Checkwrite Reminders

In keeping with the approved Partners checkwrite schedule for 2020, there will be no checkwrite on December 29, 2020. The 2021 Checkwrite Schedule has been added to the Partners Provider Knowledge Base and can be found at https://providers.partnersbhm.org/finance-documents-forms/.

NC-SNAP Training

Completion of the NC-SNAP is the responsibility of provider agencies delivering intellectual and developmental disabilities (I/DD) services. Partners does not complete NC-SNAPs on behalf of provider agencies.

Provider agencies should have a certified NC-SNAP Examiner on staff. If your agency does not have a certified NC-SNAP Examiner on staff, Partners encourages you to work with other agencies to get NC-SNAPs completed annually as required.

Please refer to the Partners Provider Training Catalog for instructions on how to obtain NC-SNAP Certification training. https://www.partnerstraining.org/provider-training-catalog/

Reminders

  • An NC-SNAP is required for individuals with intellectual and/or developmental disabilities receiving services funded by state funds (IPRS), (b)(3) or residing in an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) unless the member has completed a Supports Intensity Scale® assessment.
  • An NC-SNAP is valid for one year. Authorization periods must be covered by a valid NC-SNAP. A gap in NC-SNAP coverage dates could result in recoupment of claims.
  • A NC-SNAP Update must be completed if the member is transferred to another I/DD service provider, is discharged, or will no longer receive any I/DD services (including transitioning to non-I/DD services). An update is done by completing the NC-SNAP Summary Report and Supplemental Information form (cover page), marking the change in DD Support Status and indicating the changes on the form.
  • Providers must submit SNAPs for entry into the state’s NC-SNAP database AND upload to AlphaMCS to be in compliance.
    • Complete NC-SNAPs and updates must be emailed to Laura Reisinger or faxed to 704-884-2690; Attention: Laura Reisinger and Roxann Revels.
    • Complete NC-SNAPs (all pages) and NC-SNAP updates must be uploaded into the AlphaMCS Patient Maintenance Documents section.

If you have questions you may contact Laura Reisinger by email at lreisinger@partnersbhm.org, by phone at 704-884-2645, or fax to 704-884-2690.

As a reminder, LME-MCO Joint Communication Bulletin # J362, dated April 29, 2020, confirmed that The Centers for Medicare & Medicaid Services (CMS) approved a technical amendment to North Carolina’s 1915(c) Innovations waiver which allows exception to the $135,000 waiver limit. This change was effective May 1, 2020.

NC Innovations beneficiaries may exceed $135,000 Waiver Cost Limit to ensure health, safety and wellbeing, if the following criteria is met:

  • The individual lives independently without his or her family in a home that she/he owns, rents or leases, and
  • The individual receives Supported Living Level III, and
  • The individual requires 24-hour support.

Individuals requesting services and supports in excess of the $135,000 cost limit must make this request through the Individual Support Plan or Plan Update process. Services and supports that exceed the $135,000 must have prior approval from the beneficiary’s LME/MCO and must be related to the beneficiary’s needs and not for the convenience of the provider agency or caregiver.

If you have questions, please contact the I/DD Management Team, IDD_Management_Team@partnersbhm.org.

Clinical Documentation: Essential Elements of a Person-Centered Plan

Complete, accurate and timely clinical documentation is important for the delivery of compliant healthcare, especially in today’s shifting healthcare landscape. Not only does proper documentation support services requested and claims billed, it also helps ensure appropriate treatment is given and assists with continuity of care. Federal and state laws, regulations and clinical coverage policies govern the requirements for the preparation of clinical documentation.

In Provider Communication Bulletin #111, we covered the preparation of a Comprehensive Clinical Assessment (CCA), which drives the development of the Person-Centered Plan (PCP). Upon completion of the CCA, (for services other than outpatient treatment, only medication management, or services provided under NC Innovations Waiver) the clinician should work directly with the qualified professional (QP) or clinician responsible for the development and implementation of the PCP.

Some services use the PCP while others may use another service plan format. Irrespective of the format used, person-centered thinking and individualized service planning are the hallmarks of the provision of high-quality services that help to meet the unique needs of each person served. Each plan is driven by the individual, utilizing the results and recommendations of a comprehensive clinical assessment, and is individually tailored to the preferences, strengths and needs of the person seeking services.

