If you have been unable to submit Service Authorization Requests (SARs) electronically in Alpha+, please submit a manual SAR. This will allow UM to review requests for services in a timely manner.
The SAR request form is at: https://providers.partnersbhm.org/service-authorization-requests/#SAR-Form
Manual SARs can be submitted via fax or secure email:
MHSU UM Fax: 704-884-2701
Acute Services Team Fax: 704-884-2703
I/DD UM Team Fax: 704-884-2690
What happens after a provider submits a Manual SAR?
UM will process all submitted Manual SARs and will communicate directly with providers on the status via email or by phone. Manual SARs will not have a SAR ID or Authorization number. (SAR ID and Authorization numbers are electronically generated in Alpha+)
UM will create the provider’s SAR in Alpha+ and process it to generate an Authorization as soon as the system issues have been resolved.
What if a provider has questions?
For any SAR related questions, please send an email to UMquestions@partnersbhm.org or call the related UM workgroup numbers below:
MHSU UM Workgroup: 704-842-6436
Acute Services Team UM Workgroup: 704-842-6434
IDD Team UM Workgroup: 704-884-2605