Issued:  December 12, 2019

Claims Department Fax Now Available

Partners’ Claims Department fax number (704-854-4203) is now available for providers. If you have any complications with the fax number or need assistance, please email

NC DHB Releases, Requests Comment on Tailored Care Management Provider Manual and Application Process

The NC Division of Health Benefits (DHB) has released the draft Provider Manual for Tailored Care Management and application process for comment. Providers are reminded that although the implementation of managed care has been suspended by the Department of Health and Human Service, work continues for the design of Tailored Plans. Visit for details and to access the draft documents.

DHB will host “Tailored Care Management: What Providers Need to Know” on Dec. 18, 2019, from 11:30 a.m.-12:30 p.m. The webinar will explore the provider manual in more detail, walk through the application process, and address questions for you to consider. a webinar for providers. Register here.

NC DMH/DD/SAS Launches

The NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services is pleased to announce the launch of, a new website for parents, caregivers, community members, and primary care physician offices, and other professionals whom live with and care for people with both I/DD and mental health challenges. This website is a collection of information and resources designed to provide an overview and guidance on such topics as communication, trauma, behavioral health crisis, and medication.

Make sure to visit frequently as more resources are currently in development.