APSM 45-2 and the Person-Centered Planning Instruction Manual describe the services that require a PCP and the components needed for a clinically sound PCP.

The Program Integrity Department often sees issues with the signatures on the PCP, which result in claims pay-backs. Requirements around PCP signatures include:

The signature page of the PCP has four parts that must be completed for it to be valid.

  • Part I: Person Receiving Services, for the individual and/or the legally responsible person to sign and attest to involvement in the planning process and denote that provider choice was allowed.
  • Part II: Person responsible for the PCP, for the QP or clinician to sign and attest to involvement with the development of the plan content.
  • Part III: Service Orders, required for Medicaid-funded services; recommended for state-funded services.
  • Part IV: Signatures of other team members participating in development of the plan, optional.

The date of the plan [PCP Completion Date] is the date that the QP or the LP [per the service definition] completes the PCP and signs and dates the signature page.

  • All signatures must contain the appropriate credentials/degree/licensure.
  • Dated signatures are required.
  • PCP Completion Date is the date the QP or clinician completes and signs the PCP.
  • The PCP is valid for 12 months from the PCP completion date.
  • Target Dates may not exceed 12 months from the PCP completion date.
  • Medical Necessity and Service Orders must be in place for the PCP to be valid for billing Medicaid.
  • No signatures, including the Licensed Professional, the Legally Responsible Person, and the QP/LP responsible for the PCP may precede the PCP completion date. If any of the three required signatures above were entered after the PCP completion date, the latest signature is the date on which the PCP is effective and the date that billing for the service may begin. However, the PCP completion date is still in effect for target dates, and the date on which the annual rewrite date is based.

If the PCP is not completed in compliance with laws, rules and regulations the claims associated with the service the PCP supports may be subject to repayment. If the PCP contains fraudulent information, the provider/clinician may also face civil and/or criminal liability. If you suspect that someone may have engaged in fraudulent behavior, call the Partners Fraud AlertLine at 1-866-806-8777, or report online at https://partnersbhm.alertline.com.

Remember, it is the provider’s responsibility to stay abreast of the requirements for delivering the medical services they are credentialed and contracted to provide in the Partners’ Provider Network.

Additional resources to help ensure your clinical documentation is properly prepared:

Claims Information

Explanation of Benefits Requests for Coordination of Benefits Claims: As a reminder, Partners does request copies of the Explanation of Benefits (EOB) for members/claims submitted indicating Coordination of Benefits. The request will originate via email from Partners’ Claims Department. Once requested, please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

November 2020: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 8.8

 

Top Five Medicaid Claim Denials for November 2020

Claim Denial

Provider Recommended Action Steps

Service is not authorized. Verify Service Authorization for consumer/member. Contact Utilization Management.
Duplicate claim. The claim has previously been submitted and adjudicated. Do not refile.
No coverage available for Patient/Service/Provider combo

 

Go to Patient -> Patient Search and search for the patient/member in question. Check the insurance to ensure the patient has effective insurance covering to date of service submitted on the claim. If this appears to be correct, contact the MCO for further assistance.
Missing/incomplete/invalid diagnosis or condition

 

Rebill the claim with a valid corresponding Diagnosis code.
Invalid DCN (Document Ctrl #) or resubmission ref # Look at the RA with the original claim number and make sure you entered it correctly.

Registration of Interest (ROI) #1020-001 – NC Medicaid Children and Youth Services, Burke and Rutherford Counties

Partners has reissued ROI #1020-001 – NC Medicaid Children and Youth Services, Burke and Rutherford counties. To view this and other request for services issued by Partners, please visit https://providers.partnersbhm.org/request-for-services/.

Upcoming Provider Meetings

Partners’ Provider Council

The Provider Council will not meet in December. The Partners’ Provider Council will next meet on Jan. 22, 2021. Providers will meet beginning at 9:30 a.m.; Partners staff will join at 10:30 a.m. Registration details are available on the Partners’ Event Calendar.

Autism Services Learning Collaborative

Jan. 20, 2021, 11:30 a.m. (Register)

Partners offers an Autism Services Learning Collaborative as an opportunity for providers of Research Based-Behavioral Health Treatment (RB-BHT) and Partners’ employees to meet periodically as we work to expand the continuum of care available to children diagnosed with autism. After registering, you will receive a confirmation email containing information about joining the Zoom meeting. If you have any problems with registration, please contact I/DD UM Supervisor Sara Wilson at swilson@partnersbhm.org.

