Category: Additional Resources

The 21st Century Cures Act requires NC Medicaid to begin using an Electronic Visit Verification (EVV) system for Home Health Care Services (HHCS) and Personal Care Services (PCS). To ensure that the provider community complies with the Cures Act mandate requirements, Partners Health Management has partnered with HHAeXchange as its EVV solution. What is Electronic [...]

We invite our Licensed Independent Practitioners (LIP) who have questions and seek information to the following opportunities: Provider Council 4th Friday, Monthly  |  9:30am-12:00pm https://providers.partnersbhm.org/provider-council/ Provider Forum 2nd Wednesday, Quarterly  |  1:00pm-3:00pm (Next meeting June 14, 2023) https://www.partnerstraining.org/ Provider Open House 1st Thursday, Monthly  |  9:00am-10:00am (Next meeting May 4, 2023) https://www.partnerstraining.org/ Provider Knowledge Base [...]

The Division of Mental Health/Developmental Disabilities/Substance Abuse Services is undergoing some realignment to the management of the involuntary commitment (IVC) process and has requested that Partners shares the current list of facilities in our catchment with IVC designation with our providers. IVC Designated Facilities (Updated June 2018)

Consumer Relations Partners’ Consumer Relations Department initiates and assists in activities that promote and support consumer empowerment. Partners staff work to increase knowledge of consumers, family consumers, and advocacy groups for persons with mental health, intellectual/developmental disabilities, and substance use diagnoses. The Consumer Relations Department develops and implements outreach by working with individual stakeholder groups, [...]

Grievances (also called concerns or complaints) are defined as “an expression of dissatisfaction about matters involving the MCO or MCO Provider Network.” Grievances/complaints are expressions of dissatisfaction about any matters other than an “action” (summarized as Utilization Management Department decisions to deny, reduce, suspend or terminate any requested services). Anyone at Partners can receive a [...]

Partners’ System of Care Department brings together family members, service providers, community agencies and natural supports (personal relationships occurring in everyday life) in an effort to help the individual and/or family achieve their desired outcome. Collaboration is a key component of System of Care, and ensures individuals and/or families receive services that are appropriate, effective, and based […]

Partners’ Housing Coordinators work to make sure that members have options for safe, decent and affordable housing. Housing staff members serve on, facilitate, and support community groups, boards, councils and organizations that share Partners’ goal of welcoming people with disabilities into the community.

Do not let a transportation issue deter someone from getting to treatment. The following agencies provide Medicaid-billable transportation services in the Partners area. Fees may apply for non-Medicaid eligible transport. Agencies may require advance notice for transportation; please ask consumers to call at least one week in advance of an appointment.