Important Changes to Partners’ Claims Submission Process

Issued: May 26, 2022

What is happening? AlphaMCS is being upgraded to Alpha+.

When is this happening? June 6, 2022

How is this change impacting providers?

  • Starting on June 6, 2022, providers must file claims through Alpha+.
  • Please note that AlphaMCS will not be available after June 3, 2022, at 5 p.m. and Alpha+ will not be available until June 6, 2022, at 8 a.m.

What do providers need to do?

  • Providers will need to go to a new website address to log into the Alpha+ to submit claims.
  • The new website address for Alpha+ is https://login.alphaphm.org/portallogin .
  • Providers will be able to use their current username and password to access Alpha+ to submit claims.

If you are a provider who uses an 837 file to submit claims:

  • If a Provider currently submits claims through an 837 file, the Provider must complete a NEW SFTP Access Request Form and have new SFTP credentials set up in order to access Alpha+ to file claims.
  • If you have not submitted a new SFTP Access Request Form, contact Partners Service Desk immediately at 704-842-6431 or ServiceDesk@partnersbhm.org.

If you are a provider who uses a clearinghouse to submit claims:

  • If a Provider currently submits claims through a clearinghouse, the clearinghouse vendor must complete a NEW SFTP Access Request Form and have new SFTP credentials set up in order to file claims through Alpha+.
  • Please check with your clearinghouse to confirm they have completed SFTP Access process.
  • If you have additional questions, please contact our Partners Service Desk immediately at 704-842-6431 or ServiceDesk@partnersbhm.org.

What if I need to submit a claim manually?

  • Providers who want to submit a claim manually will need to go to the new website address to log into the Alpha+.
  • The new website address for Alpha+ is https://login.alphaphm.org/portallogin.
  • Providers will be able to use their current username and password to access Alpha+ to submit claims.
  • Contact claimsdepartment@partnersbhm.org if you need assistance manually entering a claim.

Are EVV Claims Impacted?

  • EVV claims that go to HHA are not impacted.

Who should you contact with Questions?

Please contact Partners Service Desk with any questions at 704-842-6431 or ServiceDesk@partnersbhm.org.