Partners’ Quarterly Provider Forum

Please join us on Wednesday, Dec. 9 at 1 p.m. for Partners’ Quarterly Provider Forum. Updates and vital information will be shared with providers. Click here to register.

Appointment Scheduling

Providers offering appointments through the AlphaMCS Slot Scheduler need to ensure that appointments are scheduled correctly. Please make sure that your appointments account for the:

  • Correct operating hours over holidays and vacations.
  • Type of funding and clients served (Medicaid or state).

Providers should upload appointments for the next month at least two weeks prior to the beginning of the month. In addition, please inform Access to Care if you are adjusting hours due to operational changes.

If you have any questions, please contact Access to Care at 1-888-235-4673.

Important Information about Annual Performance Reviews

Partners will be postponing the Annual Performance Review completed by Provider Network Account Specialists this year due to COVID-19. Just as we suspended the routine monitoring activities back in March 2020 based off of the communication from the Division of Health Benefits (DHB) and to reduce undue burden on the providers, we have decided to suspend the Annual Performance Review and resume reviews in 2021. We will alert providers of reinstatement when an exact time period is defined. We are continuing to monitor the impact of COVID-19. We understand that providers continue to have flexibility with billing codes, and as such, this review will need to be revisited in an effort to ensure we are accurately providing feedback on your performance. If you have questions, please send them to

IRIS Incident Report Submissions

Partners Quality Management (QM) Department monitors the submission of IRIS reports each month and has noticed an upward trend of incident reports being submitted late. There has also been an increase in the number of providers not submitting additional information for incident reports when requested by the Consumer Rights Officers that review the IRIS system daily.

In accordance with NC Administrative Code, 10A NCAC 27G.0603 and 10ANCAC 27G.0604, providers are required to submit incidents in the state IRIS System. An incident is defined as any occurrence not consistent with the routine operations of a facility or service or the routine care of a member that is likely to lead to adverse effects upon a member.

  • Level 1 incidents happen infrequently, do not significantly threaten the health or safety of an individual, but could indicate systemic problems. These incidents should be recorded on the provider’s internal QM form. Level 1 incidents will be reviewed during routine monitoring.
  • Level 2 incidents involve a threat to a member’s health or safety, a threat to the health and safety of others or a death due to natural causes or terminal illnesses. These incidents should be submitted in the IRIS portal on the website. The incidents must be reported within 72 hours of the provider’s knowledge of the incident.
  • Level 3 incidents result in permanent physical or psychological impairment, may involve media attention or be a significant danger to the community. Level 3 incidents must be reported to the LME/MCO within 24 hours by emailing Level 3 incidents must be submitted to IRIS within 72 hours.
  • Each provider should identify one person responsible for ensuring that all incidents are entered correctly and within the time frames. The provider should make sure that contact information is correct on the IRIS form to include names and email addresses of provider staff completing the form. When the LME/MCO requests additional information, the provider must acknowledge the receipt of the emailed request. The provider must respond, in IRIS, within 14 days of the request so the incident can be closed by the LME/MCO.

Death certificates should be requested as soon as the provider is aware of an unknown death involving their member. The request should be documented in IRIS. Once received, the provider will change the information in IRIS to reflect the member’s manner of death.

Failure to comply with the guidelines above may result in a Plan of Action for providers to address deficiencies and put corrective measures in place.

Note: Out-of-state providers that are contracted with Partners are required to fax IRIS reports to Partners Consumer Rights Officers (Fax: 704-884-2577) utilizing the same time frames as above.

Additional information and instructions for the process of Incident Reporting may be found at the NC Department of Health and Human Services’ IRIS website at

Incident Response Improvement System Overview/Training can be found on the Partners Training Academy site, Click on Training Resources and select the training under the list of 2020 trainings or go to

Clinical Documentation: Essential Elements of a Comprehensive Clinical Assessment

Complete, accurate and timely clinical documentation is important for the delivery of compliant healthcare, especially in today’s shifting healthcare landscape. Not only does proper documentation support services requested and claims billed, it also helps ensure appropriate treatment is given and assists with continuity of care. Federal and state laws, regulations and clinical coverage policies govern the requirements for the preparation of clinical documentation.

