Issued: January 11, 2024

Partners Health Management is aware providers are not receiving claims adjudication information in your download que. We are working to resolve this issue as soon as possible.

 

What is happening?

Claims adjudication information is not downloading to the providers’ download que.

 

What do providers need to do?

Providers do not need to take any action.

Partners expects to have claims adjudication information available on Friday, January 12, 2024.

 

Will this affect providers receiving payment?

No. It will not affect the January 17, 2024, checkwrite. Partners will process claims on its normal schedule.

 

Who can providers contact with questions?

If they have questions, providers can email claimsdepartment@partnersbhm.org.