Issued:  July 23, 2020

2020 Perception of Care Survey

The 2020 Perception of Care Survey will be administered August 1-31, 2020, and because of the COVID-19 pandemic, will be conducted differently than in previous years. Within the next week, Mental Health and Substance Use Disorder providers selected to participate in the survey will receive the Survey Administration Guidelines for Providers. These guidelines will give direction on survey administration and the required number of surveys for each provider to administer

There are three options for survey administration and submission:

  • Option 1*, In person, web-based: Client completes web-based survey at provider service site

Provider accesses the web-based survey online, completes the provider questions on Page 1, and pages to the next screen. Client completes remainder of the survey using the provider laptop, desktop computer, tablet, or kiosk.

  • Option 2*, In person, paper: Client completes paper survey, provider enters responses online

Provider completes the provider questions on Page 1 of a paper copy of the survey. Client completes remaining sections of paper survey. Provider enters client’s survey responses online.

  • Option 3*, Telephonic or with computer/smartphone cameras: Provider verbally administers survey to client and enters client’s responses online

Provider establishes distance contact with client, completes the provider questions on Page 1, and administers client survey questions verbally. Provider enters client’s responses online as the survey is administered, or records responses on a paper copy and enters them online after the survey is completed.

Please direct any questions to Partners’ Survey Coordinator, Bill Rankin, by email:

Joint Communication Bulletin J369 – North Carolina Supports Needs Assessment Profile: Initial and Annual Assessment

The NC Department of Health and Human Services released J369 NC SNAP Initial and Annual Assessments on July 22, 2020. Effective May 19, 2020, through the conclusion of the State’s declared state of emergency for COVID-19, a certified North Carolina Support Needs Assessment Profile (NC SNAP) examiner may complete NC SNAP assessments anywhere in the state of North Carolina for any eligible individual.  NC SNAP examiners are not restricted to completing assessments only within their catchment area.  Please read the entire joint communication bulletin for details.

From NCTracks: Upcoming System Changes Delayed

The previously announced upcoming system changes in NCTracks originally scheduled to implement July 26, 2020 have been delayed and are now scheduled to go into implementation August 9, 2020. Please see the summary of affected system changes below:

More details will be provided as they are available.

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Requesting PPE

Personal Protective Equipment (PPE) has become one of the largest needs across our state during the COVID-19 pandemic. NCDHHS and the NC Department of Public Safety (NCDPS) understand organizations across North Carolina need PPE and state government is actively working to help get PPE to those who need it. To learn more, visit