Issued: November, 18 2025

Partners Health Management has learned that a Cloudflare is negatively impacting our portals, ProviderCONNECT and MemberCONNECT and ProAuth. This means providers cannot access the portals or submit authorization claims through the portals.

We are actively working with our vendor to resolve this issue as quickly as possible and will keep you updated on the progress.

What is happening?

A Cloudflare is negatively impacting our portals, ProviderCONNECT and MemberCONNECT and ProAuth. This means providers cannot access the portals or submit authorization claims through the portals.

What do providers need to do?

Providers can still submit authorization requests if they go directly to the Alpha+ Provider portal or the Availity portal.

Where can providers find additional information?

If you have questions or need assistance, please email UMQuestions@PartnersBHM.org.