Partners’ Health Information Management Department is responsible for the protection of consumers’ medical records.

How to obtain your medical records:

Consumers who need to request medical records from Partners should contact Health Information Management by emailing or calling 1-877-864-1454, option 0.

Provider Closures

In the event that a Medicaid Provider closes its business in North Carolina or leaves our network, either copies of all Medicaid medical records or an approved storage plan must be submitted to Partners. Partners’ Health Information Management Department must be notified immediately of any decisions made by a provider to close a North Carolina business or leave the network in order to coordinate the proper handling and transferring of medical records.