Provider Credentialing and Enrollment

Partners is required to credential and re-credential all providers who participate in our Provider Network including, but not limited to Licensed Practitioners, Licensed Independent Practitioners, agencies (including group practices and licensed facilities such as Psychiatric Residential Treatment Facilities.)  For specific information about credentialing, please review the Provider Operations Manual. All credentialing requests should be initiated [...]
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AlphaMCS, ZixMail and Billing Set Up

AlphaMCS Partners uses AlphaMCS for its Managed Care Operations. More details regarding AlphaMCS are available in the Partners’ Provider Operations Manual and the links below. Access the AlphaMCS Provider Portal Provider Portal Handbook AlphaMCS Build 2.02 - Provider Portal Changes Request Individual/Unique AlphaMCS Logins Each staff member will need his or her unique AlphaMCS Provider [...]
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Cultural Competency

A culturally competent approach to services requires that we all examine and potentially transform each component of mental health, substance use, and intellectual and developmental disability services.

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Provider Monitoring

Partners is responsible for assuring the quality of services delivered by the Provider Network. Likewise, Partners is accountable to the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHDDSAS) and the Division of Medical Assistance (DMA) in the management of both State and Medicaid services.

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Provider Contracting

The Contracts Unit handles all contracts with providers within the Partners’ Provider Network. Detailed information regarding various processes involving the departments is located in the Partners Provider Operations Manual.

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Provider Disputes

Partners maintains a formal process, consistent with its written agreements, to address alleged violations of the agreement by participating providers.

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ACORN

Partners encourages its providers to use ACORN (A Collaborative Outcomes Resource Network) to measure consumer outcomes throughout treatment. What is ACORN? ACORN is a tool used in the evidence-based practice of “Outcomes Informed Care,” which consists of the routine use of consumer self-reporting, therapeutic alliance questionnaires and feedback to clinicians, for improved outcomes from the [...]
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