Issued: January 7, 2023

What is happening?

The transition from Alpha+ to TruCare’s ProAuth platform for providers to submit prior authorizations is being delayed. This means providers will continue to submit authorizations through Alpha+ until further notice.

Stay tuned for future provider alerts with more details and a new timeline.

What do providers need to do?

Continue using Alpha+ to submit prior authorizations until Partners notifies providers of a new go live date for ProAuth.

Local Administrators may also continue setting up users in Partners’ provider portal, ProviderCONNECT. On-demand training on how to set up users is available at:

What if providers have questions?
Providers may submit questions via email at:

Providers may also call the Provider Support Line at 1-877-398-4145, Monday through Saturday, 7 a.m.-6 p.m.