Licensed Independent Practitioner Collaborative (LIP)

Feb. 17, 2021, Noon-1 p.m. (Register)

The Licensed Independent Practitioner (LIP) collaborative was developed to improve communication between Partners and Licensed Independent Practitioners. Meetings are held quarterly via webinar. The LIP Collaborative will also meet on May 19, Aug. 18 and Nov. 17. Learn more about the LIP Collaborative at https://providers.partnersbhm.org/licensed-independent-practitioners-collab/.

Save the Date: Partners’ Quarterly Provider Webinar

March 10, 2021, 1 p.m.-3 p.m. (Register)

Partners hosts a quarterly Provider Webinar to communicate important information and detailed updates to our providers about a variety of topics. To view content from previous quarterly webinars, click here.

Partners’ Trainings for Members, Providers and the Community

All training sessions are free to registered attendees. Register in advance at www.PartnersTraining.com. If you have any questions, please email Training@PartnersBHM.org.

Member Education and Involvement

We ask all providers to check out our Partners’ Member Education Page on www.partnersbhm.org for new information. Partners offers our members and providers the following array of resources and opportunities for involvement:

  • Member Cafés: Grab a cup of coffee, sit down and join us virtually the second Tuesday of each month at 1 p.m. We will have new content each month about services, resources and updates to keep you informed. Get to know Partners and learn how we can help members. Members can ask questions about available resources and services and who to call to access those services. View/Download the Flyer.
  • Member Portal: Members can register for seamless communication with Partners and have access to updates and information by visiting https://www.partnersbhm.org/member-education/#Member-Portal.
  • Pyx Health App: This app offers companionship, wellness tips, screenings and encouragement during these tough times. Call 1-855-499-4777 to register.
  • Aunt Bertha/findhelp.org: Aunt Bertha supports the social determinants of health (SDOH) needs of members by offering a search tool to find free and reduced costs community services and resources. Visit https://partnerslink.auntbertha.com/ and enter your zip code. There is also a link on the Provider Knowledge Base for the search tool.
  • Consumer & Family Advisory Committee (CFAC): CFAC is a volunteer group of individuals who either have received or currently receive services and/or their family members. CFAC advocates on behalf of members in Partners’ service area to plan and deliver services to individuals with mental health, intellectual or developmental disabilities, and substance use challenges. CFAC also advises Partners on improving effectiveness. Members and/or their family members can ask about joining by contacting Partners’ CFAC liaison, Shirley Moore at smoore@partnersbhm.org or 704-884-2646.

Training for Providers

Partners’ Training Library: Are you looking for a recent presentation from a previous Partners’ Training Academy event? Our on-demand training library is available as a resource in the Partners Training Academy. Presentations are listed in chronological order, from newest to oldest. Find slide decks, tip sheets and video tutorials.  https://www.partnerstraining.org/training-library/

NC-TOPPS Discussion Webinar

Jan. 6, 2021, 2 p.m.-2:30 p.m., Online (Register)

Feb. 3, 2021 2 p.m. – 2:30 p. m., Online (Register)

Description: The purpose of the monthly NC-TOPPS Discussion Webinar is to provide a space for the attendees to receive updates, ask questions and provide feedback to the Partners NC-TOPPS superuser as well as other superusers.  All are welcome, both new and existing users.

Target Audience: Providers who use NC-TOPPS

Provider Open House

Jan. 7, 2021, 9 a.m. – 11 a.m., online (Register)

Feb. 4, 2021, 9 a.m.-11 a.m., online (Register)

Join Partners’ Provider Network, Claims, Access to Care, Utilization Management, Care Management and Quality Management staff for an interactive information session. This open-house style event will allow each attendee time to work one-on-one with Partners’ staff to discuss any issues, questions or unfamiliar topics.

For this session, we will be using Zoom and breakout rooms. These sessions will not have a formal presentation or start time but are the providers’ time to meet one-on-one with Partners’ staff for technical assistance.

Target Audience: Providers new to Partners network or have questions for subject matter experts.

Crisis Response Training

Jan. 12, 2021, 8:30 a.m.-Noon, online (Register)

Crisis Response Training is an interactive class reviewing best practices for providers. Content includes pro-active strategies to help prevent crisis, best practice responses during crisis situations, the importance of after-hours crisis intervention to improve member outcomes as well as provider requirements and expectations. This class is appropriate for both LIP’s and agencies. The course will meet requirements for three hours of Crisis Response Training.

