Issued:  April 6, 2020

Today, April 6, 2020: Psychosocial Rehabilitation Service (PSR) In Lieu of Service Definition Webinar 

Partners will host a webinar TODAY, April 6, 2020 to discuss our newly approved Psychosocial Rehabilitation Service (PSR) In Lieu of Service Definition.

Date: April 6, 2020
Time: 1:30 p.m.
To register for this webinar, click here.

Today, April 6, 2020: DHHS COVID-19 Update Call for Members, Family Members and Community Stakeholders 

The Division of Mental Health/Developmental Disabilities/Substance Abuse Services and Division of Health Benefits (NC Medicaid) will host a phone conference for members, family members and community stakeholders 

DateApril 6, 2020
Time2 p.m.
To join, call 1-844-291-5494 and enter access code 1279313 

Special Medicaid Bulletin COVID-19 #33: Webinars for COVID-19 Appendix K Flexibilities for the NC Innovations and TBI Waivers 

NC Medicaid has implemented flexibilities on how Medicaid providers and beneficiaries receive Medicaid services in the wake of COVID-19. Utilization and prior approval limits for specific State Plan Medicaid services will be relaxed for all Medicaid beneficiaries impacted by COVID-19 including individuals participating in the NC Innovations Waiver and the NC TBI Waiver. Medicaid is hosting two webinars to further discuss the flexibilities: 

NC Innovations and TBI Waiver Provider Webinar/Call 

Tuesday, April 7, 2020 from 4:30 p.m. to 5:30 p.m. 

One-tap: +13126266799, 490261113# or +16465588656, 490261113#
Phone: 312626-6799 or 646558-8656
Webinar ID: 490 261 113 

NC Innovations and TBI Waiver Webinar/Call for Beneficiaries, Families and Natural Supports 

Wednesday, April 8, 2020 from 4:30 p.m. to 5:30 p.m. 

One-tap: +13126266799 ,259478347# or +16465588656, 259478347#
Phone: 312626-6799 or 646558-8656
Webinar ID: 259 478 347

For general information and updates regarding COVID-19, please visit
For policy and guidance updates, please visit:
Email your question or comments to or 

Special Medicaid Bulletin COVID-19 #32: Rate Increase and Claims Reprocessing

Effective March 10, 2020, the Division of Health Benefits (DHB) implemented a 5% rate increase for the Medicaid provider groups listed below. DHB will systematically reprocess claims submitted with dates of service beginning March 10, 2020, through the implementation date of the rate increase. Read all Special Bulletins regarding COVID-19 at