A Comprehensive Clinical Assessment (CCA) is used to provide the necessary and relevant clinical data and recommendations, which are then analyzed, synthesized and carefully deliberated when developing the Person-Centered Plan (PCP) or service plan with the individual. The CCA is essential to the person-centered planning process.

The requirements for preparing a CCA are found in North Carolina Administrative Code, 10A NCAC 27G .0205(a). There is other guidance in the Records and Documentation Manual (APSM 45-2) and in Clinical Coverage Policies (CCP). located on the NC Department of Health and Human Services’ website, on the preparation of the CCA and which services require a CCA before they can be delivered.

A CCA must be completed by a licensed professional prior to provision of outpatient therapy services. It must include ALL elements listed below:

  1. description of the presenting problems, including source of distress, precipitating events and associated problems or symptoms.
  2. chronological general health and behavioral health history (including both mental health and substance abuse) of the beneficiary’s symptoms, treatment and treatment response.
  3. current medications (for both physical and psychiatric treatment).
  4. a review of biological, psychological, familial, social, developmental and environmental dimensions to identify strengths, needs and risks in each area.
  5. evidence of beneficiary and legally responsible person’s (if applicable) participation in the assessment.
  6. analysis and interpretation of the assessment information with an appropriate case formulation.
  7. diagnoses from the DSM-5, including mental health, substance use disorders or intellectual/developmental disabilities, as well as physical health conditions and functional impairment.
  8. recommendations for additional assessments, services, support or treatment based on the results of the CCA.
  9. The CCA must be signed and dated by the licensed professional completing the assessment.

In the Program Integrity Department, we see a few common issues that result in claims pay-backs such as preparation by non-licensed personnel, missing signature(s) and back-dated signatures.

If the CCA is not completed in compliance with law, rule, regulation and CCP, the claims associated with the service the CCA supports may be subject to repayment. If the CCA contains fraudulent information, the provider/clinician may also face civil and/or criminal liability. If you suspect that someone may have engaged in fraudulent behavior, call the Partners BHM Fraud AlertLine at 1-866-806-8777, or report online at

It is the provider’s responsibility to stay abreast of the requirements for delivering the medical services they are credentialed and contracted to provide in the Partners’ Provider Network.

Additional resources to help ensure your clinical documentation is properly prepared:

Partners Provider Portal Training

Thank you to each of our providers who have participated in the Provider Portal Trainings!

As noted in previous Provider Council meetings, Partners will go live with its new Provider Portal in 2021. Over time, the provider portal will become the primary resource for operational information when working with Partners. Providers will access the portal for day-to-day operations such as authorizations, billing, claims, clinical care and notifications.

The first step in connecting providers to the Provider Portal is to establish accounts for all provider organizations. Each provider organization will need to identify local portal administrators and any staff who will use the portal. The local portal administrator and staff will also need to register and attend a training session. Multiple training sessions will be facilitated via Zoom Nov. 9-Nov. 20. Training sessions are still available. Dates, times and registration links are listed in the Partners’ Training for Members, Providers and the Community section of this bulletin.

For a period of time, information currently posted on the Provider Knowledge Base website will be available both outside and inside the provider portal. Eventually, all information currently displayed in the Provider Knowledge Base, including bulletins and alerts, will move to the portal. In the future, Partners will introduce new portal features in phases and offer training in advance of the launch of the feature.

If you have questions about the upcoming Provider Portal training, please contact

Claims Information

Explanation of Benefits Requests for Coordination of Benefits Claims: As a reminder, Partners does request copies of the Explanation of Benefits (EOB) for members/claims submitted indicating Coordination of Benefits. The request will originate via email from Partners’ Claims Department. Once requested, please submit the information, via secured email, prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.