Target Audience: Providers who offer after hours crisis response.

CST Service Definition

Jan. 12, 2021, 8:30 a.m.-11:45 a.m., online (Register)

This webinar meets the requirement for three hours of CST Service Definition Training. Registrants will view a previously recorded training that includes two ten-minute breaks. In order to receive a training certificate, registrants will need to view the full webinar and pass a ten question quiz with a score of 80% or greater.

Target Audience: CST providers.

Dialectical Behavioral Therapy (DBT) Help for Complex Cases Virtual Training

Jan. 13, 2021, 9 a.m.-12:30 p.m., online (Register)

Join Partners Training Academy for Dialectical Behavioral Therapy (DBT) Training for Complex Cases. DBT is an evidenced-based practice geared for complex cases involving multiple diagnoses that are difficult to treat and understand. Learn foundational principles of contemporary behavioral therapy to target and work with the processes that occur across many diagnoses. Training will take place over two days, January 13 and 15 from 9 a.m.-12:30 p.m. utilizing the same training link both days. Participants will have to be present with audio and visual capabilities for both sessions to receive credit. No Partial credit will be given.

NCSAPPB approved for up to 6 hours SS (EBT) (PSY) 20-282-S
Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

Permanent Supportive Housing (PSH) | Virtual Training Series

January 19, 21, 26 and 28, 2021, 8 a.m.-12:30 p.m., online (Register)

Partners has scheduled a series of virtual trainings on the evidence-based model for Permanent Supportive Housing (PSH). With the policy change, CST providers are to offer ongoing, tenancy support services. This training will support ANY provider by improving their understanding and practice of the PSH model. Experienced and certified PSH trainers from the Technical Assistance Collaborative (TAC) have created the training. These sessions will be facilitated by TAC trained Partners’ staff.

Other things to know:

  • This is an interactive training. Attendees are expected to participate fully (audio and visual required).
  • Attendees must be present for the entirety of all four sessions of this training to receive a certificate of completion. This is equal to the two-day, in person class.
  • If you arrive more than 15 minutes late, you will not receive credit.
  • No partial credit will be awarded.

Target Audience: All CST staff members (15 hours of Tenancy Support Training must be completed within 90 days of hire. This training meets that requirement), ACTT, TCLI, and any housing staff.

Trainer: Partners Provider Network Trainers

Note: Partners is collaborating with Alliance Health, Cardinal Innovations Healthcare and Vaya Health to offer PSH training in February, March and April 2021. Partners’ network providers can register directly with Cardinal (February), Alliance (March) or Vaya (April) to attend. Partners will offer the course again in May. Exact dates have not been determined yet. Registration is limited.

Cognitive Behavioral Therapy Learning Community

Jan. 20, 2021, 2 p.m.-3 p.m., online (Register)

Join likeminded providers in a learning community to explore skills, concepts, case studies, and expand your own techniques. This learning community will you learn practical ways to use evidence based practices in your day to day work with members.

What do we do in this learning community: self-care, reduce burnout, professional growth, connection to a community, explore evidence based practices, gain a sense of mastery, invest in your own emotional bank account, improve in quality of care delivered, and learn and practice skills that are reimbursable.

Illness Management Recovery

Feb. 2 and 4, 2021, 9 a.m.-12:30 p.m., online (Register)

Join Partners Training Academy for this two-day, interactive virtual live training. Illness Management and Recovery (IMR) is an evidenced-based practice designed to provide mental health consumers with knowledge and skills necessary to cope with aspects of their mental illness while maintaining and achieving goals in their recovery. If you cannot access audio and video on your device, you will need to wait to take a face-to-face class. If you are not participating on video, you will be removed from the session. This training consists of two sessions (February 2 and 4.) You must attend both training to receive credit. No partial credits will be given.

Trainer: Eric Ottinger

NCSAPPB approval code 20-059-S

Partners has been approved by NBCC as an Approved Continuing Education Provider,
ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

Cultural Competency CLAS Standards

February 16, 2021, 8:45 a.m.-Noon, online (Register)

The Office of Minority Health has established Culturally and Linguistically Appropriate Services (CLAS) standards to address health equity and improve outcomes. This training will not only review the standards themselves but review the wealth of tools and training materials available free of charge to providers.

