Issued:  July 12, 2019

NC Medicaid Managed Care Open Enrollment Starts Monday, July 15

The following communication is shared on behalf of NC Medicaid

The Medicaid Managed Care call center (833-870-5500) and website went live on June 28. Beneficiaries are already using both to learn more about managed care and enroll in a health plan. While there are still budget authorities needed for managed care, NC Medicaid Managed Care Phase 1 is on track for beneficiaries to begin using their health plan on November 1.

NC Medicaid Managed Care Phase 1 covers counties in regions 2 and 4:

  • Region 2: Alleghany, Ashe, Davidson, Davie, Forsyth, Guilford, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, Yadkin
  • Region 4: Alamance, Caswell, Chatham, Durham, Franklin, Granville, Johnston, Nash, Orange, Person, Vance, Wake, Warren, Wilson

On July 8, Phase 1 enrollment packets started being mailed to beneficiaries in regions 2 and 4. (Open enrollment for Phase 1 officially begins July 15.) Enrollment packets include:

Webcast – NC Medicaid Managed Care Implementation Update

The Department is committed to sharing information and updates about the transformation to Medicaid Managed Care, including open enrollment. On July 15 at 2:30 p.m., join NCDHHS Secretary Mandy Cohen, M.D., and NC Medicaid team members for an update on NC Medicaid Managed Care implementation and a closer look at NC Medicaid Managed Care Phase 1 open enrollment activities. There will be an opportunity to ask questions. Registration is required to access the webcast.

Additionally, the Department has provided enrollment materials for use by county agencies and partners:

As you know, transitioning to managed care is the most significant change that NC Medicaid has ever undertaken. With any rollout of this magnitude, there will be issues and questions that arise. We are committed to doing everything possible to resolve problems quickly and make sure beneficiaries, providers and county agencies have the support they need. Thank you for your ongoing partnership and support to launch this major effort.