May 13, 2016

Clarification of the designated CANS training module

The title of the designated training module on the CANS training website has been changed from SF CANS 0-5 to CANS 0-4–this is still the correct training module.  Only the title was changed, not the content.

Clarification of the age requirement:
A CANS assessment is required for children up until their 6th birthday.  Upon their 6th birthday, the required screening tool switches to the CALOCUS.

Child with Medicaid coverage receiving basic benefit services only:
The CANS should be administered prior to the seventh outpatient visit. A copy should be kept in the consumer’s record and updated annually.

Child receiving enhanced Medicaid services that require authorization:
The initial CANS should be administered within the first authorization period, and should be included in the first concurrent authorization request. An updated CANS should be completed if the consumer will be receiving the enhanced service for longer than six months, and with each concurrent request thereafter.

Child receiving enhanced Medicaid services that do not require prior authorization:
The initial CANS should be administered within the first month of service and a copy should be maintained in the consumer’s record. An updated CANS should be completed at the time the consumer’s annual Person Centered Plan update occurs.

AlphaMCS/Mediware Provider SFTP Folders: Removal of Documents Prior to 2016

AlphaMCS/Mediware, has made the MCOs aware that they are experiencing space issues on their Secure File Transfer Protocol Servers (SFTP). This is where the providers and clearing houses submit and receive files (commonly referred to as “ProvDocs”).

AlphaMCS/Mediware is implement a policy, effective June 15, 2016, of removing all documents from these folders that have a date prior to 2016.

If you have files in the SFTP ProvDocs folder that are dated prior to 2016 and you want to keep them, please download those files to a local server on your network as soon as possible. Otherwise, they will removed as of June 15, 2016. We apologize for any inconvenience this may cause.

Request for Interest–Facility Based Crisis Services for Children and Adolescents and Comprehensive Children’s Service Provider in Catawba County

Recently, Partners issued two Requests for Interest (RFI) to determine interest for provision of services.  The RFIs can be viewed here.

Responses for the Comprehensive Children’s Service Provider in Catawba County RFI are due by May 18, 2016
Responses for the Facility Based Crisis Services for Children and Adolescents RFI are due by May 25, 2016

If you have any questions, please contact Vanessa Anderson at

Provider Training Survey

Do you benefit from the trainings offered by the Partners Training Academy? If so, make sure to let us know what types of training you would like to see as part of our 2016-17 curriculum.

Please take a few moments to participate in the Training Survey and let us know what professional development opportunities are important to you.

Click Here to Complete the Survey (survey closed)

Residential Services Collaborative

The Residential Services Collaborative will meet on Wednesday, May 18 from 10 – 11:30 a.m. at Partners’ Hickory Office, Multipurpose Conference Room, 1985 Tate Blvd SE, Basement Level, Hickory NC.

This collaborative is an opportunity for Levels II, III, IV, and PRTF Residential Treatment providers and MCO staff to collaborate periodically, as we work to move children/adolescents through the entire treatment continuum.

If you have questions about this group, please contact Liza Go-Harris at

Substance Use Disorder Collaborative

Providers treating individuals with substance use disorders are invited to participate in a Substance Use Disorder Collaborative on Thursday, May 19, from 3 -4 p.m. This is a virtual collaborative and you are welcome to join the meeting space from your computer, tablet, or smartphone by using the following link,, or by dialing 1-224-501-3312 and using access code: 705-333-157 from any phone.

Provider Council wants you to know…

May’s Provider Council meeting, scheduled for May 27, is cancelled.
Benchmarks will host its Public/Private Behavioral Health Forum on Friday, May 20, 2016. The afternoon session will be dedicated to proposed changes to the Fair Labor Standards Act (FLSA). The Provider Council wants all to be aware of this opportunity to learn of how changes will affect your organization. To register for the Benchmarks Public/Private Behavioral Health Forum, click here.