Issued: June 22, 2022

Partners migrated to Alpha+ on Monday, June 20, 2022. We understand that some providers are experiencing issues so we are providing additional guidance:

How do I sign on to Alpha+: You must use the following URL to log in to Alpha+:

What browser should I use to log on? Recommended browsers are Chrome, Firefox or Edge.

Can I use Internet Explorer? No. Internet Explorer is no longer a supported browser as of June 15, 2022.

Where can I get more information? You may contact the Service Desk at or via telephone at 704-842-6431. (See more details below from the June 20 Provider Alert.)


June 20 Provider Alert:

Partners is pleased to announce that Alpha+ will go live on Monday, June 20, 2022.

What is happening? AlphaMCS is being upgraded to Alpha+.

When is this happening? Today, June 20, 2022

How is this change impacting providers? 

  • Starting on June 20, 2022providers must file claims through Alpha+.
  • Please note: AlphaMCS will not be available after June 17, 2022, at 5 p.m., and Alpha+ will not be available until June 20, 2022, at 8 a.m.

What do providers need to do?

  • Providers will need to go to a new website address to log into the Alpha+ to submit claims.
  • The new website address for Alpha+ is
  • Providers will be able to use their current username and password to access Alpha+ to submit claims.
  • If a provider currently submits claims via an 837, the provider must complete the SFTP form and have new SFTP credentials provisioned in order to access the Alpha+ Provider Portal.
  • This process does not include EVV claims that go to HHA.

If you have questions, please contact Partners Service Desk at 704-842-6431 or via email at

Please contact Partners’ Claims department directly by calling 704-842-6486 or emailing

You may also contact your Provider Account Specialist at