Issued: January 7, 2023
What is happening?
The transition from Alpha+ to TruCare’s ProAuth platform for providers to submit prior authorizations is being delayed. This means providers will continue to submit authorizations through Alpha+ until further notice.
Stay tuned for future provider alerts with more details and a new timeline.
What do providers need to do?
Continue using Alpha+ to submit prior authorizations until Partners notifies providers of a new go live date for ProAuth.
Local Administrators may also continue setting up users in Partners’ provider portal, ProviderCONNECT. On-demand training on how to set up users is available at: https://attendee.gotowebinar.com/register/5761252241289114201
What if providers have questions?
Providers may submit questions via email at: ProAuth@PartnersBHM.org.
Providers may also call the Provider Support Line at 1-877-398-4145, Monday through Saturday, 7 a.m.-6 p.m.