Partners is committed to working with its Network Providers to continue to stabilize services during this crisis and ensure survival of a high-quality network to meet the needs of our community when this event is over.

Through the Partners Service Stability Program, we are committed to helping alleviate the social and economic impacts of the novel coronavirus (COVID-19) by ensuring that services and supports remain available to those in need. Partners approach is to inspire creativity and teamwork while enhancing responsiveness during this time. We wish to create the greatest shared flexibility and opportunity for rapid, individualized, response to the challenge.

Providers are asked to complete the Service Stability Funding Request form. This form is designed to help us work with you to quickly determine and align needs with available resources. If you need assistance with the form, please contact your account manager or the Provider Network Help Desk.

Partners will continue to identify resources and opportunities to assist Network Providers during this time. Our mutual goal is to work TOGETHER to overcome challenges and initiate innovative ways to meet the needs of our members.

Coronavirus Aid, Relief, and Economic Security Act (CARES Act)

The Coronavirus Aid, Relief, and Economic Security Act, known as the CARES Act, was passed by Congress on March 27. The CARES Act establishes a new $349 billion Paycheck Protection Program for small businesses. The program is designed to provide relief to millions of small businesses so they can keep going and keep their workers employed. Learn more about the CARES Act.

CARES Act Resources 

The COVID-19 Telehealth Program will provide $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, to help health care providers provide connected care services to patients at their homes or mobile locations in response to the novel Coronavirus 2019 disease (COVID-19) pandemic.  The Program will provide immediate support to eligible health care providers responding to the COVID-19 pandemic by fully funding their telecommunications services, information services, and devices necessary to provide critical connected care services until the program’s funds have been expended or the COVID-19 pandemic has ended.

Note that the COVID-19 Telehealth Program is limited to nonprofit and public eligible health care providers that fall within the categories of health care providers in section 254(h)(7)(B) of the 1996 Act.  For more information, see Question 8 of the FAQs.

Click here for more information, FAQ, applications and a video webinar.

Project ECHO NCBH COVID-19 Financial Response Strategy Series

Project ECHO NCBH COVID-19 Financial Response Strategy Series: Hosted by National Council for Behavioral Health along with its partners at CohnReznick, this three-part series is providing guidance on financial/operational strategies for remaining financially viable during these trying times.

  • The second session, “Extending the Runway – Leveraging Stimulus/Relief Efforts” will be taking place next Tuesday, April 28 at 1 p.m. ET. This session will review relief packages available to behavioral health providers and case studies/experiences from the field in accessing these financial relief efforts. Register here
  • The third and final session “Sustaining the New Normal” will take place on Tuesday May 5 at 1 p.m. ET. This session will provide guidance on evaluating the “levers” that can be pulled to stabilize operations in the new normal, such as improving forecasted cash flows including staffing adjustments, revenue opportunities and extending credit. Register here
  • If you missed Session 1: Extending the Runway – Weekly Cash Flow Projections, originally recorded April 21, 2020, you can watch the recording now. This session shares practical guidance and case studies on assessing today’s cash situation and developing a plan and control/monitor short-term activities and navigate cash flow constraints due to the COVID-19 pandemic.