October 2020: Medicaid—Number of Days to Process and Pay All Claims
Received Date to Paid Date: 9.0


Top Five Medicaid Claim Denials for October 2020

Claim Denial

Provider Recommended Action Steps

Service is not authorized. Verify Service Authorization for consumer. Contact Utilization Management.
Duplicate claim. The claim has previously been submitted and adjudicated. Do not refile.
Submitting replacement provider does not match Original provider. Look at the RA with the original claim header and make sure you entered it correctly.
R&B Service already exists – cannot bill another one. Only one occurrence of service is billable per day. Adjust off charges and do not refile.
Claim received after billing period. Write-off charges as non-billable. Do not rebill.

Upcoming Provider Meetings

Partners’ Provider Council: Partners’ Provider Council will meet today, Nov. 19, beginning at 1 p.m. Registration details are available on the Partners’ Event Calendar and in a Provider Alert sent on Nov. 17. The Provider Council will not meet in December.

Partners’ Trainings for Members, Providers and the Community

All training sessions are free to registered attendees. Register in advance at If you have any questions, please email

Member Education

We ask all providers to check out our Partners’ Member Education Page on for new information. Partners offers providers and our members the following array of resources and opportunities for involvement:

  • Member Cafés: Grab a cup of coffee, sit down and join us virtually the second Tuesday of each month at 1 p.m. Get to know Partners and learn how we can help members. Members can ask questions about available resources and services and who to call to access those services. View/Download the Flyer.
  • Member Portal: Members can register for seamless communication with Partners and have access to updates and information by visiting
  • Pyx Health App: This app offers companionship, wellness tips, screenings and encouragement during these tough times. Call 1-855-499-4777 to register.
  • Aunt Bertha/ Aunt Bertha supports the social determinants of health (SDOH) needs of members by offering a search tool to find free and reduced costs community services and resources. Visit and enter your zip code. There is also a link on the Provider Knowledge Base for the search tool.
  • Consumer & Family Advisory Committee (CFAC): CFAC is a volunteer group of individuals who either have received or currently receive services and/or their family members. CFAC advocates on behalf of members in Partners’ service area to plan and deliver services to individuals with mental health, intellectual or developmental disabilities, and substance use challenges. CFAC also advises Partners on improving effectiveness. Members and/or their family members can ask about joining by contacting Partners’ CFAC liaison, Shirley Moore at or 704-884-2646.

Training for Providers

Provider Portal Training

Multiple sessions available; click on date and time to register.

This training will inform providers of key elements they need to know regarding the new Provider Portal. Providers should attend one of several training opportunities offered between November 9-20.

Training Dates and times:

November 19, 2020

November 20, 2020

Providing ASAM Informed Treatment

December 1, 2020, 8:30 a.m.-11:45 a.m. (Register)

This American Society of Addiction Medicine course meets service definition requirements for ASAM training. Participants will receive tools in the form of handouts and will watch a pre-recorded webinar training. A certificate is offered once registrants pass a 10-question quiz. Course content includes the purpose of ASAM, an overview of ASAM changes and DSM5 changes, ASAM dimensions and level of care, clinical assessment and the application to treatment planning, level of care and risk assessments as well as informed treatment and medical necessity.

Target Audience: Providers who need initial training and/or a refresher.

Trainer: Partners’ Utilization Management Staff

Provider Open House

Dec. 3, 2020, 9 a.m. – 11 a.m., Online (Register)

Join Partners’ Provider Network, Claims, Access to Care, Utilization Management, Care Management and Quality Management staff for an interactive information session. This open-house style event will allow each attendee time to work one-on-one with Partners’ staff to discuss any issues, questions or unfamiliar topics.

For this session, we will be using Zoom and breakout rooms. These sessions will not have a formal presentation or start time but are the providers’ time to meet one-on-one with Partners’ staff for technical assistance. Providers will need to register prior to the event. As a registered attendee, you are welcome to arrive and exit at your convenience, depending on the amount of time you feel is needed with our staff. The intended audience for the open house includes established and new providers in Partners’ network. Providers who are new to Partners’ network are advised to have already established access to AlphaMCS and have reviewed the provider orientation toolkit prior to attending a session.

