Partners’ Intellectual and Developmental Disabilities (I/DD) Department works with members and their support system to make sure that people receiving services are cared for in the best possible manner.

The IDD Department focuses on:

  • Evaluation of individuals needing/requesting services.
  • Care management.
  • Training for providers and the community.

Supports Intensity Scale

The Supports Intensity Scale (SIS) is a required assessment tool that measures daily support needs of someone who is receiving, or waiting to receive, intellectual and developmental disability (I/DD) services in North Carolina. A Partners team member conducts the assessment.

Learn more about the Supports Intensity Scale.

North Carolina Supports or Needs Assessment Profile (NC-SNAP)

The NC-SNAP is a needs assessment tool that can measure a person’s level of need for developmental supports and/or services. Learn more about NC-SNAP.

To locate an NC-SNAP training, please visit the Partners Training Resource and Collaborative Calendar.

I/DD Care Management

Intellectual and Developmental Disabilities Care Management is a managed care function that, together with an individual and his or her support system, makes sure that the individual is cared for in the best possible manner. Care managers employed by Partners work with the member and his or her natural supports to help monitor services and make sure that assessments and Person-Centered Plans are completed. Private provider agencies deliver needed services. Refer an individual to I/DD Care Management.

Who is selected for Care Management?

  • Individuals with an I/DD diagnosis that is participating in the NC Innovations Waiver.
  • Individuals eligible for NC Innovations that are not living in an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) facility.
  • Individuals with an I/DD diagnosis residing in a facility operated by Department of Corrections or Juvenile Justice and planning to be discharged.
  • Individuals with high behavioral and medical needs that are already served by Community Care of North Carolina (CCNC).

Intellectual and Developmental Disabilities Care Management Department Contact Information

For general I/DD care management questions, please email

Name: Title: Email: Phone: Unit Oversight: Counties Covered:
Tammy Gilmore I/DD & TBI Clinical Senior Director 704-884-2597 I/DD & TBI Care Management All
Rachael Jerzak Director of I/DD Care Management 980-925-1377 Tailored Care Management; NC Innovations; I/DD Care Management All
Beth Monaco Care Connections Director 980-925-4556 TCM Screening and Referral; I/DD Registry of Unmet Needs; I/DD Program Management; I/DD Transition and In-Reach Coordination; I/DD Assessment Team All
Allan Azali I/DD Manager 980-421-3674 I/DD Care Management, I/DD Monitoring Team, I/DD Care Management Extender Team All
Dawn Mustin I/DD Regional Manager 336-263-1380 NC Innovations Burke, Cabarrus, Catawba, Iredell, Stanly, Surry, Union, Yadkin
Melissa Baran I/DD Regional Manager 980-925-4504 NC Innovations Cabarrus, Davidson, Davie, Forsyth, Stanly, Union
Michelle Stroebel I/DD Regional Manager 704-862-8276 NC Innovations Cleveland, Gaston, Lincoln, Rutherford

Updated: January 30, 2024