Issued: May 4, 2018

Second EFT Notice Sent to Providers

Partners encountered an issue with the EFT process for the May 1, 2018 checkwrite.  The process had to be completed a second time. Providers should have received two EFT notices, and the EFT number on the Remittance Advice in AlphaMCS should match the second EFT notice received. If you have further questions, please contact Rhonda Colvard at or call 704-842-6486.

IRIS Downtime

The NC Incident Response Improvement System (IRIS) will be unavailable on Thursday, May 10th from 7:00 a.m. to 11:00 a.m. due to server updates. Providers are asked to please plan for this outage.

The contact for questions regarding Incident Reporting has changed.  Please direct all questions or concerns related to Incident Reporting to Bill Rankin via email at or call 704-884-2688. You can also learn more at