Target Audience: Existing and new providers in the Partners’ network.

Cognitive Behavioral Therapy (CBT) Foundations

December 8 and 10, 2020, 9 a.m.-12:30 p.m. (Register)

Cognitive Behavioral Therapy (CBT) is an evidenced-based practice focuses on challenging and changing unhelpful cognitive distortions and behaviors, improving emotional regulation, and the development of personal coping strategies that target solving current problems.

Training will take place over two days, December 8, 9 a.m.-12:30 p.m. and December 10, 9 a.m.-12:30 p.m. utilizing the same training link. Participants will have to be present with audio and visual capabilities for both sessions to receive credit. No partial credit will be given.

NCSAPPB approval code 20-453-S up to 6 hours
Partners has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6932. Programs that do not qualify for NBCC credit are clearly identified. Partners is solely responsible for all aspects of the programs.
Trainer: Eric Ottinger

CBT Learning Community Training

December 16, 2020, 2 p.m.-3:30 p.m. (Register)

Join like-minded providers in a learning community to explore skills, concepts, case studies, and expand your own techniques. This learning community will help you to learn practical ways to use evidence based practices in your day to day work with members.

Crisis Response Training

Jan. 12, 2021, 8:30 a.m.-Noon (Register)

Crisis Response Training is an interactive class reviewing best practices for providers. Content includes pro-active strategies to help prevent crisis, best practice responses during crisis situations, the importance of after-hours crisis intervention to improve member outcomes as well as provider requirements and expectations. This class is appropriate for both LIP’s and agencies. The course will meet requirements for three hours of Crisis Response Training.

CST Service Definition

Three opportunities:

  • December 15, 2020, 8:30 a.m. – 11:45 a.m. (Register)
  • January 12, 2021, 8:30 a.m.-11:45 a.m. (Register)
  • March 18, 2021, 8:30 a.m.-11:45 a.m. (Register)

This webinar meets the requirement for three hours of CST Service Definition training. Registrants will view a previously recorded training that includes two ten-minute breaks. In order to receive a training certificate, registrants will need to view the full webinar and pass a ten question quiz with a score of 80% or higher.

Permanent Supportive Housing (PSH) | Virtual Training Series

January 19, 21, 26 and 28, 2021, 8 a.m.-12:30 p.m. (Register)

Partners has scheduled a series of virtual trainings on the evidence-based model for Permanent Supportive Housing (PSH). With the policy change, CST providers are to offer ongoing, tenancy support services. This training will support ANY provider by improving their understanding and practice of the PSH model. Experienced and certified PSH trainers from the Technical Assistance Collaborative (TAC) have created the training. These sessions will be facilitated by TAC trained Partners’ staff.

Other things to know:

  • This is an interactive training. Attendees are expected to participate fully (audio and visual required).
  • Attendees must be present for the entirety of all four sessions of this training to receive a certificate of completion. This is equal to the two-day, in person class.
  • If you arrive more than 15 minutes late, you will not receive credit.
  • No partial credit will be awarded.

Target Audience: All CST staff members (15 hours of Tenancy Support Training must be completed within 90 days of hire. This training meets that requirement), ACTT, TCLI, and any housing staff.

Trainer: Partners Provider Network Trainers

Note: Partners is collaborating with Alliance Health, Cardinal Innovations Healthcare and Vaya Health to offer PSH training in February, March and April 2021. Partners’ network providers can register directly with Cardinal (February), Alliance (March) or Vaya (April) to attend. Partners will offer the course again in May. Exact dates have not been determined yet. Registration is limited.

Cultural Competency CLAS Standards

February 16, 2021, 8:45 a.m.-Noon (Register)

The Office of Minority Health has established Culturally and Linguistically Appropriate Services (CLAS) standards to address health equity and improve outcomes. This training will not only review the standards themselves but review the wealth of tools and training materials available free of charge to providers.

