I/DD Patient Support Overview
Individuals living with an intellectual and/or developmental disability (I/DD) may require additional supports to maintain their health, increase independence and improve quality of life. This page provides medical professionals with curated materials and referral resources to support patients with I/DD and their caregivers.
Many patients and families are unaware of available home- and community-based services. Providers play an important role in identifying needs, initiating referrals and connecting families to appropriate supports. The resources below are designed to assist with care coordination, service navigation and health promotion.
Materials and Resources
Need Help Wallet Card
Quick-reference contact information for members and caregivers seeking assistance.
Tailored Care Management
Care coordination services for eligible members with complex behavioral health or I/DD needs.
Visit Partners’ Tailored Care Management page.
Toolkit for Healthy Living
- Early and Periodic Screening, Diagnostic and Treatment (EPSDT)
Preventive and medically necessary services for Medicaid members under age 21. - Chronic Condition Management & Prevention Programs
Resources supporting whole-person care for members with ongoing health needs. - The Fatal Five Plus
Information on preventable health conditions that disproportionately impact individuals with I/DD.
Provider Support and Referrals
Provider Support
877-398-4145
General provider questions
PartnersACCESS
888-235-4673
Care management referrals and service navigation
Member Engagement Support
memberquestions@partnersbhm.org
Connect patients and caregivers with a Member Engagement Specialist to learn more about available supports and services
