Electronic Visit Verification

The 21st Century Cures Act requires NC Medicaid to begin using an Electronic Visit Verification (EVV) system for Home Health Care Services (HHCS) and Personal Care Services (PCS). To ensure that the provider community complies with the Cures Act mandate requirements, Partners Health Management has partnered with HHAeXchange as its EVV solution. What is Electronic [...]
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Licensed Independent Practitioner Collaborative

We invite our Licensed Independent Practitioners (LIP) who have questions and seek information to the following opportunities: Provider Council 4th Friday, Monthly  |  9:30am-12:00pm https://providers.partnersbhm.org/provider-council/ Provider Forum 2nd Wednesday, Quarterly  |  1:00pm-3:00pm (Next meeting June 14, 2023) https://www.partnerstraining.org/ Provider Open House 1st Thursday, Monthly  |  9:00am-10:00am (Next meeting May 4, 2023) https://www.partnerstraining.org/ Provider Knowledge Base [...]
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IVC Designated Facilities

The Division of Mental Health/Developmental Disabilities/Substance Abuse Services is undergoing some realignment to the management of the involuntary commitment (IVC) process and has requested that Partners shares the current list of facilities in our catchment with IVC designation with our providers. IVC Designated Facilities (Updated June 2018)
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Consumer Relations, CFAC

Consumer Relations Partners’ Consumer Relations Department initiates and assists in activities that promote and support consumer empowerment. Partners staff work to increase knowledge of consumers, family consumers, and advocacy groups for persons with mental health, intellectual/developmental disabilities, and substance use diagnoses. The Consumer Relations Department develops and implements outreach by working with individual stakeholder groups, [...]
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File a Grievance/Complaint

Grievances (also called concerns or complaints) are defined as “an expression of dissatisfaction about matters involving the MCO or MCO Provider Network.” Grievances/complaints are expressions of dissatisfaction about any matters other than an “action” (summarized as Utilization Management Department decisions to deny, reduce, suspend or terminate any requested services). Anyone at Partners can receive a [...]
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Incident Reporting

An incident is defined as any happening that is not consistent with the routine operation of a facility or service, or the routine care of a consumer that is likely to lead to adverse effects to the individual. Incidents are classified into three categories (Level I, Level II, and Level III) according to the severity […]

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System of Care and Family Partners

Partners’ System of Care Department brings together family members, service providers, community agencies and natural supports (personal relationships occurring in everyday life) in an effort to help the individual and/or family achieve their desired outcome. Collaboration is a key component of System of Care, and ensures individuals and/or families receive services that are appropriate, effective, and based […]

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Housing Resources

Partners’ Housing Coordinators work to make sure that members have options for safe, decent and affordable housing. Housing staff members serve on, facilitate, and support community groups, boards, councils and organizations that share Partners’ goal of welcoming people with disabilities into the community.

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Transportation Resources

Do not let a transportation issue deter someone from getting to treatment. The following agencies provide Medicaid-billable transportation services in the Partners area. Fees may apply for non-Medicaid eligible transport. Agencies may require advance notice for transportation; please ask consumers to call at least one week in advance of an appointment.

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