Other Training Resources and Opportunities

ASAM Training Project (Online–live)

Please visit for more information including continuing education credit options, training dates and registration. This is a skills-based training and is not the same general overview content as the ASAM training provided by the Partners Training Academy.

Events are scheduled throughout the year through June 2021.

Each course has limited registration. Fee: $90. Live training includes 13 contact hours, the time-limited use of an electronic version of The ASAM Criteria manual (third edition) and an opportunity to obtain a hard copy of the manual for $15.50.

Description: This training project is a part of the 1115 Substance Use Disorder Demonstration Waiver implementation plan. The plan includes 1) the use of The ASAM Criteria to determine the appropriate level of care required for beneficiaries and 2) ensuring direct enrolled professionals providing comprehensive clinical assessments (CCA), diagnostic assessments (DA) and other evaluations which have the knowledge, skills and ability to make an ASAM level of care determination for beneficiaries with a substance use disorder diagnosis.

Target Audience: Behavioral health clinicians in North Carolina who are contracted with an LME/MCO or provide CCA, DA and other evaluations (LCSW, LCSW-A, LCMHC, LCMHC-A, LCAS, LCAS-A, LMFT, LMFT-A, PA, NP, MD)

Trainer: Train for Change Inc, in collaboration with the UNC School of Social Work – Behavioral Health Springboard and NW AHEC

ASAM Training Project (Online–eTraining)

Please visit for more information including continuing education credit options, training dates and registration. This is a skills-based training and is not the same general overview content as the ASAM training provided by the Partners Training Academy.

The fee is $75 and offers extended-access licenses for practitioners to access three modules of eTraining covering The ASAM Criteria. eTraining includes 12 contact hours and access to modules through June 30, 2021.

Description: This training project is a part of the 1115 Substance Use Disorder Demonstration Waiver implementation plan. The plan includes the use of The ASAM Criteria to determine the appropriate level of care required for beneficiaries and ensures direct enrolled professionals providing comprehensive clinical assessments (CCA), diagnostic assessments (DA) and other evaluations which have the knowledge, skills and ability to make an ASAM level of care determination for beneficiaries with a substance use disorder diagnosis.

Target Audience: Behavioral health clinicians in North Carolina who are contracted with an LME/MCO or provide CCA, DA and other evaluations (LCSW, LCSW-A, LCMHC, LCMHC-A, LCAS, LCAS-A, LMFT, LMFT-A, PA, NP, MD).

Trainer: Train for Change Inc, in collaboration with the UNC School of Social Work – Behavioral Health Springboard and NW AHEC

Resource for ACT, CST and IPS Providers

The Institute for Best Practices, UNC Chapel Hill,

  1. NC ACT Coalition Meeting (ACT coalition members only) is the third Tuesday of the month from 11:00 a.m.-12:30 p.m. (Register)
  2. The National ACT Meet Up for providers is the first Monday of the month (Nov. 2) from 3:00 p.m.-4:30 p.m. (Eastern Time). (Register)
  3. Tea with CST (CST providers only) is every other Wednesday from 1:00 p.m.-1:45 p.m. (Register)
  4. IPS Executive Leadership is the second Thursday of every month from 1:00 p.m.-2:30 p.m. (Register)
  5. IPS Team Lead is the third Thursday of every month from 1:00 m.-2:30 p.m. (Register)
  6. NEW! Small group consultation with Antoine Bailliard, PhD, OTR/L and Lorna Moser, PhD. The first Friday of every month 1 p.m. – 2:30 p.m. Submit case information 48 hrs. in advance.

Link to consultation form:

To, register:

Improving Cultural Competency for Behavioral Health Professionals (Online)

Date, Time, Location: This training is a self-study from the Office of Minority Health website: FREE CEUs.

