Attention Partners’ IDD NC Innovations Service Providers—Standardized Provider Referral Process implemented Dec. 1, 2018

A standardized NC Innovations Provider Referral Process has been developed for the IDD Care Coordinators assisting individual/legally responsible persons in selecting qualified network providers of NC Innovations services. We have implemented this new process with our IDD Care Coordinators effective December 1, 2018. The process and checklist can be found in the Partners’ Provider Knowledge Base at

If you have questions, please contact Wyatt Bell at or Rachael Jerzak at

Training:  Parents Supporting FamiliesAn Introduction to Peer Support for Families with Children Who Have Mental Health or Substance Abuse Issue

Individuals with personal experience can learn how to use their experience in parenting a child who has a mental health or substance abuse issue to support other parents. Topics covered during this training:

  • How to Share your Story
  • Who is a Family Partner
  • Requirements to be a Certified Family Partner
  • Understanding Grief
  • Core Values and Principles of System of Care
  • Conflict Resolution
  • Futures Mapping

This training is mandatory for National Certification and future NC Medicaid billing. The structure of the training is a three-day training with a two-day follow up. During the two-day following up training you will receive a certificate of completion.

Date and Time:  Monday, Dec. 10-Wednesday, Dec. 12, 2018 from 9 a.m.-4 p.m.
Location:  Catawba Valley Behavioral Health, 20 4th Street SW, Hickory, NC 28602
RegistrationRegistration is required. To register, call NC Families United at 336-395-8828 or email Renee Cordero at

Partners Provider Webinar Scheduled for Dec. 12

Partners will host its next Provider Webinar on Wednesday, December 12 from 1 p.m.-3 p.m. To register for the webinar, click here. If you have a question about the topics scheduled for discussion, or any provider operations matter, please email your questions to