Issued:  Sept 5, 2019

Hurricane Dorian Request for Provider Support

Due to the impact Hurricane Dorian will have throughout the eastern and central portions of North Carolina, Partners is working with the NC Department of Health and Human Services (NCDHHS) to request support from our Network Clinicians and agencies who are willing, able and available for deployment to the Trillium Health Services region. Partners has received a request for 30 clinicians to deploy to the Trillium area after the storm has passed.

If you are a clinician who has disaster response training and are able to assist with this need, please contact Jeffery Eads (, 336-527-3218) or Andrew Schrag (828-323-8029,

In an effort to support this need, the Division of Mental Health/Developmental Disabilities/Substance Abuse Services (DMH/DD/SAS) has opened up Single Stream funding to pay providers up to $150/hour per provider.  Providers will use this form for required documentation.

Partners has been authorized to use the allocated single stream state funding for the following:

  • behavioral health clinical care,
  • in shelters,
  • during the period beginning 9/3/19 to the close of the last shelter in North Carolina,
  • at a rate consistent with your provider rate standards and not to exceed $150 per hour per provider, and
  • during hours and at a scale consistent with the need and size of the shelter.

All services must be documented. Key data fields for DMH/DD/SAS include: (1) provider name, (2) shelter name, (3) count of hours worked, (4) service(s) provided, (5) date worked, and (6) hourly rate used. Providers will use this form for required documentation.  This document does not preclude or limit any data that you would collect to promote coordination of care and/or follow-up. This allocation is not intended to supplant mobile crisis.

Procedures for Providers Impacted by Hurricane Dorian

Although it is anticipated that the Partners region will not be significantly impacted by Hurricane Dorian, providers should:

NCDHHS Extends Open Enrollment for Medicaid Beneficiaries, Announces Statewide Move to Managed Care in February

On September 3, 2019, NCDHHS announced that it will extend open enrollment for Medicaid beneficiaries and move to a statewide transition to managed care on February 1, 2020. DHHS shared the following announcement: Managed care in North Carolina was scheduled to roll out in two phases, with Medicaid beneficiaries in part of the state beginning managed care services on Nov. 1, 2019 and most of the state beginning on Feb. 1, 2020. With today’s announcement managed care will now go-live in one phase for the whole state beginning on Feb.1, 2020. 

The timeline has been adjusted because DHHS cannot implement critical actions to go-live with managed care under the current continuing resolution budget. The updated timeline only impacts counties that were in Phase 1; it does not impact counties that were scheduled for Phase 2. The date of Feb. 1, 2020 for statewide implementation remains unchanged. 

Why does DHHS need to revise the timeline for Managed Care?
The transition to managed care is the most significant change ever undertaken by NC Medicaid. For the past four years, the department has achieved significant milestones to keep the state on track for launch of the program.

The next set of activities that must be implemented depend upon budget action, including finalizing the rates to pay health plans and providers, ensuring health plans have enough providers in their networks to meet the needs of beneficiaries, deploying a complex algorithm to assign beneficiaries who do not self-select plans and doctors and obtaining federal approval to launch. Since July, DHHS has advised its partners and the North Carolina General Assembly that the timing of the budget would impact the state’s schedule for moving to managed care.

Furthermore, ongoing budget uncertainty has been an impediment to health plans finalizing contracts with doctors and health providers. An essential component of a well running managed care system is the strength of the health care network available to beneficiaries.

What will happen next for those beneficiaries and clinical providers who had been planning to launch in November?
The department remains committed to transitioning Medicaid and NC Health Choice from fee-for-service to managed care as directed by the NC General Assembly (Session Law 2015-245). DHHS will continue to move forward with activities that are not tied to budget action, including supporting open enrollment.

Managed care will now launch in one phase. Open enrollment will be extended for the 27 counties in Regions 2 and 4 until Dec. 13, 2019. Nothing changes for the remaining 73 counties. As planned, open enrollment will begin for those 73 counties on Oct. 14, 2019 and run through Dec. 13, 2019.

All stakeholders should continue to work towards the Feb.1, 2020 implementation date. It is critical that the managed care companies (PHPs), doctors and health systems continue to work together on contracting.

The 27 counties where open enrollment will be extended are Alamance, Alleghany, Ashe, Caswell, Chatham, Durham, Davidson, Davie, Forsyth, Franklin, Granville, Guilford, Johnston, Nash, Orange, Person, Randolph, Rockingham, Stokes, Surry, Vance, Wake, Warren, Watauga, Wilkes, Wilson and Yadkin counties.