Identifying a Local Administrator

All providers in the Partners Health Management Provider Network must identify a Local Administrator for our provider portal, ProviderCONNECT. Your Local Administrator will serve as the point of contact with Partners for ProviderCONNECT, and will be responsible for setting up accounts for your staff who will need access to ProviderCONNECT. A Local Administrator form was […]

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Transitioning to Alpha+

Partners utilizes Alpha+ for managed care operations. Self-Directed Training Alpha+ handbook with screenshots available for self-directed reference and training. This handbook will walk providers through the Alpha+ provider portal. http://providers.partnersbhm.org/wp-content/uploads/2016/07/Provider-Portal-Handbook.pdf Alpha+ Portal University: Training Guide provides general information, handbook and video tutorials. If you have not accessed Alpha+ yet, you can still gain some training [...]
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Provider Enrollment & Maintenance

In accordance with NC Department of Health and Human Services, Division of Health Benefits contract amendment # 31 regarding credentialing of provider, Partners now accepts the provider enrollment information inside NC Tracks for the purpose of enrolling and contracting with providers. Partners no longer requires initial credentialing or recredentialing applications from providers including agencies, LIP’s [...]
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Alpha+, ZixMail and Billing Set Up

Alpha+ Partners uses Alpha+ for its Managed Care Operations. More details regarding Alpha+ are available in the Partners’ Provider Operations Manual and the links below. Access the Alpha+ Provider Portal Provider Portal Handbook Request Individual/Unique Alpha+ Logins Each staff member will need their unique Alpha+ Provider Portal login. To obtain an Alpha+ login or to [...]
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Cultural Competency

A culturally competent approach to services requires that we all examine and potentially transform each component of mental health, substance use, and intellectual and developmental disability services.

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Provider Monitoring

Partners is responsible for assuring the quality of services delivered by the Provider Network. Likewise, Partners is accountable to the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHDDSAS) and the Division of Medical Assistance (DMA) in the management of both State and Medicaid services.

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Provider Contracting

The Contracts Unit handles all contracts with providers within the Partners’ Provider Network. Detailed information regarding various processes involving the departments is located in the Partners Provider Operations Manual.

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Provider Disputes

Partners maintains a formal process, consistent with its written agreements, to address alleged violations of the agreement by participating providers.

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ACORN

Partners encourages its providers to use ACORN (A Collaborative Outcomes Resource Network) to measure consumer outcomes throughout treatment. What is ACORN? ACORN is a tool used in the evidence-based practice of “Outcomes Informed Care,” which consists of the routine use of consumer self-reporting, therapeutic alliance questionnaires and feedback to clinicians, for improved outcomes from the [...]
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