Resources Overview
  • Housing First Model
  • Homelessness and Housing for People with Behavioral Health Challenges

Technical Assistance Collaborative (TAC) materials

  • Section 8 Made Simple
  • Vouchers Database by County in NC

Community Training

All Trainings are virtual via Zoom and last two hours unless otherwise specified. For more information contact: Jeanne Patterson, jpatterson@partnersbhm.org, or Amber Matthews, amatthews@partnersbhm.org

Partners Community Café
Fourth Wednesday of the month, 10-11 a.m. (Register)

Join Partners for our monthly Community Café, where we focus on relevant issues, concerns and ideas to improve the lives of those we serve.

QPR (Question Persuade Refer) Suicide Prevention

Two sessions to choose from:

March 2, 2022, 10 a.m. (Register)

March 21, 2021, 2 p.m. (Register)

Many have experienced recent losses. The risk of suicide is still high. This training teaches the skills to intervene in a suicide crisis.
**the maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first come first serve basis.

Trauma Informed Care

Two opportunities:

Let’s look at how our behavior affects others with trauma history. What are some simple changes we can make using what we know about trauma?

Risk & Resilience Buffering Toxic Stress: Modules 1-3

March 8, 2022, 2 p.m. (Register)

This training provides information about how early childhood stress and trauma can result in negative outcomes in areas of learning, behavior and health throughout the lifespan. The definition of early childhood mental health as promoting healthy social emotional development through nurturing young minds from birth throughout early childhood is the core principle of this training

Risk & Resilience Buffering Toxic Stress: Module 4-Limbic Calming and Module 5-Cortical Coping

March 9, 2022, 10 a.m. (Register)

This is a follow-up to Modules 1-3. Module 4 teaches how to help very children calm their limbic systems. In Module 5 we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving.

Risk & Resilience Buffering Toxic Stress Module 6: Building Adult Resilience

March 10, 2022, 10 a.m. (Register)

We have focused on young children and how we can support their development. This final module shifts to the importance of well-being in adults and how we can continue to build our resilience. Modules stand alone and there are no prerequisites to attend any of the modules.

Community Resilience Model® (CRM)

March 16, 2022, 10 a.m. (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM is to create trauma-informed and resilient communities.

Domestic Violence: How to Help

March 17, 2022, 10 a.m. (Register)

Many of us are still home more than usual and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help.

Mental Health 101

March 22, 2022, 10 a.m., (Register)

In this two-hour training, learn about some of the more common behavioral health disorders. The class includes treatment and what to do in a crisis.

Darkness to Light

March 25, 2022, 10 a.m. (Register)

This training provides education about child sexual abuse and the steps you can take to prevent and report child sexual abuse. This training is offered two times in April. You may register for either one. Seats are limited. Please register early.

Human Trafficking: Keeping Our Children Safe

March 28, 2022, 2 p.m. (Register)

Human Trafficking is a global problem, even in the United States. Children may be spending more time online than usual. Learn about trafficking around the world and some ideas about how to keep our children safe.

Introduction to Trauma and Resilience

March 30, 2022, 10 a.m. (Register)

Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior, and health. Learn about trauma and how to address the effects as well as ow to develop resilience.

An Introduction to Child and Family Teams: A Cross-System Training from The Family’s Perspective (Part 1)

April 6 and 7, 9 a.m.-4 p.m. (Register)

CFT 1 is a two-day experiential training (when you register, you are agreeing to attend both days) with a goal of providing an overview of Child and Family Team meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing Child and Family Teams through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members over 18 years of age are encouraged to attend this training. Sessions must have a minimum of 10 participants. Please do not schedule other appointments during this training. Register soon-this class will fill quickly.

Additional Events and Training

Building Community Resilience: Understanding Adverse Childhood Experiences

March 3, 2022, 7-8:30 p.m. (Register)

The Pointe Church

6700 Wilkinson Blvd., Belmont, NC 28012

While often hidden, many members of our community have experienced childhood trauma. Whether it was abuse or neglect, witnessing violence, losing a parent to death or divorce, or other painful events, these traumas often lead to drug misuse, mental health problems, and the early onset of chronic disease when affected children become adults. Take part in this program to learn more about adverse childhood experiences (ACES), how our community can prevent them, and how we can help affected children. The Gaston Controlled Substance Coalition is sponsoring this free panel discussion.

2021-2022 National Center for Start Services Online Training Series: The START National Online Training Series is designed to build capacity of IDD-MH professionals by providing innovative, evidence-based online training. Presentations are pre-recorded and released once a month, September through April. Presentations are typically 50-60 minutes in length. A live Q&A session with each month’s presenter is held on the third Friday of the month from 1-2 p.m.

To view trainings, please visit 2021-2022 START National Online Training Series | Center for START Services

TBI Stakeholder Community: Please join the Administration for Community Living (ACL) in observance of Brain Injury Awareness Month. In lieu of ACL’s annual in-person Traumatic Brain Injury (TBI) Stakeholder Day, a virtual TBI Stakeholder Day will be held on March 8, 2022, noon-4:30 p.m.

Each year, TBI Stakeholder Day brings all stakeholders together to discuss important issues around TBI services, supports, and systems and to learn from other stakeholders, brain injury survivors, family members, support networks, and state and federal representatives. This year, there will be sessions on Survivor Engagement Strategies, Domestic Violence and the Effect on Children, Effective Partnerships with Behavioral Health with a Focus on Suicide, and Effective Strategies for Using and Leveraging Data. Issues of equity and intersectionality will be woven into each session. Although the agenda for the TBI Stakeholder Day is being finalized, plans are to include state and federal representatives as well as brain injury survivors and family members in the sessions.

Session participants will be given the opportunity to ask questions during each session. There will be no cost to register for the TBI Stakeholder Day. The webinar will be live-captioned and ASL-interpreted. If you require additional accommodations to participate or if you have any questions about the sessions, please do not hesitate to email tbitarc@hsri.org.

NC TIDE 2022 Behavioral Health Conference

April 25-27, 2022, Wilmington, NC

Join behavioral health professionals from across North Carolina in Wilmington for this year’s conference!

Looking for Tax Services? Try Forsyth Free Tax, a program of Experiment in Self-Reliance. They provider free tax preparation for people who qualify. Services are provided by appointment only, please visit www.forsythfreetax.com or call 336-722-9400, option 4 to learn more.

Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to ear national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email mjames@mounteag.com or visit https://mounteag.com/contact/ to submit a contact form.

Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region. Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults, and families struggling with mental health and substance use. Together, group members:

  • Identify gaps in services.
  • Partner with agencies and families.
  • Develop helpful resources.
  • Assist providers and families with issues related to services.
  • Ensure access to quality services.

Currently, all collaboratives are meeting virtually. If you are interested in learning more about this

group or attending, please email Partners Community Engagement.

Select a county below to go to the associated collaborative information:

–       Burke

–       Cabarrus

–       Catawba

–       Cleveland

 

 –       Gaston

–       Iredell

–       Lincoln

–       Rutherford

 

 –       Stanly

–       Surry

–       Union

–       Yadkin