Person Centered Thinking

Feb. 24, 2021, 8:30 a.m.-5 p.m., online, (Register)

Person Centered Thinking (PCT) is a foundation and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion. This approved National Learning Community Curriculum meets the 12-hour requirement of NC service definitions. This is a virtual live class requiring video and audio participation.
This class does not offer NBCC CEs

Basic Motivational Interviewing Training

Feb. 26, 2021 and March 5, 2021, 8:30 a.m.-5 p.m., online (Register)

Join Partners Training Academy for this 2-day, interactive virtual live training that will cover the fundamentals of Motivational Interviewing (MI). This training will be done by a MINT trainer and will meet NC service definition training requirements. This is a virtual live event; you will need to participate using audio and video capabilities. If you cannot access audio and video, you will need to wait to take a face to face class. If you are not participating by video, you will be removed from the session. This training is for two Fridays in Feb/Mar (Feb. 26 and March 5.) You must attend both training to receive credit. No partial credits will be given.

Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.

Other Training Resources and Opportunities

NC Domestic Violence Commission’s Access to Health Care Committee Lunch and Learn Series: Improving Outcomes in Domestic Violence/Sexual Assault/Behavioral Health: Making the Right Connections.

The Access to Healthcare Committee of the Domestic Violence Commission is coordinating a free three-part series of lunch and learn sessions aimed at providing practical domestic violence and sexual assault training in a brief, easy to attend web-based format.

  • Resilience Despite Adversity: Unpacking the Links Between ACEs and Domestic Violence to Support Victim Recovery, January 21, 2020, Noon-1:30 p.m. (Register)
  • NCCARES 360: Getting Connected, March 18, 2021, Noon-1:30 p.m. (Register)
  • Save the Date for the third training on May 20, 2021!

Target Audience:  Providers working directly or indirectly with victims/survivors of sexual assault and/or domestic violence with behavioral health needs.

Cost: Free, contact hours available.

ASAM Training Project (Online–live)

Please visit https://bhs.unc.edu/asam/dashboard for more information including continuing education credit options, training dates and registration. This is a skills-based training and is not the same general overview content as the ASAM training provided by the Partners Training Academy.

Events are scheduled throughout the year through June 2021. Each course has limited registration. Fee: $90. Live training includes 13 contact hours, the time-limited use of an electronic version of The ASAM Criteria manual (third edition) and an opportunity to obtain a hard copy of the manual for $15.50.

Description: This training project is a part of the 1115 Substance Use Disorder Demonstration Waiver implementation plan. The plan includes 1) the use of The ASAM Criteria to determine the appropriate level of care required for beneficiaries and 2) ensuring direct enrolled professionals providing comprehensive clinical assessments (CCA), diagnostic assessments (DA) and other evaluations which have the knowledge, skills and ability to make an ASAM level of care determination for beneficiaries with a substance use disorder diagnosis.

Target Audience: Behavioral health clinicians in North Carolina who are contracted with an LME/MCO or provide CCA, DA and other evaluations (LCSW, LCSW-A, LCMHC, LCMHC-A, LCAS, LCAS-A, LMFT, LMFT-A, PA, NP, MD)

Trainer: Train for Change Inc, in collaboration with the UNC School of Social Work – Behavioral Health Springboard and NW AHE

ASAM Training Project (Online eTraining)

Please visit https://bhs.unc.edu/asam/dashboard for more information including continuing education credit options, training dates and registration. This is a skills-based training and is not the same general overview content as the ASAM training provided by the Partners Training Academy. The fee is $75 and offers extended-access licenses for practitioners to access three modules of eTraining covering The ASAM Criteria. eTraining includes 12 contact hours and access to modules through June 30, 2021.

Description: This training project is a part of the 1115 Substance Use Disorder Demonstration Waiver implementation plan. The plan includes the use of The ASAM Criteria to determine the appropriate level of care required for beneficiaries and ensures direct enrolled professionals providing comprehensive clinical assessments (CCA), diagnostic assessments (DA) and other evaluations which have the knowledge, skills and ability to make an ASAM level of care determination for beneficiaries with a substance use disorder diagnosis.

Target Audience: Behavioral health clinicians in North Carolina who are contracted with an LME/MCO or provide CCA, DA and other evaluations (LCSW, LCSW-A, LCMHC, LCMHC-A, LCAS, LCAS-A, LMFT, LMFT-A, PA, NP, MD).

