Partners will be operating on a two-hour delay on Friday, January 22, 2016. Partners will announce any additional inclement weather closing information on our website, and our Facebook page.
Please remember that:
  • The Customer Services Call Center is available 24 hours a day, seven days a week, at 1-888-235-HOPE (4673).
  • Our Utilization Management Hospital Admissions Team is available from
    8 a.m.-12 a.m., seven days a week, at 704-842-6434.

IRIS Downtime

The Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHADDSAS) Incident Response Improvement System (IRIS) will be unavailable on Tuesday, January 26 from 1 p.m. to 6 p.m. for maintenance and implementation of DSM-5.

I/DD Innovations Listening Sessions

DMHDDSAS and the Division of Medical Assistance will facilitate nine NC Innovations Waiver Changes listening sessions in February and March. If you have questions or would like to learn more about the session, please contact Renee’ Rader at

February 2nd 5:30 – 8:00 pm
Western Carolina University Biltmore Campus
28 Schenck Parkway, Room 346
Asheville, NC

February 3rd 5:30 – 8:00 pm
Partners Behavioral Health Management
1985 Tate Blvd SE
Hickory, NC 28602

February 4th 5:30 – 8:00 pm
Cardinal Innovations
4855 Milestone Avenue
Kannapolis, NC 28081

February 16th 5:30- 8:00 pm
Beaufort County Ag Center
155-A Airport Road
Washington, NC 27889

February 17th 5:30- 8:00 pm
514 E. Main Street
Beulaville, NC28518

February 18th 5:30- 8:00 pm
Trillium Health Resources
3809 Shipyard Blvd
Wilmington, NC 28403

March 1st 5:30- 8:00 pm
CenterPoint Human Services
4035 University Parkway
Winston Salem, NC 27106

March 2nd 5:30- 8:00 pm
FirstHealth Conference Center
Monroe Auditorium
9305 NC Hwy 211
Pinehurst, NC 28374

March 3rd 5:30- 8:00 pm
Creedmoor Baptist Church
6001 Creedmoor Road
Raleigh, NC