A culturally competent approach to services requires that we all examine and potentially transform each component of mental health, substance use, and intellectual and developmental disability services.
Partners is responsible for assuring the quality of services delivered by the Provider Network. Likewise, Partners is accountable to the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMHDDSAS) and the Division of Medical Assistance (DMA) in the management of both State and Medicaid services.
The Contracts Unit handles all contracts with providers within the Partners’ Provider Network. Detailed information regarding various processes involving the departments is located in the Partners Provider Operations Manual.
Partners maintains a formal process, consistent with its written agreements, to address alleged violations of the agreement by participating providers.