Trainer: Train for Change Inc, in collaboration with the UNC School of Social Work – Behavioral Health Springboard and NW AHEC

Resource for ACT, CST and IPS Providers: The Institute for Best Practices, UNC Chapel Hill, www.institutebestpractices.org.

  1. NC ACT Coalition Meeting (ACT coalition members only) is the third Tuesday of the month from 11:00 a.m.-12:30 p.m. (Register)
  2. The National ACT Meet Up for providers is the first Monday of the month (Nov. 2) from 3:00 p.m.-4:30 p.m. (Eastern Time). (Register)
  3. Tea with CST (CST providers only) is every other Wednesday from 1 p.m.-1:45 p.m. (Register)
  4. IPS Executive Leadership is the second Thursday of every month from 1 p.m.-2:30 p.m. (Register)
  5. IPS Team Lead is the third Thursday of every month from 1 m.-2:30 p.m. (Register)
  6. Small group consultation with Antoine Bailliard, PhD, OTR/L and Lorna Moser, PhD. The first Friday of every month 1 p.m. – 2:30 p.m. Submit case information 48 hours in advance.

Link to consultation form: https://www.surveymonkey.com/r/TenancySupportsConsultation.

To, register:  https://attendee.gotowebinar.com/rt/6147500762004874509.

Improving Cultural Competency for Behavioral Health Professionals

https://thinkculturalhealth.hhs.gov/education/behavioral-health

Date, Time, Location: This training is a self-study from the Office of Minority Health website: FREE CEUs.

Description: Cultural and linguistic competency is recognized as an important strategy for improving the quality of care provided to clients from diverse backgrounds. The goal of this e-learning program is to help behavioral health professionals increase their cultural and linguistic competency.

  • In Course 1, An Introduction to Cultural and Linguistic Competency, you’ll learn what culture has to do with behavioral health care.
  • In Course 2, Know Thyself – Increasing Self-Awareness, you’ll learn how to get to know your cultural identity and how it affects your work with clients.
  • In Course 3, Knowing Others – Increasing Awareness of Your Client’s Cultural Identity, you’ll learn how to get to know your client’s cultural identity.
  • In Course 4, Culturally and Linguistically Appropriate Interventions and Services, you’ll learn how to build stronger therapeutic relationships with clients from diverse backgrounds.

The estimated time to complete all four courses is between 4-5.5 hours.

Target Audience: This program is accredited for 4-5.5 contact hours for counselors, nurses, psychologists, psychiatrists and social workers. Other professionals may earn a Statement of Participation.

Resources to Improve Business Acumen

SCORE is a resource partner of the U.S. Small Business Association and has been in existence since 1964. (https://www.score.org/) SCORE offers a variety of training courses for a low cost or for free. In addition to training, they offer volunteer counselors, advisors and mentors who offer individual, free to low-cost counseling throughout the US. They also have many free online courses on many topics related to running and growing your business. (https://www.score.org/courses-demand?page=2)

The Small Business Development Center offers local business consulting and at-cost training on a variety of business-related topics at https://americassbdc.org/small-business-consulting-and-training/find-your-sbdc/.

There are SBDCs in Charlotte, Hickory, Boone, Winston-Salem, Greenville, Asheville and many other locations across the state.

Community Events and Training

You can find more training opportunities at www.partnersbhm.org/event-calendar/

Question, Persuade, Refer (QPR) Suicide Prevention Training

Jan. 7, 2020, 1 p.m.-3 p.m., online (Register)

QPR (Question Persuade Refer) Suicide Prevention – Many of us are isolated because of social distancing. Many have experienced losses. The risk of suicide is higher than ever. This training teaches the skills to intervene in a suicide crisis

Risk & Resilience Buffering Toxic Stress (Module 1-Early Brain Development & Self-Regulation)

Jan. 13, 2020, 2 p.m.-3:30 p.m., online (Register)

Risk & Resilience Buffering Toxic Stress (Module 1-Early Brain Development & Self-Regulation). This is part one of a three-part series. Modules stand alone and prerequisite are not required in order to attend any of the modules. Module 1 explores how the brain develops from birth to five, with attention to development of connections between the emotional and thinking centers of the brain and the role of early interactions and experiences.

