Issued: May 25, 2023
Partners secure provider portal, ProviderCONNECT, is your one-stop shop and primary resource for operational information. Through ProviderCONNECT, you can request authorizations, file claims, review member-specific information, find helpful resources and access training.
Providers in the Partners Provider Network are asked to identify a Local Administrator for their organization to serve as the contact for ProviderCONNECT. A Local Administrator form was included in the Tailored Plan Amendment Welcome Packets.
Each organization should submit the signed form to Partners to ensure your organization has access to ProviderCONNECT. If you have questions about identifying a Local Administrator, email Partners at CredentialingTeam@PartnersBHM.org.
What is happening?
Not all Local Administrators are setting up the backup or general user accounts. Members of organizations are sharing logins which can result in a security risk.
Sharing credentials is against policy and places Partners and provider organizations at risk for a HIPPA violation.
It is important that each ProviderCONNECT user has their own individual login account set up by their organization’s Local Administrator. These unique accounts should not be shared with others in the organization.
What is the risk to providers?
If users are sharing credentials, it places the organization at risk for a security violation related to users being able to access information they should not be able to view.
What must providers do?
Local Administrators for each provider organization are required to set up a backup Local Administrator and establish General User accounts for other members of their organizations in ProviderCONNECT. Instructions on setting up a Local Administrator and General User accounts are available in Partners Local Administrator Instructions.
- Each organization must identify a Local Administrator. If there are questions about identifying a Local Administrator, you may email Partners at CredentialingTeam@PartnersBHM.org.
The Local Administrator is responsible for initially logging in to ProviderCONNECT and setting up all other users for their organization.
Local Administrators can access instructions for setting up accounts at Local Administrator Instructions.
- General Users are others within the organization that will need to access ProviderCONNECT to submit authorization requests in ProAuth, access resources and trainings, find information on their specific members and access a wealth of other information.
Any staff of a provider organization who needs a login should contact their ProviderCONNECT Local Administrator to have one set up.
If you are unsure who the Local Administrator is for your organization, you may check the current list of Local Administrators at https://providers.partnersbhm.org/identifying-a-local-administrator.
Note: If you do not find a Local Administrator for your organization, please use this link for instructions on setting up the Local Administrator: https://providers.partnersbhm.org/reminder-providers-must-identify-a-local-administrator-for-launch-of-partners-providerconnect/.
What if providers have questions?
Local Administrators may inquire about login accounts or issues/questions via email at: ProviderCONNECTSupport@PartnersBHM.org.
Portal questions in general may be directed via email at: email@example.com.
If you are a General User and have a log-in question, you should first contact your Local Administrator
General provider-related questions, can be emailed to Provider Network at PAS@PartnersBHM.org.