Category: Additional Resources

NC Medicaid has moved the implementation of Electronic Visit Verification for specific Innovations, (b)(3) and traumatic brain injury services to August 31, 2021 in order to allow additional provider integration and engagement with HHAeXchange. Review the June 28, 2021 NC DHHS communication.  What is Electronic Visit Verification?  Electronic Visit Verification is a system that uses technology to record [...]

The Licensed Independent Practitioner (LIP) collaborative was developed in response to needs identified in the Partners 2016 Needs Assessment and Service Gaps analysis. Its goals are to: Improve communication between Partners and Licensed Independent Practitioners Increase the use of the slot scheduler by Licensed Independent Practitioners to increase service capacity Identify training needs Identify potential [...]

The Division of Mental Health/Developmental Disabilities/Substance Abuse Services is undergoing some realignment to the management of the involuntary commitment (IVC) process and has requested that Partners shares the current list of facilities in our catchment with IVC designation with our providers. IVC Designated Facilities (Updated June 2018)

Consumer Relations Partners’ Consumer Relations Department initiates and assists in activities that promote and support consumer empowerment. Partners staff work to increase knowledge of consumers, family consumers, and advocacy groups for persons with mental health, intellectual/developmental disabilities, and substance use diagnoses. The Consumer Relations Department develops and implements outreach by working with individual stakeholder groups, [...]

Grievances (also called concerns or complaints) are defined as “an expression of dissatisfaction about matters involving the MCO or MCO Provider Network”. Grievances are expressions of dissatisfaction about any matters other than an “action” (summarized as Utilization Management Department decisions to deny, reduce, suspend or terminate any requested services). Anyone at Partners can receive a [...]

Partners’ System of Care Department brings together family members, service providers, community agencies and natural supports (personal relationships occurring in everyday life) in an effort to help the individual and/or family achieve their desired outcome. Collaboration is a key component of System of Care, and ensures individuals and/or families receive services that are appropriate, effective, and based […]

Partners’ Housing Coordinators work to make sure that members have options for safe, decent and affordable housing. Housing staff members serve on, facilitate, and support community groups, boards, councils and organizations that share Partners’ goal of welcoming people with disabilities into the community.

Do not let a transportation issue deter someone from getting to treatment. The following agencies provide Medicaid-billable transportation services in the Partners area. Fees may apply for non-Medicaid eligible transport. Agencies may require advance notice for transportation; please ask consumers to call at least one week in advance of an appointment.