Partners Connect: Hunger and Homelessness

Jan. 14, 2012, 9 a.m.-11 a.m., online (Register)

Join us for a virtual panel discussion featuring some of our local subject matter experts. We will address the issues surrounding housing, homelessness and food insecurities in our communities.

Trauma 101

January 14, 2021, 1 p.m.-3 p.m., online (Register)

Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior, and health. Learn about trauma and how to address the effects.

Human Trafficking During Quarantine: Keeping Our Children Safe

Jan. 15, 2021, 10 a.m.-noon, online (Register)

Many of us are still working from home, and our children may be learning from home as well. Children may spend more time online than usual. Learn about trafficking and how to keep our children safe.

Domestic Violence During COVID-19

Jan. 15, 2021, 1 p.m.-3 p.m., online (Register)

Many of us are still home more than usual, and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help.

Risk & Resilience Buffering Toxic Stress (Module 2: Toxic Stress & Effects on Early Development)

Jan. 20, 2021, 2 p.m.-3 p.m., online (Register)

Risk & Resilience Buffering Toxic Stress (Module 2: Toxic Stress & Effects on Early Development). This is part two of a three-part series. Modules stand alone and prerequisites are not required in order to attend any of the modules. Module 2 examines the stress response and how stress can benefit or hurt young children, depending on the level of stress and the availability of supportive relationships with adult caregivers.

Question, Persuade, Refer (QPR) Suicide Prevention Training

Jan. 21, 2020, 1 p.m.-3 p.m., online (Register)

QPR (Question Persuade Refer) Suicide Prevention – Many of us are isolated because of social distancing. Many have experienced losses. The risk of suicide is higher than ever. This training teaches the skills to intervene in a suicide crisis

Risk & Resilience Buffering Toxic Stress (Module 3: Building Resilience through Early Relationships)

Jan. 27, 2021, 2 p.m.-3:30 p.m., online (Register)

Risk & Resilience Buffering Toxic Stress (Module 3: Building Resilience through Early Relationships) This is part three of a three-part series. Modules stand alone and prerequisites are not required in order to attend any of the modules. Module 3 helps us understand the concept of resilience and the social emotional characteristics that lead to life success. It includes specific guidance on the qualities of nurturing interactions and relationships that promote early brain development, particularly the integration of the emotional and thinking centers of the brain.

Community Resilience Model® (CRM)

Jan. 28, 2021, 1 p.m.-3 p.m., online (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM® is to create trauma-informed and resilient communities

Question, Persuade, Refer (QPR) Suicide Prevention Training

Feb. 9, 2020, 9 a.m.-11 a.m., online (Register)

QPR (Question Persuade Refer) Suicide Prevention – Many of us are isolated because of social distancing. Many have experienced losses. The risk of suicide is higher than ever. This training teaches the skills to intervene in a suicide crisis

Trauma Informed Care

Feb. 11, 2021, 1 p.m.- 3 p.m., online (Register)

Let’s look at how our behavior affects others with trauma history. What are some simple changes we can make using what we know about trauma?

Community Resilience Model® (CRM)

Feb. 16, 2021, 9 a.m.-11 a.m., online (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM® is to create trauma-informed and resilient communities.

Risk & Resilience Buffering Toxic Stress – Modules 1-3

Feb. 17, 2021, 1 p.m.-3 p.m., online (Register)

This training provides information about how early childhood stress and trauma can result in negative outcomes in areas of learning, behavior and health throughout the lifespan. The definition of early childhood mental health as promoting healthy social emotional development through nurturing young minds from birth throughout early childhood is the core principle of this training.

Human Trafficking During Quarantine: Keeping Our Children Safe

Feb. 18, 2021, 1 p.m.- 3 p.m., online (Register)

Many of us are still working from home, and our children may be learning from home as well. Children may spend more time online than usual. Learn about trafficking and how to keep our children safe

Domestic Violence During COVID-19

Feb. 19, 2021, 1 p.m.- 3 p.m., online (Register)

Many of us are still home more than usual and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help

Question, Persuade, Refer (QPR) Suicide Prevention Training

Feb. 24, 2020, 1 p.m.-3 p.m., online (Register)

QPR (Question Persuade Refer) Suicide Prevention – Many of us are isolated because of social distancing. Many have experienced losses. The risk of suicide is higher than ever. This training teaches the skills to intervene in a suicide crisis

Provider Alerts

Provider Alerts are sent to all providers who subscribed to receive Partners’ Provider Communications. Published alerts are available on the Provider Knowledge Base at https://providers.partnersbhm.org/provider-alert-archive/. To subscribe to Partners’ various communications, please visit https://www.partnersbhm.org/subscribe/.

