July 29, 2016

Downtime Notification from AlphaMCS

Partners has been informed by Mediware that AlphaMCS and AlphaFlex will be down the rest of today, Friday, July 29, 2016.

Until the system is operational again, providers can use the manual SAR form provided on our website and fax requests to 704-884-2701 for MHSUD or 704-884-2690 for IDD.

Partners’ Utilization Management team will work with all providers to help process SARs retroactively on Monday, August 1, 2016. Please note that this only applies to SARs that were either already submitted or would have been submitted on July 29, 2016.

AlphaMCS and AlphaFlex are expected to be operational again tomorrow, July 30, 2016. When that happens, providers are encouraged to submit SARs through the system as soon as possible.

We apologize for the short notice and inconvenience.