Description: Cultural and linguistic competency is recognized as an important strategy for improving the quality of care provided to clients from diverse backgrounds. The goal of this e-learning program is to help behavioral health professionals increase their cultural and linguistic competency.

  • In Course 1, An introduction to cultural and linguistic competency, you’ll learn what culture has to do with behavioral health care.
  • In Course 2, Know thyself – Increasing self-awareness, you’ll learn how to get to know your cultural identity and how it affects your work with clients.
  • In Course 3, Knowing others – Increasing awareness of your client’s cultural identity, you’ll learn how to get to know your client’s cultural identity.
  • In Course 4, Culturally and linguistically appropriate interventions and services, you’ll learn how to build stronger therapeutic relationships with clients from diverse backgrounds.

The estimated time to complete all four courses is between 4-5.5 hours.

Target Audience: This program is accredited for 4-5.5 contact hours for counselors, nurses, psychologists, psychiatrists and social workers. Other professionals may earn a Statement of Participation.

Resources to Improve Business Acumen:

SCORE is a resource partner of the U.S. Small Business Association and has been in existence since 1964. (

SCORE offers a variety of training courses for a low cost or for free. In addition to training, they offer volunteer counselors, advisors and mentors who offer individual, free to low-cost counseling throughout the US. They also have many free online courses on many topics related to running and growing your business. (

The Small Business Development Center

offers local business consulting and at-cost training on a variety of business-related topics at

There are SBDCs in Charlotte, Hickory, Boone, Winston-Salem, Greenville, Asheville and many other locations across the state.

Community Events and Training

Domestic Violence During COVID-19

December 11, 2020, 1 p.m.-3 p.m. (Register)

Many of us are still home more than usual and the risk for domestic violence is high. Learn how to spot the signs of domestic violence and how to help.

Question Persuade Refer (QPR) Suicide Prevention

Three opportunities:

  • November 23, 2020, 2 p.m.-4 p.m. (Register)
  • December 1, 2020, 2 p.m.-4 p.m. (Register)
  • December 16, 2020, 2 p.m.-4 p.m. (Register)

Many of us are isolated because of social distancing. Many have experienced losses. The risk of suicide is higher than ever. This training teaches the skills to intervene in a suicide crisis. The maximum number of people allowed to participate in a virtual QPR training at one time is 30; registration is on a first come first serve basis.

Community Resilience Model (CRM)

December 9, 2020, 2 p.m.-4 p.m. (Register)

The Community Resilience Model® teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete, coping skills. One of the goals of CRM® is to create trauma-informed and resilient communities.

Human Trafficking During Quarantine: Keeping Our Children Safe

Two opportunities:

  • November 20, 2020, 1 p.m.-3 p.m. (Register)
  • December 14, 2020, 1 p.m.-3 p.m. (Register)

Many of us are still working from home and our children may be learning from home as well. Children may spend more time online than usual. Learn about trafficking and how to keep our children safe.

Provider Alerts

Provider Alerts are sent to all providers who subscribed to receive Partners’ Provider Communications. Published alerts are available on the Provider Knowledge Base at To subscribe to Partners’ various communications, please visit

State News/COVID-19 Updates

Providers are reminded to check Partners’ COVID-19 provider webpage and the NCDHHS COVID-19 Guidance and Resources for Medicaid Providers for the most up-to-date information. If you have questions, please email your provider account specialist or the Provider Network Contacts at

NC Medicaid Issues RFA for Medicaid Managed Care Behavioral Health and I/DD Tailored Plans

On Friday, Nov. 13, 2020, the North Carolina Department of Health and Human Services (NCDHHS) issued a Request for Applications for Behavioral Health I/DD Tailored Plans as part of North Carolina’s transition to Medicaid Managed Care.

As directed by the North Carolina General Assembly, for the first contract term, only LME/MCOs are eligible to respond to the RFA to serve as Behavioral Health I/DD Tailored Plans. The first Behavioral Health I/DD Tailored Plan contract term will last four years. NCDHHS will award no more than seven and no fewer than five regional Behavioral Health and I/DD Tailored Plan contracts and will not award any statewide tailored plan contracts.