December 3, 2020: JCB #381-Retainer Payments | ROI Reissued | State News

December 9, 2020: Electronic Visit Verification Delayed

December 16, 2020: Alpha MCS 2.18 Build scheduled for Thursday

State News/COVID-19 Updates

Providers are reminded to check Partners’ COVID-19 provider webpage and the NCDHHS COVID-19 Guidance and Resources for Medicaid Providers for the most up-to-date information. If you have questions, please email your provider account specialist or the Provider Network Contacts at pas@partnersbhm.org.

Joint Communication Bulletins, which are issued by the NC Department of Health and Human Services, can be found at https://www.ncdhhs.gov/divisions/mhddsas/joint-communication-bulletins.

Electronic Visit Verification Billing and LME/MCO Update

NC Medicaid’s Electronic Visit Verification (EVV) system will launch on Jan. 1, 2021, for State Plan Personal Care Services, CAP/DA and CAP/C.

During the first 90 days following launch, we will operate EVV as “Pay and Report.” This means claims will not pend based on failed validation. NC Medicaid will give providers from Jan. 1, 2021, through close of business March 31, 2021, to adjust to EVV implementation. During this period, if a claim fails validation the system will generate a report of the validation issue and allow the provider to cure the issue. If the validation issue is not resolved and cured in 90 days, the payment may be subject to recoupment.

To ensure EVV implementation aligns with current billing processes for the Innovations and TBI waiver programs, as well as for (b)(3) services administered by LME/MCOs, EVV implementation of those programs is planned for April 2, 2021. Contact Medicaid.EVV@dhhs.nc.gov for questions or additional information.

NC Medicaid Electronic Health Record Incentive Program Announcements: NC Medicaid published a number of items regarding EHR incentive programs, including access to its webinar series. Click here to learn more.

NCDHHS announced on Nov. 30 that it will issue an automated payment to thousands of eligible households to help with winter heating expenses through the Low-Income Energy Assistance Program. Read more

NC Medicaid Expands Website to Include New Resources for Medicaid Beneficiaries and Applicants: The North Carolina Department of Health and Human Services today announced the launch of a new online portal for North Carolinians receiving or looking to apply for Medicaid. The portal provides Medicaid resources in an easy-to-use web platform and includes information about Medicaid Managed Care, set to launch July 1, 2021.

NC Medicaid’s managed care enrollment websitewww.ncmedicaidplans.gov, is available now, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021. Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021.

Medicaid Bulletins: All bulletin articles, including those related to COVID-19, are available on the DHB webpage.

NCTracks: Providers are encouraged to review NCTracks communications. To subscribe to NCTracks communications, visit https://www.nctracks.nc.gov/content/public/providers/provider-communications.html.

Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update Call for NC Providers:
This call occurs every first Thursday at 3 p.m.; check the Partners’ COVID-19 Provider webpage for weekly call-in details.

Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update Call For BH/IDD Consumers, Family Members and Community Stakeholders:
This call occurs every fourth Monday at 2 p.m.; check the Partners’ COVID-19 Provider webpage for weekly call-in details.

Training, Announcements and Reminders

Prevention of Youth Problem Gambling and Gaming Training: The United States is in the largest expansion of legalized gambling in its history. Youth gamble at young ages with parents and friends with little to no awareness that gambling can even become an addition. With legalization of sports betting in many states across the country and the converging of the gaming and gambling industries, it is more important than ever to address the growing public health concern of youth problem gambling.

This training will be held Feb. 4-5, 2021 and is hosted by the UNC School of Social Work Behavioral Health Springboard and DHHS. Registration is free, but participants must pre-register for this training. We will confirm your registration by email. When registering participants will be signed up to attend both days. However, attending day two is not required to receive credit for day one. In order to attend day two participants must attend day one. Visit https://bhs.unc.edu/youth-pg-gaming/dashboard for more information and to register.

Target audience: This training is targeted to school administrators, teachers, coaches, athletic directors, school counselors, school therapists, adolescent-focused nonprofit administrators and staff, child mental health therapists, and school social workers are encouraged to attend.