Behavioral Health and I/DD Tailored Plans will provide physical health, behavioral health, long-term care, pharmacy services and unmet health related resource needs to qualifying North Carolinians under one plan. These plans will provide the same services as Standard Plans but will also provide additional specialized services that serve individuals with significant behavioral health conditions, intellectual and developmental disabilities  and traumatic brain injuries (TBI).

Standard Plans and the ECBI Tribal Option will launch first on July 1, 2021, followed by Behavioral Health I/DD Tailored Plans on July 1, 2022. NCDHHS expects to award Behavioral Health I/DD Tailored Plan contracts by early Summer 2021.

NC Medicaid Launches Website for Beneficiaries to Learn More About Medicaid Managed Care:

DHHS has announced the launch of NC Medicaid’s managed care enrollment website,, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021. Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021.

NCDHHS Launches SlowCOVIDNC Exposure Notification App

Help slow the spread of COVID-19 with the North Carolina Department of Health and Human Services (NCDHHS) SlowCOVID19 Exposure Notification App. Learn about the app and how it works.

Olmsted Meetings

Olmstead stakeholder meeting(s) are continuing at this time. NCDHHS is encouraging participation as it is important for individuals with lived experience and other stakeholders to have a voice in these Olmstead initiatives. A list of upcoming meetings and additional information can be found at


NC health care professionals, EMS, first responders, childcare workers, other front-line staff and their families can call Hope4Healers (919-226-2002) to access licensed mental health professionals offering confidential counseling. Hope4Healers is a collaboration between NCDHHS and the North Carolina Psychological Association.

Medicaid Bulletins

All bulletin articles, including those related to COVID-19, are available on the DHB webpage.


Providers are encouraged to review NCTracks communications. To subscribe to NCTracks communications, visit

Joint Communication Bulletins,

Issued by the NC Department of Health and Human Services, can be found at

Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update Call for NC Providers

This call occurs every first Thursday at 3:00 p.m.; check the Partners’ COVID-19 Provider webpage for weekly call-in details.

Joint DMHDDSAS and DHB (NC Medicaid) COVID-19 Update Call For BH/IDD Consumers, Family Members and Community Stakeholders

This call occurs every fourth Monday at 2:00 p.m.; check the Partners’ COVID-19 Provider webpage for weekly call-in details.

Training, Announcements and Reminders

Historical Trauma and African Americans

Implications for Human Service Professionals: Trauma Informed approaches have been highlighted to address the varied needs of persons who have experienced trauma through abuse and/or neglect, exposure to violence in neighborhoods, family settings and other experiences including natural disasters. Research has shown that unaddressed trauma leads to life-long problems through adulthood. Practitioners must be equipped to address this, and subsequent problems associated with trauma in African Americans. This training activity will bring together trauma informed practice approaches to treating African Americans with effective and practical implications for professionals to use in counseling/therapy.

This free, virtual training will be held Nov. 24 from 10 a.m.-noon. Registration is required. Please register by calling the United Way of Rutherford County (828-286-3929) or email Suzanne Porter at Registrants will receive a link prior to Nov. 24.

Peer Specialist Webinar Series – Transition from In-Person to Remote Services During COVID-19

Three leaders from a peer-run mental health organization will share lessons learned about transitioning from in-person programming to providing remote peer support services. Peers Envisioning and Engaging in Recovery Services (PEERS) is located in Alameda County, CA, which has had one of the earliest, strictest and longest-running shelter-in-place policies in the state and nation. The panelists will share the decision-making process around moving to remote services and the successes and challenges involved. The webinar will include time for questions, discussion and shared problem-solving around providing peer support remotely. Bring your experiences and ideas!

This free training, hosted by Doors to Wellbeing, the National Technical Assistance Center of The Copeland Center for Wellness & Recovery, will be held on Nov. 2 from 2-3 p.m. To register, visit